Customer Service Information Technology

MICHAEL OHAYON

Career Overview

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and main-tenance. In-depth knowledge and understanding of numerous software pack- ages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excel- lent communication and presentation capabilities.

Qualifications

Technical help desk experience

Technical Skills

Skills Experience Total Years Last Used Windows / Windows Server Expert 8 Currently Microsoft Office Expert 8 Currently HTML,PHP Intermediate 8 Currently Adobe CS Suite Expert 8 Currently Quickbooks Intermediate 8 2 Years Ago MAC OS X / Server All Versions Expert 4 Currently Apple iLife / iWork Expert 4 Currently Cisco Networking Systems Intermediate 3 3

Accomplishments

IT Training

Successfully trained 25+ employees to use a new service tools.

Process Improvement

Created new departmental procedures manual.

Competitive Analysis

Performed competitive analysis to make recommendations for future company growth.

Work Experience

Owner / Computer Technician DreamaxStudios

Set up, tested and configured networks, desktops, laptops and printers.

Programming and design skills

Web content management

Proficiency in TCP/IP protocols

Customer needs assessment

MS Office proficiency

Assessed organizational training needs.

Routinely helped as many as [40] customers each day in a high-volume retail outlet, expectation was 20.

74 Drakeford Avenue, North Babylon, NY 11703 H: 631-***-**** *********@*****.***

Project management

UNIX/LINUX

Strong collaborative skills

Excellent problem solving skills

Patient and diligent

Accomplished with mobile devices

01/2006 to Current North Babylon, NY

Genius Apple

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Server Applebees

Assisted guests with making menu choices in an informative and helpful fashion.

Dairy Manager King Kullen

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Education and Training

Bachelors of Arts: Information Technology Farmingdale, State University of New York

Certificate in Microsoft Office.

Coordinated hardware and software repair processes with outside vendors.

Resolved technical issues for clients in person, on the phone and through e-mail.

Provided base level IT support to company personnel.

Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.

Created HTML email templates and newsletters for e-mail marketing campaigns.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Maintained composure and patience in face of difficult customer situations.

Trained new employees and explained protocols clearly and efficiently.

Informed customers about issue resolution progress.

Installed motherboards, processors, RAM and graphics cards.

Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.

Performed diagnostic tests and repaired malfunctioning hardware and software.

Diagnosed, installed, configured and repaired computer systems and software.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Delivered exceptional, friendly and fast service.

Maximized table turns and rotated seating for maximum guest satisfaction.

Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.

Assisted servers and dining room hosts and quickly responded to guests' needs.

Kept the showroom clean and maintained neat, orderly product displays.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Processed shipments and maintained organized stock shelves.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Coursework in Distributed Computing, Networks and Databases.

Focus in CCNA Networking Systems.

Coursework in IT Essentials A+.

07/2011 to Current Huntington Station, NY

10/2009 to 05/2011 Huntington Station, NY

01/2006 to 08/2009 Noth Babylon, NY

2011 Farmingdale, NY, United States

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