Administrative Assistant Quality Assurance

Albar Resume

Leda R. Albar

P O Box *** San Carlos, CA 94070 Cell: 650-***-**** Email:

****.********@*****.***

Executive/Administrative Assistant

Ten+ years of experience providing top-notch support to VPs, directors and

managers

. Administrative: Adeptly handle administrative matters including

screening calls, managing calendars, and planning meetings, making

travel arrangements, composing documents and organizing offices for

efficiency.

. Communications: Interact professionally with all levels of staff and

maintain the highest level of confidentiality; known for tact and

diplomacy in handling sensitive issues.

. Computers: Experienced user of Microsoft Office; quickly learn and

master new technology.

COMPUTER SKILLS

. Microsoft Programs: Word, Excel, PowerPoint, Publisher

. Accounting: QuickBooks

. Operating Systems: Windows XP, Windows 8

EXPERIENCE

Department of Homeland Security - San Jose, California

U.S. Immigration and Naturalization Service

Program Analyst, 1-2001 to 6-2011, Work Schedule: 40 hours/week

Responsible for quality assurance review of approved and disapproved cases

to insure compliance with quality assurance guidelines. Prepared monthly

and quarterly reports for the Director, Assistant Director, and Western

Region and Headquarters Management. Answer telephones and promptly and

courteously assist clients and employees throughout the organization.

Maintain calendars, coordinating extensive appointments, meetings and

domestic/international travel.

. Quality Control: Overhauled recordkeeping system from manual to

computer-based, creating a user-friendly and systematic information

management system and reducing data-retrieval time.

. Travel Management: Coordinated travel arrangements with Regional and

Headquarters personnel responsible for approval and funding. Prepared

funding requests and expense reports.

. Officer Relationship Management: Generated reports that assisted upper

management with officer decision making and were distributed officers

and management.

U.S. Immigration and Naturalization Service - Los Angeles, California

Administrative Assistant 1-2000 to 12-2000, Work Schedule: 40 hours/week

. Management Focus: Learned organizational processes, policies and

procedures with minimal orientation. Quickly familiarized myself with

the various INS offices reporting to the Los Angeles District.

Successfully completed required reviews monthly of outlaying offices of

Laguna Niguel, San Bernardino, Santa Ana, and East Los Angeles.

. Service Focus: Adapted to diverse work styles and consistently provided

friendly, personable service.

. Travel Focus: Traveled weekly to each different sub-offices to perform

required quality reviews.

. Excellent Performance: Awarded a Cash Award for excellent performance.

U.S. Immigration and Naturalization Service - Miami, Florida

Executive/Administrative Assistant, 3-1994 to 12-1999, Work Schedule: 40

hours/week

. Management Focus: Learned organizational processes, policies and

procedures with minimal ramp-up time. Successfully completed

administrative assignments for the Investigations Branch. Quickly

familiarized myself with the Annual Budget and Expenses of the

Investigations Branch.

. Service Focus: Adapted to diverse work styles and consistently provided

friendly, personable service.

. Excellent Performance: Awarded a Cash Award for introducing a computer-

based system for tracking investigator travel.

U. S. Immigration and Naturalization Service - Bangkok, Thailand

Executive/Administrative Assistant, 2-1991 to 2-1994, Work Schedule: 40

hours/week

Provided administrative support to the District Director and Deputy

District Director. Answer telephones and courteously assist clients and

employees throughout the American Embassy. Maintains calendars,

coordinating appointments, meetings and domestic and international travel.

Maintains excellent relationship with all Federal Agencies at the Embassy.

Member of the Housing Board responsible for assigning housing to arriving

agency personnel.

EDUCATION

Lacson College

Bachelors degree in Business Administration

Completed 4 years college. Focused on business and computer related

subjects

Washington, D.C.

Administrative Officer Training 1991; Inspect Training 2002

Glynco, Georgia

Quality Assurance Training 1999; Immigration Overview 1999

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