IT Specialist

Jamar Thomas

***** **** *** *** ****

Houston, TX 77034

Mobile:

318-***-****

*******@*****.***

Information Technology Specialist

. Knowledge of LAN/WAN networks, popular programming languages, and

Windows and MAC operating systems.

. Experience in supporting and troubleshooting hardware, software and

networking issues.

. Educated and thorough reader of DFDs and ERDs that relate to

programming and database relations.

. Great communication skills (written and verbal) which effectively

interacts with upper management, vendors, staff, peers and clients.

. Strong technical background with a solid history of delivering

outstanding customer service. Genuine commitment to quality and

customer satisfaction.

Technical Summary

Programming Languages: C, C++, Java, COBOL, Visual Basic, SQL Database

Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards,

Printers, Scanners, Routers, Hubs, Switches

Platforms: MS Windows, Windows XP, Vista, Windows 7, Mac OS

Work Experience

Willis Knighton Health System, Shreveport, LA

03/2012 to 12/2012

Access Representative

. Assist patients in obtaining services, understanding policies and

making health care decisions.

. Interview patients or their representatives to identify problems

relating to care.

. Explain policies, procedures, or services to patients using medical or

administrative knowledge.

. Register patients using Medifax Assistant System.

Clarion Hotel, Shreveport, LA

03/2008 to 02/2012

Bellman/Front Desk Agent

. Provide guest with customer service.

. Make reservations via telephone for guest using Profit Manager System.

. Check guest into hotel using Profit Manager System and assist with

luggage.

. Provide basic maintenance to computers and components on property.

Wal-Mart Stores, Shreveport, LA

01/2008 to 03/2008

Sales Associate (Garden Center)

. Responsible for maintenance of plants.

. Assemble products.

. Provide customer service.

Frymaster, LLC, Shreveport, LA

Summer Job of 2004 to 2006

CNC Machine Operator

. Responsible to make sure machine has proper program downloaded and

tools installed to manufacture parts to build fryers.

. Ensure manufactured parts are of quality by scaling according to

blueprint.

Education

Bachelor of Science in Computer Information Systems - Grambling State

University

Spring 2008 Graduate

References Available Upon Request

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