Training Management

Michael Stenke • **** Midwood Drive • Raleigh, NC 27604 • 919-***-**** • *******@*****.***

SOFTWARE/TECHNOLOGIES USED

• •

Help/Training Design and Web and Multimedia Design and

Distribution: Production:

RoboHelp Microsoft FrontPage

Adobe Captivate Dreamweaver

Doc-to-Help Adobe Flash

Camtasia FinalCut Pro

Snag-It Sony Vegas

SharePoint SoundForge

Documentum Stage lighting setup and operation

Proprietary LMS Systems Camera operation

• •

Desktop Publishing: Project Management:

FrameMaker Microsoft Project

PageMaker Microsoft Office

Microsoft Word Lotus Notes

Microsoft Excel • Graphic Design:

Microsoft Visio Adobe InDesign

Microsoft PowerPoint Adobe Illustrator

Adobe Photoshop

SUBJECTS COVERED DURING WORK EXPERIENCE

SAP ERP Web design

SAP CRM Semiconductor chip design

Mobile technologies Process development

Voice picking Software design documentation

Enterprise management Software development lifecycle

UNIX database solutions IBM ThinkPads

Database consolidation Microsoft Office Tools, such as

FDA Current Good Manufacturing Excel, Word, Outlook, PowerPoint

Practices Regulations 21 CFR Internet Explorer

Parts 210 and 211 IQMS

Language Arts Study Skills

Social Studies Basic Computer Skills

SELECTED WORK EXPERIENCE

i3 / United Health 2009–2010

Group, Raleigh, NC

Instructional

Designer (contract)

• Created and updated Flash training presentations using Adobe Captivate and

Madcap Flare

• Used Sony Sound Forge to record and edit audio

• Updates files in proprietary learning management system

PPD, Morrisville, 2008–2009

NIC Contract

nstructional

Designer (contract)

• Created and edited materials for proprietary operations management applications:

how-to guides, interactive user assessments, tutorials, demos, and overviews

Pepsi Bottling 2006–2008

VC Applications

entures, Raleigh,

NTraining Analyst

• Successfully interacted with diverse business units to complete performance gap

assessment and real-life needs analysis to produce effective training solutions;

results were also used by development teams to make software more user friendly

• Designed, developed, and implemented corporate training solutions using methods

ranging from classic classroom instruction to Web-based Flash teaching modules

Michael Stenke • 1703 Midwood Drive • Raleigh, NC 27604 • 919-***-**** • *******@*****.***

• Created instructional DVDs, quick-reference guides, comprehensive manuals, and

PowerPoint presentations

• As the primary IT contact to business units, managed new software rollouts

PPD, Morrisville, 2006

WC Technical

N riter (contract)

• Creating and editing instructional design materials for online clinical data gathering tools

GlaxoSmithKline, 2004–2005

Technical NC

Durham, Writer

(contract)

• Created and edited instructional

materials for online clinical data

gathering tools how-to guides,

interactive user assessments, tutorials,

demos, and overview information

modules

• Interviewed subject matter experts and

evaluated prototypes of subject

software

GlaxoSmithKline, 2001–2002

Technical NC

Zebulon, Writer

(contract)

• Acted as intermediary between IT and internal clients to gather and document

requirements in support of government regulations.

• Used requirements to create system design specifications and test cases.

• Completed projects ahead of schedule and surpassed client's expectations.

Vitesse 2000–2001

Semiconductor,

Morrisville, NC

Technical

Marketing Writer

(contract)

• Successfully interacted with on-site and off-site design engineers, product managers,

and product architects to create, edit, and publish in print and online formats over

1000 pages of end user documentation, including online help, user manuals,

configuration and installation guides, product specifications, use cases, project

narratives, and technical overviews.

• Quickly acquired understanding of ATM/Frame Relay traffic management and switch

fabric chip technologies.

Scriptorium 1999–2000

Publishing,

Morrisville,Writer

Technical NC

• Wrote JavaHelp tutorials.

• Authored and provided project management for the development and delivery of nine

user manuals in PDF and HTML formats using FrameMaker and WebWorks

Publisher. Coordinated project resources, including writers, editors, and desktop

publishers, ensuring on-time deliveries.

Quintiles, RTP, NC 1998–1999

Technical Writer

• Authored and maintained computer system documentation libraries for four systems.

• Designed and developed user manuals using Microsoft Word

• Created online HTML Help and Windows Help using RoboHelp Office, RoboHelp

HTML, and ForeHelp.

PDR Information 1997–1998

Michael Stenke • 1703 Midwood Drive • Raleigh, NC 27604 • 919-***-**** • *******@*****.***

Services, RTP, NC

Technical Writer

(contract)

• Documented engineering processes and procedures to meet ISO 9000 and ISO

9001 criteria within scheduled time frames.

Nortel, RTP, NC 1997

Technical Writer

(contract)

• Documented engineering processes and procedures to meet ISO 9000 and ISO

9001 criteria within scheduled time frames.

RChempliant,

1996

TechnicalNC

aleigh, Writer

(contract)

• Successfully designed, wrote, edited, and published two manuals and converted

them into Help files using Doc-To-Help. Also wrote and carried out test cases at the

system level.

ADDITIONAL BUSINESS EXPERIENCE

Klausie's Pizza, Raleigh, NC Business 2010–2013

Owner

• Have created and run my own successful business for 3 years using both mainstream and social media outlets

to gain brand recognition and national exposure

• Have created a variety of training programs to ensure quality and consistency is maintained

• Have successfully worked with Raleigh City Govt. to change laws to benefit my brand and industry

TRAINING/EDUCATION

• B.A. in Education, minors in Journalism and History Western Michigan University

• Multimedia Bootcamp (audio, video, and Web development) School of Journalism, University of North

Carolina at Chapel Hill

• Graduate coursework in technical communications North Carolina State University

• Advanced computer-based training design using Camtasia Studio TechSmith

• Dreamweaver and advanced Flash training Lynda.com

• SAP training: Fundamentals of SAP, SAP Enterprise Resource Planning (ERP), SAP Customer Relationship

Management (CRM), SAP ERP Financials, SAP Direct Store Delivery (DSD) Pepsi Bottling Ventures

• iQMS, MRP and cGMP training GlaxoSmithKline

• Software quality control training Quintiles

• ISO 9001 training Nortel

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