Customer Service Supervisor
Resume:
FRANK A. JANOWICZ
Columbia, Tennessee 38401
*****.********@*****.***
20+ Successful Years in Trucking Industry providing
Leadership • Operational Management • Customer Service
EXPERIENCE
Inviso, LLC
Contract Vehicle Inspector, Columbia, TN 2012-current
3rd Party vehicle inspector for Ally Automotive, inspecting off-lease and repossessed vehicles for
remarketing, and arbitration inspections for automotive dealerships throughout Western Kentucky, Middle/
Eastern Tennessee and Western North Carolina.
Saia Motor Freight 2010
Operations Supervisor, La Vergne, TN
Responsible for inbound planning P & D route design, outbound operations and line haul dispatch
UPS Freight
Operations Supervisor, La Vergne, TN 2009-2010
Responsible for outbound operations, city inbound P & D, city and line haul dispatch
YELLOW FREIGHT SYSTEM/YRC 1988-2009
Operations Supervisor, Nashville, TN 1992 to 2009
Planned and directed the movement of customer freight including supervision of the outbound,
inbound, and direct loading operations while maintaining company policy, reputation, and safety
standards to achieve deadlines and meet customer needs.
■ Managed shifts of up to 50 employees, facilitated meetings to outline daily objectives for
both inbound and outbound dock operations
■ Motivated a diverse group that performed productively as a team in a fast-paced, ever-changing
environment
■ Utilized knowledge of labor laws and the union contract work rules to assure compliance
■ Met challenge of layoffs prioritized and organized operation to achieve maximum productivity
while maintaining the morale of labor force
■ Reduced damage claims by implementing and maintaining proper loading techniques
● Consistently achieved 98% - 100% of daily on time service standards
● Annual reviews always earned "Exceeded Goals and Expectations"
Operations Supervisor, Avenel, NJ 1990 – 1992
Promoted with increased responsibility at larger facility.
■ Provided leadership by setting the example, instilling staff loyalty while upholding high
operating standards
● Exceeded all productivity and cost containment goals
Inbound Supervisor, South Plainfield, NJ 1988 – 1990
Managed 12 employees and all functions relative to timely freight shipments across the United States.
■ Served as direct liaison between senior management, sales, drivers and customers
● Achieved most efficient operation in the metropolitan region
TNT Pilot Freight Carriers, Inbound Supervisor, South Plainfield, NJ 1987-1988
PIE Nationwide Trucking Co., Outbound Supervisor, Jacksonville, FL 1985-1987
EDUCATION
AUBURN UNIVERSITY
B.S. Criminal Justice
Minor: Psychology
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