Customer Service Sales
Resume:
HERLA ARTECHE
Kissimmee FL, 34741
************@*****.***
OBJECTIVE
Seek a challenging position in the area of Customer Service & Security that
is diversified, dynamic and enables professional growth.
WORK EXPERIENCE
SecurAmerica Supervisor/Lead Disney College Program, Orlando, FL
08/12-Present
Patrols assigned areas on foot, checking for fires, vandalism, suspicious
activity or persons or safety/fire hazards. Writing and Reviewing reports
providing follow-ups if needed. Monitoring traffic, cameras, and walking
participants on property. Giving each person the best customer services
when coming thru the gate. Making sure all officers are conducting property
and building tours on daily basis. Making sure shift reports and cases are
done properly for daily briefing.
Wireless Sales Rep Best Buy Mobile, Secaucus, NJ 09/09-11/09
Excelled at interfacing with customers with an empathetic personal nature
while influencing purchasing decisions of advance wireless products and
services. Demonstrated expert sales kills in positioning to customers
advance wireless internet service (Air cards) and PDA devices (Apple,
Android, Blackberry, Palm and Windows Mobile). Hands-on expert at
demonstrating use and benefits of each to customers to determine their best-
fit solution.
Duties consisted of sales floor preparation and maintenance. Consistently
sold to customers the right phone and essentials at the right plan the
first time at the point of sell. Was the Go-To person in assisting all our
customers with technical handset issues and PDA usage and advance
application needs matters.
Group Home Manager Florida Mentor, Lantana Beach, FL 03/09-06/09
In charge of house duties, setting appointments and making sure that our
mentally handicapped patients attended them. Also took care of their daily
hygiene needs. Was their constant companion when accompanying them on
weekend trips to the beach, parks, mall, etc?
Lead Store Technician Verizon Wireless/Flextronics Boynton Beach FL
04/05-11/08
My duties included helping customers with their wireless accounts and
recommending proper data features based on each customer's usage levels.
Leader at recommending and selling accessories to complement customer's
device needs.
Responsible to make sure all phones on the sales floor were working
correctly. Generated work schedules for my team. Traveled to all South
District stores to fix the software loader computers which installed the
latest phone software and the Cellbrite machines for contact and data
transfers between devices.
EDUCATION
07/10-Current Kaplan University
6301 Kaplan University Avenue Fort Lauderdale, FL 33309
11/03-05/04 Royal Palm Beach High School
10600 Okeechobee Boulevard, Royal Palm Beach, FL 33411
EXTRACURRICULAR ACTIVITIES
FBLA- Future Business Leader of America
Vice president of the group had to organize meetings every week. Traveled
to different parts of Florida to compete against schools.
Health Care Provider CPR/AED Certified
Class D License for Security
LANGUAGES
I speak English as well as Spanish fluently. I can also read and write both
languages clearly and proficiently.
REFERENCES
References available upon request.
Contact this candidate