Training Development
Resume:
Phillip D. Schmidt
*******@*************.***
Experienced professional, skilled in web-based training development, teaching technical and
occupational courses, course development/instructional design, presenting high level executive
briefings, and leading teams of instructors/developers. Currently lead and employ a team of web-
based training instructional designers, developers and audio recording professionals. Expert in
Captivate eLearning development. Also experienced at designing, development and delivery of
Instructor-led training. Have been an Instructor, Course Manager and USMC HQ
Training/Language officer. Have developed courses used to teach over 2500 government
employees in preparation for the rollout of a new Remedy ITSM system. Over 25 years
management and training experience. Over 20 years in the Department of Defense intelligence
field. Extensive experience in training, leading, and managing people and assets, with superb time
management skills. Led organizations of 4 to 1600 people. Good initiative, willing to take on new
tasks and challenges.
Training Highlights:
Headquarters Marine Corps Training/Language officer, Cryptanalysis Instructor,
Cryptanalysis Course Supervisor, Marine Corps Liaison to Goodfellow Air Force Base
State of California - Created WBT and Instructor-led course material in support of
training for 800+ Support users and 2,500+ IT End Users
Air National Guard WBT - In-Progress - Developing training for up to 100,000 users
Catholic Health Initiatives (CHI) - Developed 10 courses in support of 1,100 Support
users and 90,000 Customer/End Users
Advanced knowledge in Captivate, MS Office, ISD, Writing and Editing Skills, Photoshop, and In-Design.
Developed and led a team of developers of web based training for numerous clients, used to teach both
basic and advanced super users about complex software as well as administrators. This web based training
included audio and interactive components, using several types of software including Adobe Captivate,
Photoshop, and Flash.
Employment
02/2013- Present Syniverse eLearning & IL Developer/Instructor
CyberTrain, Inc., (Prime NimbusNow) Centennial, CO
Part of a team that designs and develops, Instructor led Training materials and teaches
classes to students located throughout the world for the rollout of Syniverse’ s new
Remedy ITSM 8.0 and a custom Service Request Management (SRM) system that is both
customer-facing and used for internal support. Also lead developer for eLearning (WBT)
modules, using proven Instructional Design methods for adult learners, incorporating
voice and system demonstrations. Developed eLearning web-based training (WBT)
modules for Incident Management, Change Management, Service Request Management,
and BMC Analytics Reporting.
10/2006-02/2013 Instructional Designer/Developer
CyberTrain, Inc., Centennial, CO
Design and Develop, along with a group of employees, Instructor led and Web Based
Training, using proven Instructional Design methods for adult learners, incorporating
voice and interactive menus, for the Remedy Action Request System; Incorporated the
Information Technology Infrastructure Library (ITIL) framework, and Business Service
Management (BSM) best practices. Have developed web-based training for Incident
Management, Problem Management, Change Management, Release Management, Asset
Management, CMDB, Service Level Management (SLM), Kinetic Request, AlarmPoint,
Service Request Management (SRM), Reporting, and custom Remedy applications, as
well as executive overview and process courses for versions 7.0 through current 8.0
release.
Created Remedy ITSM 7.5/7.6.8.0 courseware for the following Customers:
U.S. Navy State of California Sandia Labs State of Utah
U.S. Geologic Survey Mid-Continent (MMI) Nemours Sharp Healthcare
Government of Alberta Arapahoe County TELUS Unisys
Catholic Health Initiatives JTNF & ANG ADT AGLC
Syniverse State of Michigan
02/2002-09/2006 Certified Residential Appraiser
CTI Appraisals, Elizabeth, CO
Senior Appraiser and part owner of CTI Appraisals. Performed appraisals on residential,
Land, and Income properties. Trained new appraisers, including instruction in the use of
complex software, drafting software, and internet research.
10-1977/01-2002 Marine
United States Marine Corps, Worldwide
Served 24 years in the Marine Corps, including service as Headquarters Marine Corps
Training/Language officer, Cryptanalysis Instructor, Cryptanalysis Course Supervisor,
Marine Corps Liaison to Goodfellow Air Force Base, Manual Morse Intercept Operator,
Electronic Warfare Technician, Signals Intelligence Analyst, Cryptanalyst, Russian
Language Cryptologic Interpreter, and Company First Sergeant/Senior Enlisted. Served
24 years in the intelligence field, holding a top secret special intelligence clearance,
performing duties in numerous overseas locations, at sea onboard ships and submarines,
and United States locations. Certified Adjunct Faculty for the National Security Agency.
Training Related Duties
Course Supervisor and Head Instructor for the Department of Defense Cryptanalysis
Course, teaching military and civilians how to decipher/decrypt codes and ciphers, while
using working aids, and specialized software. Developed new cryptanalysis course, and a
course for national law enforcement agencies combating drug traffickers, using ISD
methodology. Supervised a group of multi-service instructors, ensuring proper training
standards were met. Served on the National Security Agency Adjunct Faculty staff.
Occupational Field Sponsor and Assistant Foreign Language Officer at Headquarters
Marine Corps, responsible for establishing technical and language training for up to 1600
Marines. Duties included working with other services and agencies to schedule and
develop training courses and programs. Traveled extensively, working both alone and
with teams, establishing new training programs as required to meet emerging and future
technological requirements.
Education
09/2008-Present Metropolitan State College of Denver
Certified Technical Writer and Editor
Introduction to Computers Technical Writing
Introduction to Computer Science Media Graphics
Technical Editing Designing Technical Publications
Writing Software Documentation Writing for the Environmental Industry
WWW, Internet and Beyond
06/1992-06/1995 Community College of the Air Force, Instructional System Design:
ITIL Foundation Certification V3 Technical Training Instructor Course
Training Supervisors Course Training Methods for Adjunct Faculty
Instructional Systems Development (ISD) Technical Training Teaching Practicum
Training Codes and Objectives Course Briefing Skills Course
Technical Writer/Grammar Courses Design & Training Assessments
Course Supervisor Technical Training Instructor
Curriculum Development Instructional ITIL
Tests and Measurements / Objectives & Tests Course
Documentation – User & Technical Manuals, Instructor/Student Guides, etc.
Additional Training Related Courses (Partial list):
Counterterrorism Analysis Course
SIGINT Instrument/Measurements
Russian Language Course / Cryptologic Technician Interpretive (Russian)
Electronic Warfare/Cryptologic Cryptanalyst Course
Intro to Computers MP101U
Remedy AR System 7.X, Administering Part 2
Remedy Application Administration Course
Using Remedy for Support
Configuration Management 7.X Configuring and Installing
ITIL Foundation Course Version 3
Computer Experience
Adobe Captivate, Microsoft Office Suite, Adobe Creative Suite, BMC Remedy
Applications, PaintShopPro, PhotoShop, SnagIt, various Audio recording tools.
Honors and Achievements
Medals include Distinguished Service Medal, Joint Service Commendation Medal, Navy-
Marine Corps Commendation Medal, Air Force Commendation Medal, Combat Action
(Numerous others available upon request)
References
Available upon request.
Contact this candidate