Customer Service Years Experience

CELINA CISNEROS

*** *. ****** *******, ** ***** 620-***-**** *******@*******.***

OBJECTIVE

To become an asset in a company of challenge and opportunity for Independent Freight Agent.

SKILLS PROFILE

- Thorough knowledge of area roads, highways, freeways and excellent driving.

- MS Word, Excel, Power point, Outlook, Access, Bookkeeping, Quick Books Pro.

- Excellent Customer Service Skills, Bilingual English/ Spanish.

- Type 45 WPM, Data Entry, 10 Key by touch, Dispatching.

EMPLOYMENT HISTORY

Administrative Office Procedures 7 years experience

Conduct daily data entry, responsible for payroll, account receiving and payable, Dealing with sales tax, reconciling bank accounts, making money deposits, managing six employees in a gas station store, and the bookkeeping of an electrical business from the same owner. Maintaining confidential records and files, answering telephone inquiries and helping translate Spanish to English language, while maintaining the office and providing excellent customer service. Provide clerical assistance for five departments (personnel, finance, transportation, maintenance, exceptional children) in the Davidson county schools in Lexington NC, also responsible for receptionist backup in the switchboard. Supervising 125 employees in a warehouse in Victorville CA, doing all human resources responsibilities.

Truck Driver/Dispatcher 14 years experience

Responsible for maintain and delivering dry and refrigerated freight in the 48 states and Canada, providing excellent customer service to the Shipper and Receiver while maintaining necessary paperwork. Dispatching two trucks and driving one of them from coast to coast completing all clerical duties with it, for Ramirez trucking in Los Angeles CA, for a year. Responsible for Dispatching six drivers in daily basis to dairies in Kansas to pick up milk. In charge of seven dairies managing times that the load would come out for drivers to pick up to sent to different milk plants in the Midwest states while maintaining all general clerical paperwork, and providing great costumer services to our shippers and receiving plants, for Lone Star Milk Transport in Ulysses KS, for a year in half.

EDUCATION

- Garden City Community College Garden City, KS. (Freight Broker / Agent) Certificate 6/2013

- American Career College Los Angeles, CA.(Computer Business Specialist) Diploma 12/2003

- Professional Technical Computer Center Downey, CA. (Certification in Office Procedures) Certificate 10/1994

- Mojave High School Hesperia, CA. (Diploma) 6/1994

REFERENCE

Available upon request

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