Travel Coordinator,office admin
Resume:
Grace A.Resurreccion
***-**** ******* ***** **** McMurray,Alberta
Mailing address
E-mail:*****.************@*****.***
Tel.no 780-***-****/604-***-****
Vancouver V5T0C1
OBJECTIVE
. Over 5 years of customer service
. Excellent written and verbal communication skills
. Positioning a company for better exposure and greater marketability which
I had performed with success many times
. Experienced in sales advertising,budgeting and management from travel
agencies
Proficient in the use of travel reservation system like sabre,apollo and a
bit of amadeus
Knowledge of hotel reservation of grand opera,galaxy light speed,fidellius
from cruise line as well as msi
AREA OF EXPERTISE
. Negotiated wholesale travel fares,hotel and cruise lines to attract
businesses resulting lower contract prices and 10% reduction in expenses
Designed new advertising strategy to target corporate business and baby
boomers that helps the company grow and build up clientele
Formulated initial budget estimates and quarterly budget projections
AREA OF EXPERTISE
Answered inbound calls in support of customers need,making
reservation,follow and closing reservation,ticketing,processing payments
and invoicing
Prepare guest folios,posting guest charges,invoicing,processing debit and
credit cards
Maintained excellent customer rapport,obtained their input to improve
services and operations
Coordinated and implemented comprehensive in house training to develop the
skills and abilities of staff members which facilitated the growing and
changing needs of the company
ADDITIONAL INFORMATION AND INTERESTS
To improve myself in the company where I can excel so I can be promoted to
a higher level position.My interest is to learn and be able to share to
others.
EDUCATION AND PROFFESSIONAL DEVELOPMENT
March 25,1977 High School,Philippines
April 15,1980 University of Dentistry,Philippines
June 25,1997 International Travel Academy of Tourism Vancouver
BC
April 10,1997 American Airlines Travel Academy,Sabre Training
Vancouver BC
January 14,2013 Serving it Right and Food Safe Certificate Vancouver
BC
PROFFESSIONAL ACCOMPLISHMENT
Travel Consultant
May 2013
International Travel Services (Peter Pond Mall)
Fort McMurray,Alberta
Guest Service/Server
April 2013
Super 8 hotel
725 SE Marine Drive,Vancouver BC
Event Supervisor
January 2013-Seasonal
Rogers Arena Hockey Place
899 Griffith Way,Vancouver BC
Reservation Manager
March 2013-2010
Travel Matters and Tours Ltd.
7265 Fraser Street,Vancouver BC
Front Desk Agent/Night Audit/Supervisor
December 2007-2009
Merit Inn and Suites (Franklin Hotel)
Fort McMurray,Alberta
Sales Associates
March 2007
Suzy Shier Clothing Store
Fort McMurray,Alberta
Operation and Reservation Manager 2001-
2007
Rainbow Travel Agency
Vancouver BC
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