Information Technology Manager

John Gregory

**** ***** ******

Taylorsville, UT 84123

Home phone 801-***-**** Day and Evening

***************@*****.***

Objective:

To work in management with emphasis in Information Technology Services

Education:

University of Utah, Bachelor’s degree in Finance

Salt Lake Community College, taking various computer related classes. Microsoft

Certified Professional

Personal Attributes:

Quality focused Detail oriented

Self Sufficient Team player

Positive Attitude Helpful

Professional Attributes:

Skill in trouble shooting network hardware and software

Knowledge in VoIP and other telecommunications

Ability to isolate the problem and solve problems

Skill in installing, configuring, troubleshooting desktop hardware and software

Ability to work with others to solve their problems and show them that their

issues and problems are important

Knowledge of firewalls and VPN

Ability to learn new skills

Employment History:

Senior Systems Administrator IT

iBAHN 2008 – June 2013

Desktop support

Provides support for desktop systems around the world, troubleshooting

problems face to face with local users and on the phone with remote users.

I worked on the build out of the Denver office, provided technical support

to sales conferences. I have worked with high level management to

provide computer support, and with vendors in regards to ordering new

equipment and warranty support.

Server support

Administered servers, i.e. Exchange, Backup Exec, file share, print servers

and printers, Active Directory

Manager; Information Technology

NACT Telecommunications 2000-2008

Microsoft Server 2000 and 2003

Configured hardware Raid 5, trouble shot hardware issues

Installed Operating system, configured system, installed service packs and

updates, joined the server to a domain.

Managed active directory, AD controllers, created user accounts, security

groups, managed shares and access permissions to the shares. Configured

and managed DNS, (public and local LAN), DHCP, Microsoft VPN, FTP,

IIS, file and print. Installed and managed printers, HP, Savin, and Canon.

I worked with Dell and Compaq hardware. Set up server racks, IP

switches and KVM

Server applications

I installed Exchange server, SMTP, user accounts, distribution lists.

Monitored the out going queues and would trouble shoot any connectivity

issues sending to other domains. Installed and supported Blackberry

Enterprise Server and handheld devices. Installed and manage Antigen

AV for Exchange, configured automatic updates, and modified rules for

incoming email. Installed and managed Symantec Corporate AV on

servers, created an AV server to push out definition updates to desktops.

Installed and managed Backup Exec and the LTO tape carousel. I did

daily differential and weekly back ups, installed Microsoft SQL and

configured the system to automatically backup databases to file so they

could be backed up to tape. I installed other applications such as

Microsoft Great Plains, CRM, and c360 for CRM. I Installed and

managed Terminal server, and Citrix server.

Desktops

I installed Windows XP on desktops, mostly Dell computers. Upgraded

hard drives, memory, additional video cards and trouble shot and replaced

other components. I used Ghost to re-image hard drivers, and to transfer

data from an old hard drive to a new one. I installed and configured the

use of multiple monitors on XP desktops. I installed desktop applications

such as Office 2003, Antivirus client, WinZip, Adobe reader or writer,

Microsoft CRM Outlook plug in, Great Plains client, configure printers,

ftp clients, CRT terminal emulator. I configured and supported Laptop

computers and user’s remote access to our LAN.

IP/Network

Supported IP switches, trouble shot connectivity issues use a Fluke

Network Assistant. I managed FortiGuard firewall, VLANs, wireless

access points. I helped users set up none Microsoft IP devices on the

network.

Supervisor, Information Technology;

Packard Bell/NEC 1994-2000

Network administration in a mixed environment of Novell and Microsoft

NT

Desktop Support and supervised a team of 9 technicians.

System Admin

Allied Clinical Laboratories 1990-2000

Maintained PDP computer, LAN, Servers and desktops

Honors:

NACT Telecommunications, employee of the month April 2001 and April 2005

Packard Bell/NEC MPV award for the year 1996 and employee of the month May

1997. I have always received “exceed expectations” on annual performance

reviews.

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