Help Desk Technician

*** ******* ****** ***. *** Michael Lu

New York, NY 10002 ***********@*******.***

(917)-854-

9382

EDUCATION

Alfred University, Alfred, NY

Bachelor of Science in Business Administration (AACSB Accredited)

Psychology (Minor)

PROFESSIONAL EXPERIENCE

Alfred University ITS, Alfred, NY

Helpdesk/ Deployment/ Lab Consultant

May 19, 2011-May 20, 2012

. Fix basic Windows/ Mac computer issues through a remote control

program (VNC)

. Diagnose and resolve technical hardware and software issues

. Ghost imaging

. Field client questions using a variety of manuals and resources

. Track and route problems and requests and document resolutions

. Identify and prioritize situations requiring urgent attention

. Maintain the efficient operation of the labs and ensure printers work

Alfred University, University Relations, Alfred, NY

Student Development Associate

September 2010-Present

. Awarded MVP for International Calls based on fundraising efforts

. Answer telephones, direct calls and take messages

. E-mail, compile, copy, sort, and file records of office activities

. Call alumni to ask for Alfred Fund donations for clubs and

scholarships

Community Association of Progressive Dominicans, New York City, NY

Summer Youth Employment Program (SYEP) Employee

July 2010-September 2010

. Filed Human Resources folders while maintaining confidentiality

. Prepared Excel spreadsheet containing Park & Recreation annual

activities

Wei-Wei Accounting Firm, Queens, NY

Summer Internship

July 2009-September 2009

. Conceptualized and implemented filing system resulting in increased

efficiency

. Organized and labeled confidential files

CERTIFICATIONS, TECHNICAL SKILLS, AND ACCOMPLISHMENTS

. CompTIA A+ Certified Professional, 2012

. Proficient in Microsoft Word/ Excel/ PowerPoint/ Microsoft Outlook

. Basic SAP, Java programming, and HTML skills

. Certificate of Achievement in Writing (CAAP)

. MVP for International Callers, 2009

. Tutor for Math, English, Psychology, and Computer Applications for

Business

. Languages: Fluent in English, Mandarin Chinese & Fuzhounese Chinese,

and Written French

COMMUNITY SERVICES AND VOLUNTEER

. American Red Cross

. Nativity Church

. Northwest Youth and Family Services

. Brian Coyle Community Center

ACTIVITIES

. International Students and Scholars Club, Treasurer

August 2012- May 2013

. Relay for Life

August 2009-

October 2009

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