Customer Service Representative

Antanette H. Gooden

**** ***** **. *** *** Orlando, FL 32808 Cell:407-***-**** ***************@*****.***

A D M I S T R AT I V E A S S I S T A N T / C U S T O M E R S E R V I C E

A professional whose honesty and integrity provides for effective leadership and an optimal

p roductive worker with solid work ethics. Trained in principles and processes for providing

c ustomer and personal services. This includes customer needs assessment, meeting quality

s tandards for services, and evaluation of customer satisfaction.

Skills

Critical Thinking Deductive Reasoning Telephone Reception

Customer Service Time Management 40 WPM

Written Comprehension Microsoft Suite Active Listening

Experience

Zucan

Resource Room Attendant

Orlando, FL

October 2011-August 2012

Producing documents from their own notes

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,

and personal computers

Type, format, proofread, and edit correspondence and other documents, from notes or dictating

machines, using computers

Seven Eleven Store

Customer Service Representative

Orlando, FL

January 2008- August- 2008

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners.

Education

Evans Maynard High 2006

Technology

POS Systems; Scanners/Inventory Systems; MS Office (Word, Excel, Outlook)

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