Grace A.Resurreccion

***-**** ******* ***** **** McMurray,Alberta

Mailing address

E-mail:abxyz0@r.postjobfree.com

***-**** **** ******

Tel.no 780-***-****/604-***-****

Vancouver V5T0C1

OBJECTIVE

. Over 5 years of customer service

. Excellent written and verbal communication skills

. Positioning a company for better exposure and greater marketability which

I had performed with success many times

. Experienced in sales advertising,budgeting and management from travel

agencies

Proficient in the use of travel reservation system like sabre,apollo and a

bit of amadeus

Knowledge of hotel reservation of grand opera,galaxy light speed,fidellius

from cruise line as well as msi

AREA OF EXPERTISE

. Negotiated wholesale travel fares,hotel and cruise lines to attract

businesses resulting lower contract prices and 10% reduction in expenses

Designed new advertising strategy to target corporate business and baby

boomers that helps the company grow and build up clientele

Formulated initial budget estimates and quarterly budget projections

AREA OF EXPERTISE

Answered inbound calls in support of customers need,making

reservation,follow and closing reservation,ticketing,processing payments

and invoicing

Prepare guest folios,posting guest charges,invoicing,processing debit and

credit cards

Maintained excellent customer rapport,obtained their input to improve

services and operations

Coordinated and implemented comprehensive in house training to develop the

skills and abilities of staff members which facilitated the growing and

changing needs of the company

ADDITIONAL INFORMATION AND INTERESTS

To improve myself in the company where I can excel so I can be promoted to

a higher level position.My interest is to learn and be able to share to

others.

EDUCATION AND PROFFESSIONAL DEVELOPMENT

March 25,1977 High School,Philippines

April 15,1980 University of Dentistry,Philippines

June 25,1997 International Travel Academy of Tourism Vancouver

BC

April 10,1997 American Airlines Travel Academy,Sabre Training

Vancouver BC

January 14,2013 Serving it Right and Food Safe Certificate Vancouver

BC

PROFFESSIONAL ACCOMPLISHMENT

Travel Consultant

May 2013

International Travel Services (Peter Pond Mall)

Fort McMurray,Alberta

Guest Service/Server

April 2013

Super 8 hotel

725 SE Marine Drive,Vancouver BC

Event Supervisor

January 2013-Seasonal

Rogers Arena Hockey Place

899 Griffith Way,Vancouver BC

Reservation Manager

March 2013-2010

Travel Matters and Tours Ltd.

7265 Fraser Street,Vancouver BC

Front Desk Agent/Night Audit/Supervisor

December 2007-2009

Merit Inn and Suites (Franklin Hotel)

Fort McMurray,Alberta

Sales Associates

March 2007

Suzy Shier Clothing Store

Fort McMurray,Alberta

Operation and Reservation Manager 2001-

2007

Rainbow Travel Agency

Vancouver BC

Contact this candidate