Apprentice Engineer, Jnr Games Software Developer, Administration, DJ

* ****** **** *******, ****** Road, Telephone : (*1608) 652546

MORETON-IN-MARSH, Gloucestershire, Mobile : 075**-******

GL56 0HN Email : *********@**********.***

Anthony Blakeborough

Skills Summary

I have over 8 years of experience in dealing with customers both via

Customer Service

the phone and face-to-face. I have excellent customer service skills

and always ensure that any agreed actions are met. I can also deal

with difficult customers and resolve complex complaint using the

knowledge I gained in each role.

I have expert knowledge in all Microsoft Office products and can use

IT Knowledge

them effectively to produce reports, documents and data systems. I

also have software development knowledge, networking

management and website design skills. I can apply these skills in

helping to improve a department’s efficiency and ensure that all

compliance issues are met.

I have a range of skills in administration, which covers creating

Administration

documents, touch typing, photocopying, filing and event

organisation.

I have worked in teams over the past 8 years. I also support my

Team Working

team mates and ensure that team targets are met whenever

possible. I have helped to train and coach team mates and have also

held team briefings.

I am a quick learner and can learn new roles and techniques in a

Training

very short period of time. I also quickly familiarise myself with

computer systems and can often find effective ways of using the

software efficiently.

Accurate Data Entry of between 50-60wpm.

Data Entry

Full, clean driving license.

Driving

Qualifications

Maths, Science, Geography, English, Design & Communication,

GCSE German, History

‘A’ Level Maths, Physics

NVQ Level 2 Business Administration

HND Computing

Employment History

Rock Precision Mar 2013 – Present MORETON-IN-MARSH

Engineering Ltd Multi-Spindle Machine Setter

• Continuing Apprenticeship on how to set up Wickman multi-

spindle turning machines.

Owen Mumford Ltd Oct 2012 – Mar 2013 CHIPPING NORTON

Machine Operator

• Operation and stocking of a Medical Needle Pentip assembly

machine.

Rock Precision Sept 2011 – Mar 2012 MORETON-IN-MARSH

Engineering Ltd Multi-Spindle Machine Setter

• Apprenticeship on how to set up Wickman multi-spindle turning

machines.

Teleperformance Sept 2009 – Mar 2010 GATESHEAD

Plc Customer Service Advisor

• Dealing with Customer technical queries regarding their iPhones

on behalf of Apple Plc.

• Talking customers through solutions to fix any problems with

their device.

• Helping customers to discover the various self help tools

available.

• Advising customers on available services (I.e. warranties that

were available).

HSBC Bank Plc Sept 2008 – Mar 2009 CONSETT

Councillor

• Greeting customers.

• Providing product information.

• Detail with customers queries/complaints.

• Managing Customer Migration.

• Assisting customers with self help tools.

• Ensuring that premises was secure and safe.

Northern Rock Plc Mar 2005 - May 2007 SUNDERLAND

Customer Service Adviser

References

Available upon request.

Contact this candidate