Customer Service Manager

Nestor J. Velazquez

***** ******* ** # *** *******, Florida 32824

Cell: 321-***-**** E-Mail: ***********@*****.***

Objective:

To obtain a position demanding creativity, flexibility, and follow up, that

offers room for growth in a team player environment, using my skills and

professionalism to attain required goals and achieve success.

Practical Skills:

. Seasoned professional in back office skills including, vital signs,

physical measurement, vein puncture, heath history.

. Possess strong people and communication skills.

. Strong leadership capacity.

. Trustworthy and responsible individual, inspiring others positively.

. Life support and safety: OSHA, CPR, HIPAA, Advanced First Aid

. Bi-lingual (English/Spanish)

. Skilled Laboratory science: All types of x-ray equipment, radiation

protection, settings for quality control, collimation and proper

positioning. Ie: Chest, spine, upper and lower extremities.

. Proficient with organization, multi-tasking, marking x-rays, patient

ID, and more.

. Education:

. 2010 Anthem College

Orlando, Fl

. Basic X-ray course and Back office skills for recertification

. 2004 & 2005 Bank of America

Ocoee, FL

. Financial and Sales Training for Bank of America Credit and Depository

Services

. 1999 Orlando Vo-Tech

Orlando, FL

. Real Estate Course

. 1996 - 2000 Westgate Management Courses

Orlando, FL

. Counseling and Disciplining Employees; Effective Managerial

Communication and Listening; Management Orientation; Time Management

and Advanced Leadership Courses

. 1986 - 1988 Naval Corp School/ Basic x-ray school/ Great

Lakes, IL

. Associate of Science equivalent in Medical Science

. Licensed in X-Ray

Employment History:

03/2013 - 05/2013 Kirkman Medical Center

Orlando, Fl

Medical Asst/BMO/

Charting, gathering patient history, Injections, attaching files for

the PCP for follow up, assist Dr with in room

Procedures, x-rays, EKG's, Spirometers, Vital signs, training, make

follow up appointments, follow up with

Patients on procedures recommended by doctor, referrals for procedures

and duties as assigned.

10/2012- 01/2013 Lakeside Occupational Medical

Center Orlando, Fl

Medical Asst/X-ray tech

Charting, patient history, HER program, injections, phlebotomy,

splinting, assisting physician assistant with any

Procedures requested, drug screens, EKG's, PFT's fitness test for

government programs, audiograms,

Positioning for proper x-rays of patients and duties as assigned.

10/2010 - 10/2012 Hill Orthopedics Center LLC

Orlando, FL

X-Ray techs/ Medical Asst/ Referral Coordinator

Vitals, charting using EHR program, Injections, Phlebotomy, casting

and casting removal, splints, bandages, assisting physician in

minor surgeries and procedures. Positioning for proper x-rays of patients,

Bone Density exams and assist Dr while performing injections under

fluoroscopy . Filing, scheduling, Bracing and Documentation.

06/06 to 2012 Pirates Dinner Adventure

Orlando, FL

Lead Server and Trainer

Assist in any customer service issues. Supervise other

servers on all duties assigned.

07/04 - 05/06 Bank of America

Ocoee, FL

Personal Banker/Financial Advisor

Responsible for obtaining new credit applications, i.e., first

Mortgages, Credit Cards, Home equity lines of credit,

secured/unsecured lines of credit. Assisted in retaining current

customer base through service and cross selling.

02/96 - 07/04 CFI/Westgate Resorts

Orlando, FL

Front Desk Manager/ Welcome Center Asst. Manager/ Guest Services

Manager/M.O.D.

Responsible for Front Desk customer services and guide lines.

High volume, cost effective, problem solver.

Responsible for staff training, evaluations, coaching, counseling, and

employment status of multi-cultural staff in all departments assigned.

Part of operations evaluation team for advancement.

Input in company and Resort customer service and training guidelines.

Duties as assigned

01/92-01/96 Pine Castle Walk In Clinic/ BVL Medical Center

Orlando/ Kissimmee, Fl

Basic X-ray tech, Head Medical Assistant and Trainer.

Patient contact with proper medical documentation and history.

Quality Control of film, positioning

of the patient. Prepare room for Dr for exam of patient.

Assist in minor surgery, and procedures,

Order medical supplies needed. Schedule staff for maximum

coverage for Clinic for a 7 day, 12

Hour shifts. Train all new staff in office procedure, as well as

externs. In charge of patient contact

For patient satisfaction.

Follow up calls for patients and other clinic for pending exams

and or test.

Contact this candidate