Customer Service Sales

Andrea S. Atkins

P. O. Box ******

Cartersville, GA 30120

Direct: 678-***-**** Email: *********@*******.***

Personal Profile

Andrea is very reliable, hard-working, and honest as well as a team player

with excellent ability to work independently. She is detail oriented, even

in a fast-paced environment. Andrea has strong skills in conflict

resolution and crisis intervention and successfully works with diverse

people in a variety of situations.

Summary of Experience

Secretarial/Customer Service

. Extremely reliable, hard-working, and honest.

. Completed purchase orders and submitted to vendors; monitored

stock of supplies.

. Excellent Typing skills utilizing Word, MS and various programs.

. Efficient in answering a multi-line phone system.

. Computer Desk Support Assistant-issued laptop computers to

students. Answered questions, and maintained records of computer

inventory.

. Retail sales experience in various venues including Store

Opening/Closing and balancing the cash drawer.

. Made bank deposits, conducted inventories and processed

shipments of stock.

. Consulted with customers to determine their needs.

. Verified products and information was accessible to patrons per

specifications.

. Researched information and prepared reports using Excel and Word

and submitted according to deadlines.

. Researched data and submitted to client's questionnaire.

. Set merchandise to mod specifications.

. Invoicing and tracking.

Management/Supervision

. Director of Non-Profit agency, including managing daily

operations of center; opening/closing; weekly/monthly researched

and purchased supplies.

. Recruited, trained, and coordinated volunteers schedules.

. Budgeted expenses and supplies.

. Resource Advisor for families in 15 NW Georgia counties.

Continually researched and updated new, regional, state, and

community resources to update web based database.

. Conducted trainings and seminars for families regarding

resources and information available to them. This entailed

scheduling, arranging location, preparing food, selected topic

of training, publicized the event within a budget.

. Compiled statistical data weekly and monthly of clients

serviced.

. Maintained and updated online newsletter of news/events on

company website.

. As the NW Georgia Advisor I received calls and provided

information to families in need of support and resources.

Counseling and People Skills

. Developed rapport and counseled clients in residential and

outpatient settings for substance abuse, helping them to make

positive choices for growth and change to improve their long

term quality of life.

. Maintained confidential records, files, charts and reports of

individuals as required by local, state and company policy.

. Made recommendations and reached out to each individual as

needed for growth.

. Conducted group classes on recovery and growth to implement

change in their lives.

Work Experience

Acosta Sales & Marketing Retail Merchandiser 6/2011

12/2011

HopeQuest Ministry Group, Inc Associate Counselor

1/1/2009 2/1/2010

Volunteered with HopeQuest 10/2008

1/1/2009

CRC Health Group, Inc. Counselor 3/5/2007 10/2008

GA Dept. of Labor Secretary 6/2006

3/2007

GA Center for Adoption Resources and Support

Region 1 Resource Advisor 7/2002

8/2005

Floyd College Computer Desk Support 9/1999

7/2000

Chapter Two Bookstore Sales Associate 9/1992

3/1996

Crisis Pregnancy Center of BC Director 1989

1992

Sam Howell Hospital Phlebotomist& Nursing Assistant

1980 1983

Education and Training

Bachelor Science, Human Service May 14, 2002 GPA

3.92

KENNESAW STATE UNIVERSITY, Kennesaw, GA

Associate of Arts, Psychology May 2001 GPA 3.85

FLOYD COLLEGE, Rome, GA

Honors and Activities

Magna cum laude Hope Scholar Dean's List

Phi Theta Kappa Psi Beta officer

Alpha Delta Omega Human Service Club

Contact this candidate