Customer Service Manager

Marshall B. Collins IV

** ***** *********** ***** *** B ( Chesapeake, VA 23322

757-***-**** ( ************@*****.***

OBJECTIVE

To obtain an entry-level position that will utilize my various skills

within your organization.

EDUCATION

Norfolk State University

A.S. Degree in Architectural Drafting

Norfolk, VA - May, 2010

B.S. Degree in Building Construction Technology

Norfolk, VA - May, 2013

Oscar F. Smith High School

Chesapeake, VA - June, 2006

Advanced Diploma

Norfolk State University

. Graduated in the top five of my graduating major with a 2.7 GPA.

. Mentored/ tutored fellow students helping to guide them and keep them

on a steady pace to achieve their goals and maintain the grades.

. Participated in various activities on campus such as working with the

homecoming floats.

. Excelled in most major classes.

ARCHITECURAL SKILLS OFFICE SKILLS COMPUTER SKILLS

Excelled in AutoCAD Excellent Communication Proficient in Microsoft Word

skills

Excelled at Technical Excellent Record keeping Proficient in Microsoft

Drafting skills Excel

Experienced in Revit Works well under pressure Proficient in Microsoft

PowerPoint

Have exceptional leadership Great at multi-tasking and Proficient in Scheduling

skills very detail oriented

Have exceptional leadership Proficient in Typing with

skills 98% accuracy

Fast learner and retain

information well

WORK EXPERIENCE

Dollar Tree

Chesapeake, VA

Assistant Manger

Nov. 2004

-Present

. Having exceptional customer service

. Showing the ability of leadership over employees

. Being a support system for the store manager and fellow employees

. Focusing on processing freight

. Merchandising at a fast and orderly pace.

. Making sure store layouts are up to date as per corporate

. Making sure all paper work is up to date

. Making sure paper work is properly filed and filled out completely and

correctly

VOLUNTEER

Janelle's

Chesapeake, VA

Door greeter/money manager

Dec. 2006-2007

. Greeted customers when they came in.

. Kept track of all funds collected at the door.

. Allocated paychecks at the end of each night.

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