Project Manager Management
Resume:
RITESH R. DOSHI
E-Mail: ****************@*****.***; **********@*****.*** ~ Mobile: +91-
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Aspiring for challenging positions in Client Relationship Management/
Project Management & Implementation/ Accounts Receivable with an
organization of repute
Location Preference: Bangalore/ Chennai
PROFILE SUMMARY
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. Offering 8.6 years' experience of Project Planning, Contract Management,
Quality Assurance, Resource Allocation and Relationship Management
. Demonstrated excellence in spearheading end-end project management and
ensuring strict adherence to the quality norms defined for executions
. A strategic planner with experience in conducting & coordinating the
project activities, Client Relationship Management, estimation and
resource management
AREAS OF EXPERTISE
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Project Planning & Execution Site Management Production
Control Management.
Team Management Resource Planning
WORK EXPERIENCE
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ACS/ XEROX, Bangalore as Sr. Business Analyst - Telecom Billing: Since
Oct'12
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Razorsight Software (P) Ltd., Bangalore as Sr. Business Analyst - Telecom
Billing: Apr'08 - Oct'12
Role:
. Handling the elicit business requirements, solution definition &
communicating between internal teams and business customers
. Assessing customer needs using structured requirements process like
gathering, analyzing, documentation & managing change & helping identify
business priorities
. Managing invoice analysis & mapping according to industry standard
formats like SECABS/ NGN & custom formats
. Performing UAT on new builds before releasing the production environment
. Preparing project scope & plans along with Project Manager based on
details collated for the projects.
. Collecting & documenting customer's business requirements by
investigating, resolving through detailed analysis and communicating the
same to the Team for managing the project
. Providing support to customers during implementation phase & transition
phase to production by having day-to-day interaction through meetings or
mails
. Defining & executing process to interface the software with customer
systems & processes
. Developing business required documents to be used by developers & an
artifact document raised by customers
Highlights:
. Dexterously clarified the requirements during the development phase and
performed random quality checks post for development
. Dexterously conduct tests for outputs generated by execution team & sent
feedback for the changes to be made
. Holds the distinction of acting as a backup for the Team Lead as per the
requirements
. Recipient of:
o "Team Excellence Award" for Exceptional Performance in 2011
o 'Bend it Like Beckham' from CEO of Razorsight for Exceptional
performance in 2010
o 'Bend it Like Beckham' from CTO of Razorsight for Exceptional
performance in 2009
o "Team Excellency Award" from CEO of Razorsight for delivering &
attaining customer delight for Capture Team in 2009
o Cheers Award for sharing of process knowledge
o Striker @ Dell Award for quarter FY08Q1, 2007
. Attained:
o Best of Breed result outstanding performance by making UA as Zero
along with Team in FY 06, quarter 3
o Brown Bag session with VP of Finance Dell & also Razorsight twice
Major Projects Handled:
. Steered the 'Special Project' of stream lining the process which adheres
to the industry standards of Telecom as well as customization request in
order get the invoices processed as per the expectations of the
customers. This involves daily interaction with different team members,
Project Manager, Operation manager as well as Client interaction as well.
This is an ongoing project for different clients that are in pipeline-
(Jan'12-Till Date)
. Dexterously headed the first International client for Razor sight -
Polish Telecom for getting the invoices Implemented at the initial stage
& also carrying out the project in a successful manner until it went live
in Production- (Jan'09-Mar'09)
. Handling majority of client's projects to get them implemented & GOLIVE
in production. Clients- TATA Communications (Onsite client Visit),
CALLIS, KDL, Access one, Earth Link, One Communication, Inteliquent, PGI,
T-MOBILE, BVN & BHN
. Single handedly dealt with 12 different projects in the Analyzing & QA
performing activities during Implementation time before the invoices goes
LIVE in production-(May'08-Jun'11)
. Also involved in converting the SECAB 9 BDT'S TO SECAB 12 BDT'S as per
Client requirement- (September2008-October2008) & (Feb'12-Apr'12)
. Holds the merit of working in close coordination with the Project
Management Team for the new projects which involved tweaking the project
documents internally related to the questions/queries & sign off the same
from the client with the actual time frame & scope of the project to
carry forward.
Onsite Client Visit-Tata Communications, Pune
. Tata Communications Implementation Project (Dec'10-Till Date) which
includes requirement gathering, having Direct client call to know the
level of specifications & communicated the same to the Technical Team to
design the Data Base & also the architecture of Framework in our system
to suit as per TATA requirement & also carrying out the project in
successful implementing of the same.
PREVIOUS EXPERIENCE
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Dell International Services (Global Financial Services), Bangalore as Cash
& Credit Expert: Dec'04 - Apr'08
Major Project Handled:
. Yellow Belt Project related to bringing down the number of mails in
mailbox of AR process (Apr'07-Sep'07)
TECHNICAL SKILLS
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Operating Systems : Windows 98/ 2000/ XP
Front End Tools : MS Office
Browsers : Internet Explorer (IE), Chrome
Other Tools : PL/SQL (Beginner) & MS Access
EDUCATION
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2004 MBA (Finance & Marketing) from College name, location, Bangalore
University, Karnataka
2002 B.Com. from Bangalore University Karnataka
PERSONAL DETAILS
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Date of Birth : 17th May 1981
Linguistic Skills : English, Hindi, Gujarati, Tamil & Kannada
Address : #235/A, 39th Cross, 2nd Block, Rajajinagar, Bangalore
- 5600010
Contact this candidate