Customer Service Manager

SADIA CRUZ

** ***** *** • Staten Island, NY *****

• (718) 816 - 7004

• ********@***.***

Qualifications

Business Management, Administrative and Office Professional; In fields such as Law, Medical and Computer Science.

Supported a variety of functions in a fast-paced, high volume, and intense environment with no or little supervision.

Outstanding communication and interpersonal skills. Savvy rapport; For building great relationships with customers,

consumers, staff, and business prospers, even global. Public Relations and Customer Service specialist. Ample

knowledge of computer systems and software. Self-starter, well organized, perfectionist, and make the impossible,

possible.

Professional Training And Skills

OSHA, HIPPA, CPR, CCTV Cameras, First Aide, Access, Outlook, Spread Sheets, Adobe, iCal, KOffice, iDocument,

Micro Word/Excel, Power Point, Entellus, Dental Soft, Open Table, Go to Meetings, WebEx, Quick Books, PIXIS, All

Scanning Devices, Cellular Apps, Medical/Legal Terminology, Conversational Spanish, Xerox, Filing, Multi-Phone

Systems, Budgeting Planning, Documents to Go, NY State, City, and Federal Laws, Emergency Management,

Undercover Surveillance, Chemical Defense, Gas Mask, Restraints, Negotiation (Hostage/Anti-Terrorism), Finger

Printing... just to name a few. Mac and Windows Professional.

Professional Experience

Network Data Voice Solutions - 353 Union Avenue Staten Island New York 10303

Business Manager Present - 02/14/2013 – Phone: 888-***-****

www.nycndvs.com

Dynamic in the orchestration of this new upcoming, start-up business. Dispatching, verify scheduling services, calls

between engineers and customers. Handled all aspects of payroll, operations expenses, and invoices. Set up

consultations and appointments. Responsible for maintenance and updating functional documentation to support client

processing.

New York City Police Department -715 Ocean Terrace (BLDG-A) Staten Island, New York 10301

School Safety Agent 05/29/2006 - 07/21/2010 – Phone: 718-***-****

http://www.nyc.gov/html/nypd/html/home/home.shtml

Interrogation, negotiation, processing, fingerprinting, booking, report writing of all alleged criminals, witnesses,

contraband, weapons and inconclusive situations . Operating a variety of scanning equipment. Transporting detainees

to appropriate booking facilities. Recognizing/Identifying all aspects of bullying, gangs, suicide prevention, anti-

terrorism, chemical defense and hostage situations and mediation, communication skills. Supervised lower grade

agents in training especially on special projects. Programmed some N.Y.P.D software in our stationary office for easier

payroll processing.

Maimonides Medical Center - 948 48th Street Brooklyn, New York 11219

Pharmacy Administrative Assistant 04/02/2004 - 05/28/2006 -Phone: 718-***-****

http://www.maimonidesmed.org/Main/Home.aspx

Obtained all medical information regarding to patients medications and their insurance. Informed patients and enforced

H.I.P.P.A and O.S.H.A laws and regulations. Acted as a liaison between the pharmacists and patients. Delivered

medications to patients’ rooms. Provided patients information about their medications. Accessed all computer software

and codes in a hospital setting. Provided lawyers and patients with medication records. Assisted with payroll, time

sheets, orders, and inventory and work schedules.

Dr. Barry L. Jacobson D.M.D - 135-14 Jewel Avenue Flushing, New York 11367

Dental Assistant / Manager 09/20/1996 - 11/18/1998 – Phone: 718-***-****

http://www.nychildrensdentist.com/1_our_doctor.php

Provided chair side dental assisting in his Flushing and Manhattan office. Assisted with surgeries at Mount Sinai

Hospital. Helped to transfer all medical records to digital computerized software. Administered X-Rays and developed

them manually/ digitally. Made models of teeth, mixtures of chemicals and many other laboratory functions. Helped

maintained all medical charts. Built public/customer relations through referral incentives on a global market. Assisted

with all aspects of administrative work including insurance issues.

Education / Certificates

New York City Vocational Training Center - Chair Side Dental Assistant - 1994

High School Equivalency Diploma - 1998

Cornell Cooperative Extension - Budgeting, Food and Safety - 2000

The New York City Police Department Police Academy - School Safety Agent Course - 2007

The State Of New York - Completion of Apprenticeship Training - 2009

References

Felix Cruz / Owner @ Voice Data Solutions (888) 604 - 5504

Rahkeya Oxford / Ex-Co-Worker @ NYPD/SSD (718) 419 - 8717

Bradley / Supervisor @ NYPD/SSD (718) 816 - 0681

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