Sales Customer Service

Mohammed Saad Al-Jassabi

**** * ****** ** ***#*15, Parma Hts OH, 44130 216-***-**** *.*******@*****.***

Objective

To contribute to your organization, working together in harmony, fulfilling your organizational goals. Seeking opportunities to contribute teamwork, self-reliance, excellent communication skills, initiative and hard work.

Education

Master of Business Administration (MBA) 2010-2012

Ashland University, Ashland, OH GPA:3.11

Master of IT Management 2007-2009

Major: Electronic Customer Relationship Management

University of Sunderland, UK/Jordan

Bachelor of MIS 2002-2006

Major: Management Information System/ Accounting

Yarmouk University, Jordan GPA: 3.5

Professional Experience

Back Door Receiver, Dave’s Supermarket

Richmond Heights, OH 2013-Present

Sales Professional/ Assistant Manager, Buckeye-Woodland Auto Wrecking, Cleveland, Ohio 2011 - 2013

• Selling cars parts, Cars, and Services.

• Cash Handle.

• Manage and control the inventory.

• Manage sales and marketing department.

• Provide daily reports to the managers.

• Control the processes and operations in the yard.

• Customer service.

• Shipping and Receiving.

CRM Specialist, Majestic Investment L.L.C, Amman, Jordan 2007- 2009

• Skilled at Microsoft Dynamic CRM (CRM Specialist)

• Assisted in resolving server problems

• Completed process analysis

• Kept records of all personal data

• Provided information to help managers in decision making

• Analyzed needs and requirements of clients

• Provided reports based on client’s needs and requirements

• Managed and controlled marketing campaign through using MS CRM

• Supervised and controlled sales operating and services

• Helped sales and dealing staff to solve problems

• Trained sales and technical staff

• Provided confidential advice to internal customers in relation to problems at work

• Proficient with MS Project, Excel, Word, PowerPoint, Internet, and Networking

Career Related Experience

Treasurer, ISS Office, Ashland University, Ashland, OH 2010-2011

• Controlled and monitored the International Club budget

• Supervised Petty cash flow

• Completed weekly reports

• Estimated events costs

Training and Coursework

• Trained in Talal Abu-Gazala (TAGI) Group as External Auditor

Projects and Research

• Quality Management

• Decision Support for Management

• Information System in Organization

• E-Business Implementation

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