Customer Service Manager

ROBERT VELLA

**** ****** **. ***** *******, OH **070 • 440-***-**** • ******@******.***

PREPRESS/PREFLIGHT OPERATOR

Digital pre-press computer operator with extensive experience in all phases of pre-press. Possesses a strong aptitude in relevant

printing terminology and practices and has a strong proficiency from pre-flight to final output. Ability to prepare, receive and

manipulate files by electronic means and work directly with customers to meet business initiatives. Self-motivated individual,

who has excellent communications skills and is flexible, learns quickly and has an exceptional work ethic. Key skills:

• Trouble-Shooting • Customer Service

• Design / Layout • Proofing

• Quality Control • Meets Deadlines

• Detail-Oriented • MacPro

PROFESSIONAL EXPERIENCE

CARAUSTAR PACKAGING, Cleveland, OH 2011 to 2013

Largest national integrated manufacturers of 100% recycled paperboard and converted paperboard products.

Prepress/Preflight Operator

• Completed preflight, prep files, i-Mac, Mac Pro, Esko proofing, Nexus software, and light layout design.

• Reviewed all jobs statues daily including revisions, modifications, new artwork supplied files,

• Utilized attention to detail on placement of text, color and art for the final product ensuring accuracy and compliance

with plant mandatories.

• Ability to navigate the system and files, download files from FTP sites, and migrate to different websites.

Communicated via email strings to all end-users involved in project.

• Worked closely with client and CSR’s to produce projects and complete time sensitive deadlines.

DORN COLOR, Cleveland, OH 2007 to 2009

Specializes in designing, producing and promoting unique sampling products for companies.

Graphic Layout/Prepress Operator

• Completed preflight, Prep Files, Layout and Design, MacPro, Epson 4880, GMG software, and Xitron Rip.

• Interpreted customer mock-ups and developed conceptual design for improved impression.

• Made required revisions based on customer feedback and incorporated into new electronic file for final customer

approval which went to hard proof.

• Worked closely with client and project managers to expedite projects with quick deadlines.

KSK COLOR LAB, Solon, OH 2006 to 2007

Designs, produces and installs innovative graphic solutions for our customers and the brands they market.

Prepress/Large Format Operator

Conducted and prepared preflight, layout & design, and large format imaging.

DAVIES WING, Cleveland, OH 1997 to 2006

Former commercial lithographic company.

Total Pre-Press Operator / Layout and Design

• Completed pre-press operations including

• Worked from Mac OSX file server, G3s, G4, G5 macs to a Scitex workflow

• Consulting with clients on how to prepare files, layout and design

• Trapping at Brisque, Imposition through Preps, Kodak Approvals, Improofs of preps files and then backup them up

• Imaging on Dolev 800 and transferring film to stripping department to prepare for 4, 2 and 1 color presses

• Remained up-to-date in the newest versions of all file generation programs.

• Incorporated PDF workflow gradually to its potential within the industry.

• Utilized flatbed scanning and light color corrections when necessary.

• Loaded and ordered software updates and installing.

• Backed up files from OSX file server and burning them to a CD’s for us and client if requested.

SELF EMPLOYED 1996 to 1997

ELITE PUBLISHING & IMAGING CENTER, North Olmsted, OH 1994 to 1996

Former graphic pre-press facility.

Total Pre-Press Operator/ Manager

• Among other duties, basic outputs, color separations (4-and 5-color), some manual trapping and precise placement of

images are an essential part of my regular day.

• Acted as CSR and involved in some direct sales communications. Determined deadlines of work and distributed to

proper department for completion of projects.

• Managed production flow throughout entire shop of 4-7 employees.

• Production included design, typesetting, scanning and imaging.

• Loaded new software/updates.

• Informed employees of glitches and improvements of them. Communication is essential to workflow.

• Delivered quality customer service by pickup and delivery of jobs to clients.

• Quoted jobs and contributed in the production by making recommendations.

• Conducted troubleshooting of files and notified clients of problem files, missing fonts, art files, colors, or any one of the

numerous problems that occur within the file.

• Operated vast array of equipment including AGFA AccuSet 800, AGFA 9600, Power PC’s, Pentium PC File Server,

Quad 950, Zip Drive, AGFA Arcus Flatbed Scanner, Microtek Flatbed Scanner, and modem.

• Utilized program /software – system including 7.5 Mac/Windows NT (Intro), Quark 3.32, Photoshop 3.0, Illustrator

5.5, Freehand 5.5, PageMaker 6.0, Corel Draw 5.0, Taipan Rip, TrapWise (Intro), Color Central, Pagemill for creation

of Web Pages, (Intro), First Class, AOL.

LITHOKRAFT STUDIO 48, Cleveland, OH 1993 to 1994

Former digital pre-press company

Digital Prepress Department

• Demonstrated basic versatility on the Mac IIfx and IIci and PC, Gateway 2000 – 486DX). Familiar with programs

including Quark Xpress 3.2, Page Maker 5.0, Illustrator 5.0, Freehand 4.0, and some Photshop 2.5 required for

working in the department.

• Performed basic outputs, color separations (4-and 5-color), some trapping and precise placement of images to optimize

overall presentation.

• Completed calibrations on the Linotype 330, 530 and AGFA SelectSet 5000 to maintain proper screening and density

of film for outputs.

• Maintained understanding of the Network, for running Color Central (file server manager), and sampler, (a program

that allows one to create and place Low-res images in a file where swapping of High-res take place at the file server.)

• Completed Scitex Computer Station runs Iris VIP, 300 dpi color proofing and Scitex Gateway Tools. Pulling Scans –

High and Low-res to desired Syquest or Bernoulli Discs for clients.

BOHME TYPOGRAPHIC ARTS, Cleveland, OH 1972 to 1993

Former typesetting company utilizing hot and cold type processes.

Journeyman Typesetter

• Demonstrated experience in all phases of typesetting, layout and some design.

• Served four-year apprenticeship program and started in hot metal, working with California job type cases, composing

sticks, Linotype and Monotype.

• Worked with cold type and all its newest processes on Alphatype and Workstations IV for input, CRS 8900 and 9900

printers as the output devises.

• Completed postscript inputting, creating and construction files, outputting to film and paper to the imagesetter.

• Familiar with application programs including PageMaker 4.0 and 4.2, Quark Xpress 3.0, 3.1, Freehand and Illustrator.

EDUCATION / TRAINING

Platemaking and Presswork, Cuyahoga Community College

Diploma, West Technical High School

Macintosh desktop publisher course in PageMaker 3.ov. Photoshop 5.0 Class Seminar

InDesign, Introduction to Brisque, Preps Imposition and Dolev 800 Imagesetter, Kodak Approvals and Improofs, PDFs,

InDesign 2.0-Level 2, Xitron Rip and GMG software for color calibration

Contact this candidate