Customer Service Systems

SAM L. MAUCERI

** ******* **** ( Stony Brook, NY 11790 ( 631-***-**** (H) ( (631) 741-

**** (C) ( ********@*******.***

SUMMARY OF QUALIFICATIONS

An accomplished Information Technology (IT) Systems Administrator with

extensive experience. Strengths include installing, configuring Windows

servers, workstations and data backups. An analytical, resourceful,

detailed and deadline oriented self-starter with excellent problem solving

and communication abilities. Excels in performance through both individual

and team efforts.

TECHNICAL EXPERIENCE

Certifications: CCENT, CNE

Systems: Windows 2003, Windows 2008, Windows 7, XP, Novell NetWare, MS

Exchange Server, MS SQL

Hardware: Dell, HP, and Compaq servers, Cisco Switches and Hubs

Applications: ArcServe, Microsoft Office, Word Perfect and Trend Micro

NeatSuite

Networking: DNS, WINS, DHCP, TCP/IP, VPN, IPX

PROFESSIONAL EXPERIENCE

Systems Analyst Consultant

1/2012 - Present

. Assisted with relocation of workstations to new facility

leading to minimum downtime.

. Validated functionality of relocated workstations and

applications.

. Worked to inventory and catalog all network audio visual

equipment.

DataCode Inc., Bohemia, NY

9/1996 - 1/2012

DataCode is an industry leader in the integration, management and

dissemination of time-critical data.

Support - Systems Analyst

. Supported and administered proprietary Market Data Feeds

software and Gateway Servers at multiple client locations

resulting in minimal downtime.

. Installed and configured network attached workstations in

meeting ongoing tight deadlines.

. Administered and oversaw support of Microsoft Windows Servers

2003 and 2008, Network Equipment and Desktops affecting 10

servers and 15 workstations.

. Maintained Microsoft Exchange Server.

. Supported and administered workstation operating systems and

applications and related peripheral devices.

. Implemented network virus protection using Trend Micro

NeatSuite.

. Assumed role of liaison between application developers and

clients in promoting end user satisfaction.

. Prepared and presented system related reports and

recommendations for users and management team.

. Configured VPN access to the network.

Assessment Systems Inc., New York, NY

6/1995 - 9/1996

Assessment Systems provides scientifically-based personality

assessment solutions.

Systems -Systems Administrator

. Provided all aspects of networking support related to Novell

Netware.

. Responsible for support of various applications and desktops

totaling 1 server and 30 workstations.

. Performed preventative maintenance covering a 15 month period

where file server had one unscheduled outage for less than 60

minutes.

. Maintained and updated notebook computers.

. Performed and implemented tape backups using Arcserve and

supervised file server updates.

. Developed, evaluated and tested programs in basic.

SAM L. MAUCERI'S RESUME PAGE 2 (631)

689 - 2141

Snell Memorial Foundation, St. James, NY

10/1990 - 6/1995

The Snell Memorial Foundation is a not-for-profit organization

dedicated to research, education, testing and development of helmet

safety standards.

Laboratory - Engineering Technician

. Conducted series of tests on motorcycle and bicycle helmets.

. Gathered and organized data on test helmets.

. Presented results and suggestions to manufacturers on

products tested.

. Maintained laboratory equipment in proper working order.

Colson Services Corporation, New York, NY

9/1988 - 9/1990

Colson is engaged in the financial record-keeping business.

Customer Service - Research Reconciliation Representative

. Reconciled loan discrepancies.

. Researched and investigated status of institutional and

individual government investments.

. Prepared manual transcripts to reflect adjusted balances with

detailed breakdowns.

. Trouble shooter for first payment report, ensuring expedient

disbursements from lender to investor.

St. John's University, Jamaica, NY

9/1983 - 1/1988

Workshop Supervisor / Tutor

. Mathematics teacher for College Admissions Program.

. Formulated diagnostic test for self-pace students.

. Conducted tutoring sessions in Mathematics, Chemistry, and

Physics with students enrolled in these programs.

EDUCATION

St. John's University, Jamaica, NY

Master of Arts in Mathematics with a concentration in Computer

Science.

Bachelor of Science in Mathematics and Physical Sciences.

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