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Manager Customer Service

Location:
Valrico, FL, 33596
Salary:
$42,000
Posted:
June 23, 2013

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Resume:

Charles L'Homme

**** ******** **, *******, ** ***96

813-***-**** 813-***-****

aby99d@r.postjobfree.com

Summary

Highly successful and experienced manager in inventory, warehouse and logistics management

Notable Accomplishments

• 2012 City of Largo ES Department Directors Award for 2012. Recorded and exceeds standards rating on attendance.

• Developed floor plans and led teams in modifying warehouse layouts with two organizations to better utilize space, reduce duplication of crew purchases and improved put away and picking time.

• Led a receiving area Kaizen event that led to a $3500 annual reduction in labor cost.

• Re-aligned the ordering parameters to raise a branch fill rate from 65% to 97%.

• Improved a company branches inventory management ranking from 19th to 3rd in the company.

• 6 Menlo Star Cards for exemplary service.

Testimonials

Charles was tasked with no less than the complete reorganization of the Environmental Services warehouse in supporting the transition to centralized purchasing. This included identifying, labeling, and the physical relocation of all parts, as well as loading all of the inventory data into WAMS. He is also now the primary for receiving, while also responsible for the majority of the purchasing within the department. He carries out these efforts diligently and with little supervision.

- Todd Tanberg, Wastewater Manager, City of Largo, Florida

Experience

City of Largo, Florida

Inventory Control Coordinator • Clearwater Fl. • Jan. 2012 - Feb. 2013

Charged with the duties of converting the department to a centralized warehouse and purchasing process and teaching the employees how the new process would work to their benefit.

• Developed a floor plan and led a team to install a warehouse storage racking system demonstrating my organizational skills.

• Created all part numbers and descriptions and loaded into WAMS showing my attention to detail. Created all location codes for each part.

• Supported all supply chain activities from receiving to put away to shipping. Conducted periodic cycle counts.

• Established re-order points for all parts thus limiting excess inventory and cost for the City.

• Took over the majority of the department purchasing and reviewed the cost and vendors used by the department. Analyzed all vendor cost and determined the vendors that best served the department financially, shipping time and shipping cost.

• Trained city employees in the need for and how a centralized warehouse and purchasing system benefits each crew.

• Began a forklift maintenance program to save and prevent breakdowns.

Menlo Worldwide Logistics

Logistics Supervisor • St. Petersburg, Fl. • Feb. 2007 - Jan. 2012

Managed teams of associates in the receiving, and outbound domestic and international shipping process as a 3PL logistics provider for Cisco Systems.

• Supervised the receiving and shipping crews and resolved any operational issues, including working with IT to solve any RF scanning problems.

• Worked with Cisco Systems Customer Service Reps to mitigate any logistics issues, such as incorrect carrier or routing selected or incorrect or no HTS number selected for an international shipment.

• Lean Coordinator, oversaw all 5S and Kaizen activities in an effort to produce continuous improvement at the facility. Assisted the Safety Team Coordinator with all safety related meeting and projects.

• Wrote the SOP's and the SWI's for the facility using the Lean process.

• Hire, fire, coach/mentor, schedule employees. Approved time cards for payroll. Wrote employee 6 month and annual reviews.

• Drive the associates to meet or exceed all Cisco KPI's in productivity, quality, safety and voice of the customer requirements. Created a productivity report to track labor versus revenue.

• Led the monthly cycle count team and oversaw the daily cycle count process completed by the quality team.

• Responsible for all site building and equipment, maintenance or repair issues.

Redneck Trailer Supplies

Warehouse/Inventory Manager • Tampa, Fl. • Jan. 2000 - Feb. 2007

Manage warehouse activities as it relates to receiving, put away, shipping and inventory control.

• Ordered all inventory through PO's to vendors or Warehouse Transfers from the company RDC or other company branches. Used RFQ's to get price quotes from vendors to establish best cost and benefit on new parts.

• Established all min/max ordering parameters to control excess inventory. Raised the fill rate from 65% to 97% percent. Worked on having a just in time inventory. Responsible for 5,373 sku's.

• Resolved a vendor warranty backlog problem and then worked all future warranties utilizing RMA's to complete the return of goods to the vendors.

• Oversaw daily cycle counts and investigated all incorrect counts.

• Held weekly product training meetings with warehouse and sales teams to discuss product specifics.

• Created an Inventory Control Training program to train Inventory Control Managers at four other company branches.

• Modified the warehouse storage layout to increase capacity by 20% and moved all fast moving parts to the front of each aisle thus reducing production time by 4 hours per day.

• Developed a sales department obsolete inventory report and reduced obsolete inventory by 82%.

• Inventory turns average 11 turns per year.

Education

Kendrick High School Columbus, Ga.

High School degree high school courses

• 3.0 GPA

Hillsborough Community College Tampa, Fl.

Business Sociology

• Studied at.

Institute for Supply Management St. Petersburg, Fl.

Inventory Management CEU credit course 2005

Element K online courses at Menlo Worldwide St. Petersburg, Fl.

CEU courses Aug. 2011

• Diversity, Employee Management, Conflict Resolution, Understanding Employment Laws, Decision and Time Management, Lean Workplace Design and Lean Manufacturing Principles.

Certifications

• Menlo Worldwide Logistics: Forklift Sept. 2014

Forklift safety

Skills

• Word, Excel, Outlook, PowerPoint, Impromptu, Kronos, Visio, WMS, WAMS, Trend, Oracle Transportation Management, QuickBooks, Citrix, FedEx and UPS shipping.

Personal Interests

• Honorary Pi Kappa Alpha at Florida State University

• Volunteer at Life Link Of Tampa

• Hillsborough County 13th Judicial Circuit Court Diversionary Speaker.

• Motivational speaker on Life's Choices at local community venues, high schools, University of South Florida and Florida State University.



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