Customer Service Administrative Assistant

TD

Tanisha Davis

*** ** **** ***. *******, FL **068

Phone 954-***-****, Email ********@*****.***

OBJECTIVE

To gain hands on experience within the professional office on the

basis of my experience.

WORK HISTORY

Marlins Insurance August 2012 to January 201*-***-***-

7850

Barbara Garcia (Manager)

Plantation, FL

Accounts Receivable

Duties I am responsible for tracking and monitoring account

activity such as payments received late payments or no

payments at as well as, process payments, manages customers'

accounts and contact insurance companies to verify amounts.

Law Offices of Gregory Durden, PA January 2011 to August 2011

Gregory Durden (Supervisor)

Ft Lauderdale, FL

Legal Assistant

Duties: A normal day consisted of handling and processing

the mail. I was also responsible for creating and analyzing

monthly reports along with maintaining and updating corporate

accounts. Other responsibilities included my typing letters

to judges, scheduling mediations, ordering discoveries,

billing hours and processing emails.

Programs: Amicus, Timestamps, Stamps .com

Conrad Kulatz, Esq July 2010 to January 2011 954-***-****

Conrad Kulatz (Supervisor-Owner)

Ft Lauderdale, FL

Receptionist/Administrative Assistant

Duties: Sorting, distributing and mailing packages were

priority tasks. I assisted the office manager with monthly

reports along with maintaining and updating corporate

accounts. My position also required me to file papers in

civil, criminal, and probate courts for the tri-county area

(West Palm Beach, Broward and Miami-Dade)

AAAce Underwriting May 2009 to June 2010

Alice Francis (Supervisor-Owner)

Plantation, FL

Customer Service Representative

Duties: Varied duties consisted of processing customers'

concerns via in person or the telephone. I managed customer

accounts, making adjustments when necessary. I was also

responsible for tracking and monitoring account activity such

as payments received late payments or no payments at all.

Life Guard Financial January 2009 to May 2009

Rodencia Thomas (Supervisor-Debt Arbitrator)

Ft Lauderdale, FL

Administrative Assistant

Duties: As an administrative assistant, I was responsible

for processing and maintaining files, placing calls and

assisted banks with mutual client accounts.

The McNeil Group August 2007 to December 200*-***-***-

4800

Marcia Solom (Supervisor)

Sunrise, FL

Junior Underwriter/Customer Service Rep

Duties: I offer supervisory duties in the customer service

department by providing quotes to agents over the phone.

Accounts are handled and serviced for insurance holders,

agents and mortgage companies by generating and processing

back - office reports and updating mortgagee clauses. I

process endorsements by updating addresses and changing

coverage's through data entry. In addition to these tasks,

payments are verified and due dates are changed upon request

for all policyholders.

Marlins Insurance July 2003 to August 2007 954-***-****

Barbara Garcia (Manager)

Plantation, Fl

Licensed Customer Service Rep (CSR)

Duties: I provide some managerial duties in the customer

service department by providing quotes over the phone or in

person. I write and service policies for customers, process

payments, manage customers' accounts and contact insurance

companies to verify coverage. I also process incoming mail

and train new hires.

Unistar (Brook Insurance) December 2002 to June 2003

Vladimir L. (Manager)

Lauderhill, Fl

Licensed Customer Service Rep (CSR)

Duties: I assisted the agent with writing and servicing

policies. I answered a multi-lined switchboard phone system,

contacted insurance companies for insurance verification,

check driver's license status, filed and printed reports.

A A Able Insurance Company November 1998 to November 2002

Ft Lauderdale, FL

Customer Service Rep (CSR)

Duties: My duties varied by day. They consisted of my

processing customer's concerns via telephone. Assisting in

writing and servicing policies, contacting customers to

remind them of their payments, filing and I'd contact

insurance companies to verify customer's insurance status.

Lastly, I'd contact finance companies to report payments on

behalf of customers.

EDUCATION Broward College January 2011 to Present

Major Study: Respiratory Therapist

COMPUTER SKILLS

Data Entry; 10,000 keystrokes or more

Fax Machine (incoming/outgoing)

10-key calculator

6 to 10 line phone system/ switchboard

Copier/ copy machine, multi copies

Microsoft efficient (Excel, Word and Outlook)

Credit card processor experience

ATTRIBUTES/LICENCES

I've been in the insurance field for nearly 12 years.

License: 440 CSR INSURANCE LICENSE

I'm a quick learner and very detailed-oriented

I possess strong customer service and problem solving

skills.

Contact this candidate