Customer Service High School
Resume:
ADA O ARGUETA
HOUSTON, TX **078 832-***-****
**************@*****.***
Career Objectives
To possess a full-time position with your opportunity to advance within the company
Work History
Medco Health Solutions, IRVING, Texas (Call Center & Work at home)
Patient Care Advocate
Answered and responded to members inquiries through inbound calls and as documented customer information.
Researched patient inquiries/problems for resolution and communicates outcomes to the patient as appropriate.
Referred escalated inquiries/problems to the appropriate team leader/manager when necessary. Performed other
duties as assigned by the Supervisor.
Terra Commercial Grounds, Houston, Texas
Secretary/Customer Service 08/2001- 04/06
Duties included, but were not limited to,filing, mail distribution along with UPS and FedEx shipments, copies, faxing,
purchase orders, creating and maintaining job folders, answering calls, and checking the company voicemail every
morning,Mailed weekly payroll checks to our employees, ordered office supplies, maintained an updated list of
employee information such as; name, home address, home telephone number and alternative numbers.
MCI Telecommucations Comp. (Call Center )09/99- 01/2000
deal directly with customers either by telephone, responded promptly to customer inquiries, handled and resolved customer complaints, obtained and evaluated all relevant information to handle product and service inquiries, providde pricing and delivery information, performed customer verifications, set up new customer accounts, processed orders, forms, applications and requests, organize workflow to meet customer timeframes, manage customers' accounts and recorded details of inquiries, comments and complaints.
Education
Charles Milby High School, Houston, Texas
High School Diploma/GED
Computer Skills
Typing Speed: 40 Words Per Minute
Language Skills
Spanish - Excellent ( Read Write Speak )
English - Excellent ( Read Write Speak
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