Customer Service Manager

Trenton McRae

*** ** **** **. **** Springs, MO **015

Cell 816-***-****

*********@***.***

Objective:

Experienced in all areas of purchasing, Strong Microsoft PC skills,

supervising, shipping (worldwide), and communications (verbal & written).

This individual is interested in utilizing his experience and expertise of

many years to contribute to the success of an employer by facilitating the

efficient production of high quality work and maintain the standards that

are expected.

Career History

Owner & Operations Manager: The Printing Connection, Sugar Creek, MO,

1998 ~ Dec. 2012

. Oversee all purchasing, print, print purchasing, pick and pack,

& ship management of major corporations and Advertising Agencies

. Supervisor and manage print buying, production, finishing,

fulfillment and shipping for companies such as: Bernstein-Rein

Advertising, Rent-a-Center, McDonalds, Helzberg Diamonds,

RentWay, Cerner, Block Buster, & The Buckle.

. Oversee and manage in house printing, Pick & Pack, shipping &

mailing services.

. Schedule, train and manage employees to maximize productivity,

safety and achieve high quality products with accuracy and

timeliness to meet client schedules.

. Manage customer service and vendor relationships to generate and

maintain business through proper purchasing and communication.

. Manage warehousing and distribution of various material,

shipping world-wide.

Salesman, Spangler Printing, Kansas City, KS, 1997-98

. Generated print sales through the development and maintenance of

customer relations

Salesman, Purchasing and Print Production, Trojan Press, North

Kansas City, MO, 1991-97

. Developed print business by participating in the sale,

estimation, purchasing, press checks and production

processes

Salesman and Print Production, Westport Printing, Kansas City,

KS

. Developed print business by participating in the sale and

assist in purchasing, press checks and production

management

. Worked cooperatively within the production team to maximize

efficiencies and ensure accuracy

Bindery Operator, numerous machines, Rosse Lithographing,

Kansas City, MO

Mail Room Manager & Bindery Supervisor, Neff Printing, Mission,

KS

Folder Operator, McGrew Color Graphics, Kansas City, MO

Folder Operator, I. J. Eagle, Kansas City, MO

Cutter Operator, Warwick Papers, Kansas City, KS

Working Bindery Supervisor, Park Printing/TCS, Kansas City, MO

/NKC, MO

Camera man, Platemaker, Press Operator & Bindery, Westport

Printing, Kansas City, MO

Education

Wichita East High and Wichita Area Vocational Technical School -

Wichita, KS - Graphic Arts - graduated 1971

Full Faith Church of Love Bible College - Pastoral Studies and

Communications - graduated

Numerous other Colleges, Schools & Seminars of learning and training

- over a period of 20+ years

Trenton McRae, Resume, Page 2

Tactical Skills

Effective purchasing to meet customer's purchase orders,

expectations and deadlines.

Coordinate art and production, with a critical eye for

quality print production

Perform press checks in all areas of print media

Problem solver in all matters with a high level of

understanding of people & processes

Effectively communicate expectations and directions to

obtain effective employee performance

Packaging and shipping via: FEDEX, UPS, USPS, common

carriers & delivery services.

Ability to lead/train/teach people of all ages and

backgrounds, as well as follow the lead

Multi-task and manage projects using Microsoft spreadsheet

tools & computer programs

Effectively negotiate with vendors and manage high brand-

standards for top Ad Agencies

Team Management with CERT / FEMA ICS 100 & ICS 700

Certificates

Community Activities

Instructor: Taught: Print Specialties on a volunteer

basis at Johnson County Community College

and Print as it relates to Postal Regulations at

Kansas City Kansas Community College for USPS.

Taught religion classes: Southern Asia Bible

College, (Bangalore, India), Lincoln Christian

School of the Bible, Lincoln, NE and Full Faith

Church of Love Bible College, Shawnee, KS.

Board Member: Board of Adjustments & Variance, City of Blue

Springs, MO (presently)

Personnel Grievance Board, City of Blue Springs, MO

(Former)

Volunteer: Citizens Emergency Response Team, Blue Springs

Police & Fire (presently)

Citizens Police Academy, Blue Springs Police

Department (presently)

PTA Treasurer & event organizer, Blue Springs School

District (Former)

Treasurer & counselor, Boy Scouts of America

(Former)

Rappel Master, Girl Scouts of America (Former)

Coach, Blue Springs Little League baseball, softball

& basketball (Former)

Lincoln Police and Fire Chaplain, President,

Lincoln, NE (Former)

Career Emphasis:

Quality Control with high level of productivity

Treat all employees with respect and enjoy teaching others to perform

at the best of each ones abilities.

Tenured employment history with progressive responsibilities

Accustom to working 65-70 hours a week

References

Rev.Shan Durganatha, Himalayan Academy Publishing, Kapaa, HI, 1-888-

464-7008

Rex Teague, Senior Print Buyer (retired) @ Bernstein-Rein Advertising

816-***-**** (cell phone)

Bart Etzenhouser, e-mail: ****.*.***********@***.***, RR Donnelley,

Liberty, Missouri

Keith Dix, Paper Rep., KC Metro market for Unisource Worldwide, 913-

217-2828

Other references available upon request.

Salary requirement: Open to employer discretion

Contact this candidate