Customer Service Quality Assurance
Resume:
Vincent D. Kelley
Meridianville AL, 35759
**********@*****.***
CAREER OBJECTIVE
To secure a supervisory position in the manufacturing industry with a fast paced company that will challenge and reward for innovation and creative thinking as well as appreciate proven supervisory, professional, and administrative skills.
EDUCATION
1982-1983 J.F. Drake Technical College
2004 PSDP (G. P.’s Production Supervisor Development Program)
HIGHLIGHTS OF QUALIFICATIONS
• Manufacturing experience – 20+ years
• Quality assurance, customer service, OSHA compliance
• Computer Literate – Word, Excel, email, Internet
• Strong written and verbal communication, organizational and analytical skills
• Excellent attention to detail for researching and reporting
• Stress resilient and capable of working under deadline pressures
PROFESSIONAL EXPERIENCE
Rock Tenn – Converting Supervisor Mar 05, 2012 to present
• Responsible for the finishing department assuring quality product is going to the customer;
• Manage the scheduling of work assignments;
• Administer disciplinary actions pursuant to company policy and union contract;
• Partner with managers, employees, and union in a multi-plant environment to promote positive employee relations;
Rock Tenn – Corrugator Supervisor April 09, 2011 – Mar 05, 2012
• Provide leadership in the achievement of improved performance in the areas of safety, environmental compliance, customer satisfaction organizational effectiveness, cost management and asset utilization of corrugator and in stock preparation.
• Drive process and equipment modifications that result in improved product quality, reduced variation and a reduction in customer complaints.
• Provide direction, support, and develop personnel to support implementation of process improvement.
• Provide direction and support in all aspects of corrugated process.
• Facilitate the development of asset utilization and capital improvement strategy.
• Drive year-over-year improvement in productivity and net profit.
TruGreen Lawn Specialist Jan-July 2010
Provide basic lawn care services, including lawn, tree and shrub
Georgia-Pacific – Corrugator Supervisor 2005 - 2009
• Provide leadership in the achievement of improved performance in the areas of safety, environmental compliance, customer satisfaction organizational effectiveness, cost management and asset utilization of corrugator and in stock preparation.
• Drive process and equipment modifications that result in improved product quality, reduced variation and a reduction in customer complaints.
• Provide direction, support, and develop personnel to support implementation of process improvement.
• Provide direction and support in all aspects of corrugated process.
• Facilitate the development of asset utilization and capital improvement strategy.
• Drive year-over-year improvement in productivity and net profit.
Georgia-Pacific - Converting Supervisor 2003 - 2005
• Responsible for the finishing department assuring quality product is going to the customer;
• Manage the scheduling of work assignments;
• Administer disciplinary actions pursuant to company policy and union contract;
• Partner with managers, employees, and union in a multi-plant environment to promote positive employee relations;
Georgia-Pacific – Production Experience 1983 - 2003
• SINGLE-FACER OPERATOR 1990-2003
Combining different grades and different combinations of linerboard along with the proper amount of starch and heat.
• BALER/HOGGER OPERATOR 1988-1990
Disposed of all waste or scrap materials.
• STACKER OPERATOR 1985-1988
Performed quality checks of all board produced ensuring the grade of the board, length, width and the test all meet customer specs.
• TRANSFER CAR OPERATOR 1984-1985
Relaying the corrugated sheets from the sheets being processed to the machine where will be converted into a box.
• STRAPPING LINE OPERATOR 1983-1984
Inspection, unitizing, and prepping units for shipping.
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