Quality Assurance Technician
Resume:
K AJ
Kristen Alexis Johnson
Email: **********@*****.***
Phone: 708-***-****
SU M MARY
Senior Research Study Programs Coordinator with over three years experience in the
Pharmaceutical Industry working with Clinical Trials studies for cancer patients. Possess
specific knowledge in the areas of Isolation of Mononuclear Cells, DNA/RNA extraction from
tissue and whole blood specimen. Have held the most senior role in a clinical trials group within
the laboratory with increasing levels of responsibility within the group including training of the
Quality Assurance Manager, CRA's, research doctors, and colleagues within the group. I have
also held the responsibility of making different chemical cocktails and inventory for the different
supplies the lab needed to process specimen. Excel at interpersonal communication, which
creates the ability to build and sustain workable relationships both internally (doctors,
CRA/CRC's, researchers, and other lab personnel) and externally (Sponsors/Monitors from
pharmaceutical companies, researchers, and core labs). Outstanding motivational capability that
serves as an inspiration to both peers and sponsors.
P ROFESSIONAL EXPER I E NCE
CSL Behring
Quality Assurance Specialist I
2013-2013
At CSL Behring, I worked in QAO as a Quality Assurance Specialist I. In this position, it was
part of my daily tasks to investigate deviations, check in a packaging line, verify the correct
batch of medication was being packaged, equipment, and supplies were being used during the
packaging process. I also had to be available for immediate investigations on the line, and
perform AQL’s (Acceptable Quality level) assessments.
Professional Pharmacy
Pharmacy Technician
2012-Present
At Professional Pharmacy, I work as a Certified Pharmacy Technician. I perform the tasks of
entering prescriptions into the computer system from medical offices, dispense medications that
fill the prescriptions, answer phone calls, complete forms for prior authorization, interface with
insurance companies for service reimbursement, package prescriptions that are due to be shipped
via UPS or to be sent through the daily delivery service, and to assure that the patients receive
counseling about their medication. In this role, I also receive inventory and disperse it to its
proper place in the pharmacy.
Caremark
Pharmacy Technician
2009-2009
At Caremark, I worked as a Pharmacy Technician in the Prescription Translation Department. I
performed the tasks of entering prescriptions into the computer system from medical offices for
the mail-order pharmacy plan. Some of the prescriptions entered into the computer system were
faxes, and some of the prescriptions required outbound calls to the various doctor offices for
approval for mail-order pharmacy delivery.
SXC HEALTH SOLUTIONS, INC. 2008-2009
Prior Authorization Specialist
At SXC Healthsolutions, Inc., I worked as a Prior Authorization Specialist in the Prior
Authorization Department. I performed the tasks of working with different medical personnel to
initiate and correct prior authorization request for Medicaid members’ prescription medication
needs. This is a position that requires high attention to detail and the capability to multi-task.
While on the phone with a caller, I had fill out the appropriate paperwork and also navigate
through several screens to come to a resolution for the caller. Most of the computer related work
was completed through the RxClaims and RxAuth systems.
ADVOCATE CHRIST MEDICAL CENTER, 2008-2009
VOLUNTEER SERVICES
Information Desk Coordinator (Volunteer)
At Advocate Christ Medical Center I volunteered at the Information Desk as a Coordinator. I
performed the tasks of answering incoming calls to the Medical Center, and transferring them to
the appropriate personnel or patient room. I also performed the tasks of issuing visitor passes,
directing people to the appropriate office and/or clinic, and transporting patients to their
designation.
NORTHWESTERN UNIVERSITY, 2004-2007
PATHOLOGY CORE FACILITY
2005-2007 Research Study Programs Coordinator Sr., Northwestern University
At Northwestern University I was a Research Study Programs Coordinator Sr.. I performed the
daily tasks of coordinating Clinical Trials for Cancer patients with Clinical Research Associates.
This included filling out the appropriate paperwork that is to accompany the samples to their
destination. I also trained other personnel in the different areas of Clinical Trials (including
CRA/CRC's, Quality Assurance Manager, Research Doctors, and other lab personnel). The
training that I conducted included filling out paperwork properly (Requisitions, Material
Submission Forms, etc), making kits for various protocols (appropriate vials for each time point),
processing of samples, shipment of samples (ambient/frozen), and educated Clinical Research
Associates about the specific study that he/she was coordinating. I also answered queries
pertaining to different protocols from either the CRA/CRC, pharmaceutical company, or core
laboratory. As a Sr. Programs Coordinator, I processed various samples that were sent to various
pharmaceutical companies and different core laboratories for analysis. The processes performed
varies from the Isolation of Mononuclear Cells from whole blood samples to separating Plasma
and Serum from whole blood to making smears from whole blood or bone marrow. I also helped
CRA/CRC's prepare for audits with the Pharmaceutical company's sponsor and/or monitor.
2004-2005 Research Technician, Northwestern University
At Northwestern University I was a Research Technician in the Pathology Core Facility of the
Robert H. Lurie Cancer Center. As a technician, I performed the daily maintenance of the H & E
stainer machine. I have completed DNA extractions from whole blood and tissue samples. I have
also completed the extraction of RNA from whole blood. I have worked with the procurement
group of the facility processing fresh blood samples from the clinical services provided in
Northwestern Hospital.
WALGREENS, 2003-2005
Certified Pharmacy Technician, Walgreen’s Drug Company
At Walgreen’s I worked in the pharmacy as a Certified Pharmacy Technician. Primary
responsibilities for this position are the entry of prescriptions into the Walgreen computer
database, to dispense medications that fill the prescriptions, interface with insurance companies
for service reimbursement and to assure that the patients receive counseling about their
medication.
AVENTIS BEHRING, 2000-2003
Data Entry, Aventis Behring Pharmaceutical (Summer Intern Position)
At Aventis Behring I entered data into the SAP R/3 System for the Maintenance Department and
interface with vendors. The data entry was for costing, preventive maintenance records, and
inventory management. My duty was to make sure that parts inventory was current, accurate and
available in order to ensure that the facility’s equipment would be up and running to keep the
production line processing materials. This company is a major manufacturer of critical care
Biopharmaceutical Products. The records for such a company must be accurate and readily
available for the FDA and other regulatory agencies that monitor the activities in this type of
industry.
WALGREENS, 1999-2001
Pharmacy Technician, Walgreen’s Drug Company
At Walgreens, I worked in the pharmacy as a Pharmacy Technician. Primary responsibilities were to enter prescriptions
into the computer, to fill the prescription, call insurance companies and make sure that the patients receive counseling
about their medication.
WOODSIDE MANOR, 1998-1998
Secretary, Woodside Manor Nursing Home (Part-time Position while in High School)
At Woodside Manor I was an evening secretary. My duties their included handling the patients money, transferring
calls to nurses, answers questions for patients families, and monitoring patients.
E D UCAT IO N
2009-Current M.S. Mental Health Counseling, Capella University
2003-2004 B.A. Psychology, University of Illinois at Chicago
2001-2003 Biology/Pre-Med, University of Illinois at Chicago
1999-2001 Biology/Pre-Med, South Suburban College
1998-1999 Biology/Pre-Med Major, University of Illinois
1994-1998 High School Diploma, Crete-Monee High School
A DD I T IO NAL E DUCAT IO N
I had intensive training in the following areas: IATA (shipping specimen), Blood borne Pathogens, GCP, GMP, CITI:
Human Subject Protection, Roles of the IRB, Informed Consent Form, HIPAA, SOP's, preparation for audits and/or
inspections, and data management.
CO MP U TER SK I L LS
• I have knowledge in completing jobs on the Internet, Microsoft Excel, Works, Word, Outlook, and SAP. I also
worked with Freezerworks, which is a computer data entry program created by the Pathology Core Facility at
Northwestern University. I have knowledge in the NOTIS program, which contains information pertaining to various
protocols, HIPPA consent forms, study manuals, study parameters, and patient information. I received on the job
training in the SAP R/3 System, while working as a Data Entry Analyst. I also received on the job training in the
Rxclaims and Rxauth Systems.
• I have experience in typing from a specific keyboarding class, which enabled me to type 45 wpm.
L ICE NSES & CERT I F ICATES
• Pharmacy Technician License
• Received the pharmacy license in 1998. The technician license must be renewed annually to keep records up to date.
My license has been renewed yearly after undergoing a test to ensure safety measures for a medical atmosphere.
• In March of 2001 I took the test for Certification with the Pharmacy Board. The license that I received has to be
renewed every two years; I also have to keep all my information up to date by completing 20 hours of work relating to
the pharmacy education within a two-year period.
• In March of 2007 I took an intensive six week training course to become a Clinical Research Coordinator/Clinical
Research Associate. I received a Certificate of Completion for the course. I received an A in the course.
PROFESSIONAL RE FE RENCES
Gloria Fletcher, Quality Assurance Sr. Records Specialist, Fresenius-Kabi
Adekunle Raji, Laboratory Manager, Northwestern University
Patrice Nixon, Northwestern University
Hollye Fletcher, Northwestern University
Ganiat Mumuney, Northwestern University
Lucius Robinson III, Northwestern University
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