Management Sales

DINESH GOPALAN PAGE TWO

DINESH GOPALAN

**** *** ****** **** #*** Carrollton, TX 75007 315-***-**** *******.******@*****.***

NETWORK ENGINEER

Customer-focused Information Technology Specialist with solid technology experience and a superb

understanding of LAN/WAN network protocols and technologies. Identifies processes for continuous

improvement and implementation of effective solutions. Resolves complex technical issues, while communicating

solutions throughout the organization. Outstanding knowledge of wired and wireless networking, TCP/IP

concepts, and network configuration.

A REAS OF ST RENGT H

Network Engineering System Configuration Issue Resolution

Sales/Pre-Sales support Hardware/Software Upgrades Product Analysis

Firewall & Router Network Security Technical Presentations

Management Technical Support

Requirements Gathering User Training

T ECHNI CAL S KILLS

Hardware: Cisco Routers (c1700, c2600, c2691, c3600, c3700, c7200), Switches, Hubs, Firewalls (ASA 8.42)

Networking: LAN, WAN, WLAN, RIP, EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, DNS, FTP, HTTP, VPN, GRE, IPsec,

ACL’s, STP, RSTP, VTP, SNMP, SMTP, VOIP, SIP, MPLS, Frame Relay, ATM, 802.1a/b/g/n, 802.1x, Cisco SDM

Networking Services: Netcat, Socat, Cryptcat, Ettercap, Nmap, Zenmap, Wireshark, Snort

Forensics: Metasploit Framework, Maltego

SQL Injection Tools: sqlmap

OS Platforms: Linux(CentOS, Red Hat, Ubuntu), Windows (all flavors), Cisco, Solaris

Programming: Python, Java

Databases: MySQL, MS SQL, MS Access

E DUCATION

Master of Science, Telecommunication & Computer Network Management (2010)

Syracuse University Syracuse, NY

Bachelor of Engineering, Electronics Engineering (2008)

University of Mumbai Mumbai, India

Certifications

CCNA Certified, Network Administration, Received from Cisco, 2012

E XPERIE NCE

LoudCloud Systems, Inc., Dallas, TX (2010 – Present)

IT Network/Systems Analyst

Direct technology initiatives for a new startup company, providing development of technology for Next

Generation Learning Management Systems and Instructional Improvements. Provide proof of concept for

corporate network design, configuration and scalability testing for providing service to over 150,000 users.

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Analyze and resolve a variety of complex network issues and recommend and implement solutions. Communicate

with customers to gather requirements to create a K-12 education product. Provide on-site software training for

clients. Perform all aspects of project management, from conception through completion and user acceptance.

Deployed and tested network project for the implementation and configuration of security policy.

Performed network traffic shaping and policing.

Configured local and server-based AAA authentication.

Resolved complex business issues by identifying and evaluating technology solutions.

Implemented Context-Based Access Control (CBAC) on routers.

Spearheaded corporate LAN design, configuration and scalability testing.

Spearheaded the development of interactive calendars through the use of Java, providing support of

business processes and practices.

Created $140,000 in new revenue by assisting in development and providing sales of K-12 product.

Streamlined filing, protection, and retrieval of records by administering new records/leads-management

program, SalesForce.

Syracuse University, Syracuse, NY, USA (2009 – 2010)

Network System Analyst: PHPlist Server Setup & Configuration for Start-Up Business

Performed migration of existing Database System.

Developed and automated system to perform queries on data tables.

Responsible for design, configuration of high availability datacenter in a simulated environment, to be used

as POC for future infrastructure rollout.

Developed a Customer Resource Management interface for efficient interaction with customers

Integrated PHPlist to develop a mailing list for all users on the system.

Syracuse University, Syracuse, NY, USA (2008 – 2009)

Research Associate

Developed a comparative Meta-Analytical model for evaluating and facilitating accessible cyber

infrastructure enabled virtual organizations.

Developed methods to encompass networks of social and behavioral scientists; corporate teams,

transnational civil society organizations, and disability advocates.

Spearheaded development, maintenance, management of content management site.

Arranged schedules for virtual participation at the Giganet Third Annual Symposium.

Collaborated with virtual participants on collecting presentation slides and provided training to use

web conferencing media and tools.

Supervised management of participant slides, presentation time and content management.

Arranged virtual meetings and testing schedules.

Reliance InfoComm, Mumbai, Maharashtra, India (2006 – 2007)

Network Analyst

Created and delivered new study-related program to resolve work issues and procedures, including organization

change, communications, information flow, integrated production methods, inventory control, and cost analysis.

Reviewed existing forms and reports and communicated with managers and users on format, distribution, and

purpose for the identification of issues and implementation of improvements. Assisted management in managing

multiple projects. Interviewed staff and provided on-site observations for unit functions, work performed,

methods, and equipment.

Handled issue resolution with implementation of router redistribution.

Analyzed business needs and prepared recommendations for the implementation of new systems.

Played active role in the project lifecycle by ensuring all client needs and action plans were met.

Created training manuals for staff on use of new systems, protocols, procedures.

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A.R. Wonder Technologies Pvt. Ltd. Goregaon, Mumbai, India (2004 – 2006)

Technical Analyst

Troubleshoot and resolved any connectivity issues.

Supported internal users on Ubuntu Linux platforms.

Replaced/installed monitors, workstations, laptops, hard drives, memory and NIC cards.

Updated/installed McAfee antivirus, MS Visio, MS Project and MS Office.

Presented project management team with proper data of equipment and provided onsite support to users.

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