Customer Service Medical
Resume:
Wendell Flippo
[pic]
*** **** ****** ? Sparks, Nevada 89431 ? ***********@*******.***
Objective [pic]
Medical Record professional seeking an office position utilizing 13 years
progressive
Clerical skills in a medical center
Summary [pic]
Professional appearance, attire, and Maintained medical charts and documents
great English communication skills in a alpha and numeric filing system
Proficient in medical office computer with 100% accuracy
programs Strong interaction with physicians
Experienced in highly confidential pulling medical charts for timely
patient release of information laws signatures
governed by HIPPA Skilled in medical terminology
Completion of many classes taken and Experienced in front desk area
high scores achieved in rules and interacting with patients, physicians,
regulations governing the operations of and various hospital personnel
the medical industry Accurate typing speed of 45 WPM
Work History [pic]
03/08/1999 to present Medical Record Processor Saint Mary's Regional Medical
Center Reno, NV
Skills varied as days varied; Primary front desk receptionist, greeting incoming
patients, answering busy phones on a daily basis and taking accurate messages
from physicians, patients, coroner's office, and other healthcare facilities
(including foreign countries calling for records)
Maintained filing log and filed patient charts using numeric and computer system
with 100% accuracy
Operated fax and copy machines accurately in a fast paced hospital medical
record setting
Data entry of patient charts into computer system with 100% accuracy
Created new processes to make work flow more efficiently
06/05/1995 to 03/08/1999 Reservation/Sales Agent America West Airlines 1055
Wells Avenue Sparks, NV
Utilizing the Shares work system, generated E Tickets for airline passengers on
a daily basis
Advertised airline fares and sales to passengers, and maintained high volume of
customer service
Many airline regulation classes completed and achieved with high scores
Education [pic]
Chemeketa Community College Salem, OR
Achieved a Certificate of Completion in Office Skills upon completion
America West Airlines Sparks, NV
Achieved a diploma from the America West Airline School with high honors upon
completion
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