Project Manager Quality Assurance

Chhaya Anand

*** ******** ******

New York, *****

***********@*****.***

(Mobile) 510-***-****

Objective

Seeking an Web Project Manager position that will leverage my experience in successfully

managing the end-to-end process with web-based operations in both agile and waterfall

environments. As well as, facilitating in the development, implementation, deployment and QA

testing methodologies to launch marketing products and promotional campaigns successfully on

a global site.

Education

• MBA, concentration in Marketing, California State University Hayward - 05/05.

• Bachelor of Science, concentration in MIS (Management Information Systems), San

Jose State University – 06/01.

Technical Skills

• HTML, XML, Javascript, PHP, CSS, JQuery, XSL, APIs, Drupal, CARP, Endeca,

Pagebuilder, Idjit Deployment Platform, Omniture, Perforce, Rally, Hansoft, Devtrack,

Microsoft Project, Visio, Infopath, Excel, Sharepoint

Professional Experience

Emblem Health (DBI Staffing)

Web Project Manager 3/13 - Present

• Responsible for managing the performance of large size technical and business project

for the state of NY Health Insurance Exchange

• Managing the technical direction of the HIX project through the requirement gathering,

design, implementation and testing in accordance with project objectives

• Coordinating business and IT team members to reach unified project goals for an on-time

and on-budget project delivery

• Responsible for producing status reports and conducting status meetings as well as

facilitating issue resolution and risk management sessions between IT and business

Web MD – New York City, NY

Senior Technical Project Manager (Interactive Portfolio) 7/12 – 1/13

• Worked with the team following agile methodologies to determine and execute timeline

around deliverables based on current product roadmap and available resources such as

design, content, engineering, development and QA

• Leveraged the use of Rally to plan, prioritize, and monitor tasks, user stories and team

capacity for each given sprint

• Delivered engaging, informative, well-organized presentations on a weekly basis for

project status on the Interactive portfolio (Food and Fitness Planner, Recipe Finder,

Vaccine Tracker, Symptom Checker, and Healthy Beauty Lifestyle Tracks)

• Successfully managed to complete the launch of three large projects in 12/12

1. Food and Fitness Planner: Business goal to enhance look and feel of FFP to

provide customers with improved user experience and to accommodate all new

product and sponsor requirements (Project managed the front end and back end

implementation with product expectations through launch)

Recipe Finder: Goal for 2012 to deliver increased SEO value and enhanced user

2.

experience (project managed front end and backend developlment in

coordination with programming, editorial, ad ops, search and multiple groups for

product launch)

3. Heat Map Symptom Checker – Client Reckitt Benckiser Revenue (project

managed back-end implementation in coordination with DBA and engineering)

• Managed schedules, project scope, assets, and overall project organization to ensure

requirements and project delivery dates were clearly communicated, understood and

executed upon both internally and externally

• Effectively and efficiently planned and prioritized all resources working across related

projects based on scope of work and actively monitored project risks

• Responsible for being able to foresee and identify potential problems and proactively

identify solutions to address them in advance

• Resolved and escalated issues in a timely fashion and helped the team clear any

blocking issues on a daily basis

• Communicated and documented project status and strategic recommendations to team

members and senior management on a regular basis; escalated issues accordingly

• Conducted project deliverable sign-off and proactively identify opportunities for

improvement to all process and tools used in the execution of project activities

• Facilitated team meetings effectively and responsible for holding regular status meetings

with project team

• Post launch of a project follow up on resolving open issues and post production/technical

issues that may arise

Electronic Arts – Redwood City, CA

Web Operations Project Manager (www.pogo.com) 8/09 – 7/12

Project Management for UK and US: Web Content

• Responsible for a consistent and disciplined end-to-end (concept-to-launch) release

process in an agile environment that includes maintaining accurate project schedules that

integrate all cross-functional plans and timelines.

• Project managing web requests for product launches between Marketing and IT and

monitoring the progress to ensure they meet the deadline prior to release schedule.

• Managing the ‘Master’ release plan for a public site, www.pogo.com, to ensure all product

launches and marketing placements go live on time and bug free.

• Working closely with and communicating with product managers, quality assurance

testers, marketing, web developers and engineers, as a part of a cross-functional team,

to ensure the successful development of pogo products, and marketing campaigns.

• Main technical point of contact on projects between Marketing and web developers where

explaining complex ideas clearly and managing expectations between the two teams is

necessary in understanding requirements needed for product implementation

• Hosting and driving program meetings with cross-functional teams to ensure the

development process for products is successfully launched.

• Identifying resources and requirements, including assignment of cross-functional team

responsibilities and task priorities.

• Ensure all project documentation is on schedule and under revision control.

Project Management for US and UK: Site development

• Working closely with product managers, web development teams and producers to detail

features and design capabilities; this includes contributing to, and reviewing

product/marketing requirement documents.

• Taking requirements from PRDs and working closely with engineering to implement and

drive features and product specifications for the site.

• Providing feature clarification (visual design, graphic design, layout, typography, color,

icon development, web template functionality) and team counsel throughout the

development cycle, refining features as necessary.

• Works closely with development, product management, and technical support to ensure

that the quality objectives of all projects are met within schedule constraints

• Clearly communicates QA results, concerns, and project status to the management team

and other stakeholders in a timely manner

Manage US and UK: Content Management Tool (CARP)

• Worked with engineers from the beginning stage in developing Pogo’s content

management tool (CARP) which controls all content that goes live on the site.

• Continuously working with engineers to manage and enhance the content management

tool (CARP) to improve operation support on production.

• Provide documentation and training to other business teams within Pogo on using CARP

(internal content management tool)

• Working closely with engineering on a weekly basis to implement features into the

content management tool (CARP) used to deploy to production.

Quality Assurance: Testing, Coding, Troubleshooting and Deployments

• Applying prioritization, risk management strategies and contingencies to meet changing

business needs, including day to day problem solving/issue resolution for production

emergencies, as well as providing escalation of issues, as appropriate, in a timely

manner.

• Proficient in XML, HTML and QA testing of content prior to deployment on production.

Data Analytics: Omniture & Microstrategy

• Develop and manage an online dashboard for retrieving (bi-weekly) business-critical

analytics data for marketing and executives.

• Optimizing the website for key performance metrics for all marketing placements using

Omniture.

• Tracking DAUs for all pogo games, on a weekly basis

TiVo Inc. – Alivso, CA

Web Marketing Manager 12/07 – 8/09

• Responsible for managing and driving web content for tivo.com to inform users on

different TiVo products, features available on DVR and remote, accessories, partner

features and product availability on TiVo and where consumers can buy the product.

(Used waterfall methodologies).

• Project managed the creation of TiVo’s product collateral and content for www.tivo.com

(from concept to production), product marketing, partner and channel marketing.

• Responsible for successfully managing various strategic initiatives including tier-1

contracts, partner promotions, and collateral for major product launches (TiVo HD, Excel).

• Managing the process of linking TiVo’s partnering trends to partner marketing and

advertising/promotional strategies.

• Worked closely and project managed graphic designers and vendors to ensure high

quality collateral production, as well as directly contributing to the scripting/messaging of

the content.

• Reviewed weekly data received from Internal DB in trends for TiVo accessories,

Rhapsody, TiVo Desktop Downloads, Photobucket, and Amazon unbox.

Contact this candidate