Customer Service Quality Control

Melodie Moore

**** ******** #***

Fort Worth, Texas 76110

817-***-**** cell

*******.*****@*******.***

Career Objective

I am seeking a challenging position with a professional company that can

offer me long term development and utilization of my skills and knowledge.

I am conscientious and self motivated.

Summary of Qualifications

12 years certified Phlebotomist with office, computer, and medical

knowledge. I work well under pressure in clinical, surgery, hospital,

cancer center, high volume patient service centers, and nursing home

settings. I have excellent customer and client skills.

Work History

Quest Diagnostics, Irving, Texas

Phlebotomist Representative II, April 2011-May2012

Responsible for geriatric and pediatric draws in a fast paced environment.

I maintained and updated accurate logs, files and data. I followed

compliance and safety procedures. Processed specimens and followed opening

and closing procedures. Collected payments from patients and earned an

award for most payments collected in two quarters. I set appointments and

answered a multi-line phone system. I maintained good client contacts and

excellent customer service. Performed Benefit for Wellness exams by

collecting blood samples, patient height, weight, blood pressures, and

other data. I shipped specimens to reference labs when needed. I did drug

screens.

ProLab, Fort Worth, Texas

Phlebotomist II, November 2010-April 2011

Responsible for traveling between assigned multiple locations such as

nursing homes to collect blood samples from patients. Responsible for

following all safety procedures and protocols set by the OSHA, CLSI, and

CLIA. Each sample was documented and labeled. I was responsible for safe

storage transportation and temperatures of collected samples back to the

main lab when route finished. I was responsible for keeping mileage logs

and communication with dispatch. Responsibilities included keeping books

and logs of all blood draws of patients.

Hospital Clinical Services Group, Nashville, Tennessee

Certified Autotransfusion Technician, January 2010-July 2010

I worked in surgery with physicians operating a Haemonetics cell saver

machine, which collected red blood cells from patient and washed with

saline according to my calculations and returned to the patient. Involved

pre and post vital signs and monitoring patient response. I administered

the Heparin according to laws and protocols. I completed all

documentation, charting and reports accurately and according to the

procedures.

Melodie Moore page2

Cenikor Foundation, Inc., Fort Worth, Texas

Community Resource Department, Public Relations, July 2008-November 2009

I was responsible for planning and implementing special projects,

luncheons, and events in order to raise funds for this non-profit facility.

I was responsible for securing large in-kind donations. Successfully

proposed and secured new dental and optical relationships for the medical

needs of the residents.

Texas Oncology, P.A., Fort Worth, Texas

Phlebotomist II, July 2004-May 2008

I was responsible for collecting and processing specimens from patients. I

assisted in performing some specimen analysis, instrument maintenance and

quality control. I maintained adequate inventory. I adhered to OHSA

compliance. I assisted the designated Safety Officer of facility. I

updated daily paperwork, lab logs, and maintenance logs. I was responsible

for collecting and sending all research lab tissue and biopsy specimens.

Maintained patient data files in an organized manner. I maintained protocol

regulatory documents for compliance with the Institutional Review Board. I

assisted with scheduling for diagnostic procedures. Prepared patient

records for audits by regulatory, accrediting, and research organizations.

All Medical Personnel, Hurst, Texas

Phlebotomist, April 2003-April 2004

I greeted customers in courteous manner. Collected and processed blood and

urine specimens accurately, on time and according to procedures. I

maintained accurate paperwork and logs. Assisted with clerical duties and

scheduling. Completed requisitions and sent specimens to reference labs.

Occupational Certifications

Nationally Certified Phlebotomist #22854-PT04

Certified Auto Transfusion Technician

American Heart Association CPR and AED Certification

Education

University of North Texas, Denton, Texas

September 1986- June 1989

Tarrant County College, Fort Worth, Texas

September 1984- August 1986

Calvary Academy, Fort Worth, Texas

High School Diploma 1984

References Supplied Upon Request

Contact this candidate