Management Information Technology

DONALD WILLIAM RAGLAND

***** ******** ****** ****, ***** Plains, MD 20695 H: 703-***-**** Email: *********@*******.***

INFORMATION TECHNOLOGY DIRECTOR

Business Continuity Infrastructure Enhancement Computer-Aided Design

Offering exceptional technical vision through professional leadership, business

management and developmental team-building.

Performance-driven executive credited with exceptional leadership expertise in encouraging

technically skilled experts to perform at the highest level possible, initiating IT propositions that lend

to cost-saving results, and a technical foresight that enhances business development through new

technologies and customer/vendor relations.

Enterprise Architecture Development Internet\Intranet Design

Data Network Systems Management Project Management

P & L Analyses Business Process Management

Team Building & Staff Leadership Quality Assurance Assessment

PROFESSIONAL HISTORY

WDG ARCHITECTURE, PLLC, Washington, DC 2003 – Present

An award winning architectural design firm providing architectural, planning and interior design services to clients nation-wide.

INFORMATION TECHNOLOGY DIRECTOR (40 hrs/wk)

Hired to stimulate and manage IT growth throughout the corporate enterprise. Led the expansion of a corporate network from a

skeletal (localized) infrastructure to a wide area network supporting over a few hundred staff members that spanned multiple

geographical locations. Develop strategic IT policies and guidelines to promote enhancement of the corporate data network

infrastructure a well as business processes. Direct and consult with both staff members and executives in the areas of network

policies development, IT budgeting, technical training and strategic IT planning.

Maintain an annual $1.5 million (average) IT/operation budget to ensure a state of the art data network

infrastructure;

Spearheaded a corporate VPN\VOIP initiative that reduced annual telecommunications expenditures by 54% while

improving staff productivity across geographical areas;

Proposed and implemented an automated support ticketing system that improved technical staff response

time to support requests by 20%;

Initiated and supervised the implementation of a corporate print tracking syste m allowing for an average

annual clientele reimbursement of $300k;

Create feasibility studies\user case analyses (i.e. performed feasibility study for $200K ERP solution)

Orchestrated telecom and data services relocation resulting from geographical office reassignment;

Negotiate contracts and service level agreement s with IT vendors and suppliers that comply with corporate

financial and legal policies;

Forecast near-term and long-term objectives that align with the corporate business mission and vision;

perform such responsibilities as the sole technical advisor;

Direct evaluation, selection and implementation processes for new and existing information systems to

ensure alignment with corporate mission;

Create policies and documentations stipulating proper end user network utilization, network operations and

security controls;

Manage all aspects of IT Talent Management giving keen attention to perspective employees’ skillsets and

aligning job opportunities with the newly derived business processes.

DONALD WILLIAM RAGLAND / PAGE 2 OF 3

WDG ARCHITECTURE, PLLC, Washington, DC 1998 – 2003

INFORMATION TECHNOLOGY MANAGER (40 hrs/wk)

Negotiated contracts and service level agreements with IT vendors and suppliers;

Procured and managed IT purchases;

Developed and implemented a wide area network spanning geographical areas via VPN connectivity;

Supervised and led IT staff in all aspects of data network\telecommunication operations;

Executed and managed IT staff recruitment and performance evaluations;

Setup and configured all network infrastructure peripherals inclusive of servers, storage units, routers, switches,

financial management system and customer relationship management system ;

Direct development, implementation and management of all IT systems integration processes.

Additional Full-Time Work Experience:

THE AMERICAN UNIVERSITY, ARCHITECTURAL ENGINEERING CONSULTANT, Washington, DC

THE GEORGE WASHINGTON UNIVERSITY, ARCHITECTURAL DESIGNER, Washington, DC

COMPUTER KNOWLEDGE

SOFTWARE

Microsoft Windows 2008\2003 Server & Windows 7\Vista\XP Workstations

Microsoft Exchange 2003

Citrix\Windows Terminal Servers

Microsoft Office Suite 2010\2007\2003

MS Project 2010\2007 & MS Info Path 2010

Microsoft SQL Server 2008\2005

NetIQ WebMarshal & iPrism Web Content Filter

Microsoft Visio 2007

McAfee Viruscan Enterprise

XWall Email Filtering System

Adobe Creative Suite CS3\4

Deltek Financial Management System

Crystal Reports

Newforma Project Center

AutoCAD\Revit 2011\2010\2009

HARDWARE

HP BL40p Blade Servers,Compaq Servers (3000,1600,1500)

HP DL\ML Servers

3Com 3000 Series Switches

Cisco 1400 Series Routers

Cisco ASA 5500 Firewall

Cisco 2900 Series Switches

Overland NEO LTO4\3\2 Tape Drives

Overland REO D2D Data Backup System

DONALD WILLIAM RAGLAND / PAGE 3 OF 3

EDUCATION & SPECIALIZED TRAINING

MASTER OF SCIENCE IN INFORMATION SYSTEMS TECHNOLOGY\SCHOOL OF BUSINESS

THE GEORGE WASHINGTON UNIVERSITY, Washington, DC

MASTER OF URBAN AND REGIONAL PLANNING\SCHOOL OF BUSINESS

THE GEORGE WASHINGTON UNIVERSITY, Washington, DC

BACHELOR OF ARTS IN ARCHITECTURAL URBAN PLANNING

UNIVERSITY OF MARYLAND, College Park, MD

CIO UNIVERSITY CERTIFICATION

GENERAL SERVICE ADMINISTRATION (FEDERAL GOVERNMENT)/GW UNIVERSITY, Washington, DC

MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE)

CERTIFIED NOVELL ADMINISTRATOR (CNA)

PROFESSIONAL AFFILIATIONS

MEMBER, URBAN AND REGIONAL INFORMATION SYSTEMS ASSOCIATION

MEMBER, ASSOCIATION OF INFORMATION TECHNOLOGY PROFESSIONALS

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