Customer Service Quality Control

A LAN CHEN

**** **** **** ****** • Brooklyn, N.Y. 11229 • 718-***-****

**********@*****.***

EDUCATION

January 2013 College of Staten Island Staten Island, NY

Bachelor of Science (B.S.) Communications - Design and Digital Media (honors/cum laude)

September 2008 Kingsborough Community College Brooklyn, NY

Associate in Arts (A.A.)

EXPERIENCE

5/2013-6/2013 Batiment Renovation New York, NY

Senior Designer & Marketing Manager

Developed visual designs and ideas for various demographic markets, in order to maintain company

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cost minimal and increase return on investment.

Generated and shaped graphical artwork to capture the attention of client’s essentials and desires to

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generate project development on behalf of the corporation requirements and revenues.

Managed and negotiated with the affiliate advertising agency to keep business expenses low, but return

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on investment extraordinary high.

Front end coding and mapping text and image to our company hosted website to provide a professional

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easy approach of communication.

Communicated with client consultation for specializing project significance to execute development.

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6/2012-11/2012 Diamonds International Inc. New York, NY

Graphic Designer & Client Service Representative

Designed and distributed web graphics for the company website which helped promote and generate

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sales for the featured brand and merchandise.

Created and designed e-mail campaigns for the company newsletters to improve market company

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brands.

Mapped text or image to various landing pages, developed and linked particular text and image to

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landing area.

Interconnected with clients on their satisfaction with previous, present, and future business practice.

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3/2008-4/2009 Manhattan Professional Group New York, NY

Business Plan Consultant

Generated drafts and furnished professional custom business plans which provided sensitive information

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to the overall structures of the patron business operation.

Assisted clients with services to secure small business loans or government grants that will enable

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financial stability for both start-up and established businesses.

Consulted small business owners, based on their personal information, on the lending institutions, which

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best suit their needs.

1/2007-1/2008 Pitney Bowes Inc. Jersey City, NJ

Customer Service Associate

Documented and maintained Microsoft Excel log files for all scanned loans, credit agreements, archon,

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financial and trade documents for Goldman Sachs Senior Bank Debt.

Accessed Co-Fax to retrieve all information required from documentation to produce subject titles for all

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analysts emails sent within network.

Produced and recorded on all archived amendments, bankruptcies and company notices to the right

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domain for document retrievals.

5/2004-6/2006 TD Waterhouse Jersey City, NJ

Imaging Analyst

Performed quality control on scanned materials by linking completed documents into correct accounts.

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Maintained original documents forwarded by TD Waterhouse branches by checking for accuracy,

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identify legal documents, appropriate signatures, seals, authorizations and the like.

Identified and sorted documents into specific categories such as: financial statements, legal contracts and

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certificates, tax information, checks, and prepared them for the imaging staff.

SKILLS

Proficient in Adobe Creative Suite 5.5 (Photoshop, Illustrator, Dreamweaver, InDesign, Flash). Knowledge in HTML & CSS.

Proficient in Mac and PC platform.

Proficient in utilizing imaging programs such as Constant Contact, Commission Junction, Magento, Cofax and Microsoft Office.

References Available Upon Request

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