Sr. Quality Analyst

Email Id: *****.**@*****.***

Phone No: 331-***-****

Professional Summary

Around Six years of diversified experience in IT as Quality Assurance

Analyst with extensive experience in performing Manual and Automated

Testing of Java Web based applications, Client/Server applications using

structured Methodologies. Excellent professional ability to independently

and as a team member to perform Manual, Functional testing using Test

automation tools like Quick Test Professional (QTP), HP Mercury Quality

Center, Test director, Rational Team Concert (RTC) and Rational Quality

Manager (RQM).

.Expertise

> Extensive experience in Testing stand-alone, Web based applications,

Client/Server and Web based Applications using Automation and Manual

testing techniques.

> Involved in entire Software Development Life Cycle (SDLC) -

Requirement Design and Analysis, Development, Testing, Deployment and

Support phase and also in QA Life cycle which includes Designing,

Developing and Execution of the entire QA Process.

> Extensive experience in Manual Testing (Black Box Testing), Functional

Testing, System Testing, Integration Testing, Smoke Testing,

Regression testing, GUI testing, backend testing, and browser

compatibility testing in different stages of Software Development Life

Cycle (SDLC).

> Extensively worked with Mercury tools: Quick Test Professional, Test

Director in testing client-server, web-based and database

applications.

> Extensive knowledge in Analysis of Bug Reporting and Bug Tracking

using the Test management tool like Zephyr tool, HP Quality Center

9.0/9.2,Test Director 7.0/8.0 and Test Tracking Tool (TTT), Rational

Quality Manager (RQM)

> Experience in testing web based applications developed in Java, J2EE

and .Net Technologies.

> Experience in working on UNIX and Window Environments.

> Experience in V-model, Waterfall Model and Agile and Sprint software

development methodologies and techniques.

> Expertise in understanding Business process, writing Test Plans, Test

Strategies, Test cases.

> Experience in Database Testing and Back-end testing using SQL Queries

on SQL, Oracle, and DB2 client.

> Visual Source Safe and SharePoint maintenance of Quality Documents.

> Ability to interact with Business Analysts, Developers and product

analysts regarding testing status and defect tracking and Liaised with

Business and Functional owner during risk engineering and high level

scenarios to derive and execute action plans, meeting deadlines and

standards.

> Experience in Testing Web Services using SOAP UI tool. Created SOAP

test suite and test cases.

> Experience in creating, modifying and enhancing both Manual Test

Scripts and Test Scripts created by Test automation tools like Quick

Test Pro (QTP).

> Tested applications belonging to different domains i.e. financial

services, Banking, Multimedia applications and Health Care.

> Ability to handle tasks and work independently as well as in team.

> Good team player with excellent written and verbal communication and

interpersonal skills.

Education

Bachelor of Electrical Engineering, India.

Experience and Skills

Languages C, C++, HTML, SQL, XML, VB Script

Testing Tools Mercury- Quick Test Professional (QTP), Mercury

Quality Center, Win Runner, Zephyr Desktop tool,

SOAP, Test Director, Rational Team Concert (RTC),

TTT (Test Tracking Tool), Rational Quality Manager

(RQM)

Project Methodologies Agile, Scrum, Waterfall and V- model

Operating Systems Windows NT, Windows 95/ 98, Windows 2000, LINUX,

MS DOS, and UNIX, MAC

Databases DB2,Oracle 10g, Oracle 8i/9i, MS SQL, MySQL and

DB2 client

Change Management Visual Source Safe (VSS), Clear Quest

Tools

Professional Experience

Client: MA Health Exchange (CGI), Quincy, MA

June'2013- Till date

Role: Sr. QA Analyst

Description of the Project:

Responsibilities:

> Analyzed the Business Requirements document and Functional Design

Document (FDD) with the Business and Development teams to understand

the architecture and functionality of the application.

> Responsible for creating the Master Test Plan and Test Strategy

documents for the project.

> Executing of Manual Scripts, Defect Logging and Bug Tracking through

an interface with Rational Quality Manager (RQM)

> Involved in different phases of testing of application i.e. End to

End Testing (E2E), System Integration Testing (SIT), Release

Integration Testing (RIT) and User Release Testing (URT) and assisted

the end users in performing User Acceptance Test of the application.

> Validated whether user interface is functional: buttons working, page

flows correct, data viewable.

> Proficient in use of on the screen reader software like JAWS (Job

Access with Speech) for 508 Accessibility Compliance Testing on

Microsoft Windows, Web Accessibility Toolbar (WAT), Web

Accessibility Checker (WAC) and Total Validator tool for testing Web

browser Internet and Intranet Applications for 508 Standards.

> Performed Functional, Regression, Integration, Smoke testing, Adhoc

testing, Black box testing, and Usability testing, Positive and

Negative testing of different modules of NY-HX application.

> Performed Cross browser testing to verify if the application provides

accurate information in different browsers (IE 9.0/8.0/7.0), Mozilla

firefox (12.0/13.0), Chrome using Spoon.net for different versions of

the browser and Safari browser with Mac Operating Systems.

> Wrote SQL Queries to extract Data from the Tables using IBM Data

Studio and to verify the Output Data of the reports.

> Reported the bugs, Updates on Resolved bugs and email notifications to

the developers using JIRA

Client: NY Health Exchange (CSC), Albany, NY

Jan'2013 - May'2013

New York State Health Benefit Exchange (NY-HX) is to have an organized

marketplace which will aid consumers and small businesses in purchasing

health insurance and applying for insurance affordability programs and/or

other public benefits (Medicaid, CHIP, other locally offered health

programs) where appropriate. New York State seeks to assist consumers in

making informed healthcare coverage choices by providing information that

will allow users to understand their eligibility and enrollment options.

The NY-HX system will include options for easy comparison of available

individual and small group QHP plans based on price, benefits, services,

and quality.

Role: Test Analyst

Description of the Project:

Responsibilities:

> Analyzed the Business Requirements document and Functional Design

Document (FDD) with the Business and Development teams to understand

the architecture and functionality of the application.

> Interacted with the Business Analysts and key stake holders and

clarified the requirements that were inconsistent and ambigious.

> Extensively involved in Software Development Life Cycle (SDLC) using

Agile/Scrum Methodology and involved in SCRUM meetings.

> Responsible for creating the Master Test Plan and Test Strategy

documents for the project.

> Executing of Manual Scripts, Defect Logging and Bug Tracking through

an interface with Rational Quality Manager (RQM) and Rational Team

Concert (RTC).

> Linked the Test Cases and Defects in Rational Quality Manager (RQM).

> Involved in different phases of testing of application i.e. End to

End Testing (E2E), System Integration Testing (SIT), Release

Integration Testing (RIT) and User Release Testing (URT) and assisted

the end users in performing User Acceptance Test of the application.

> Validated whether user interface is functional: buttons working, page

flows correct, data viewable.

> Proficient in use of on the screen reader software like JAWS (Job

Access with Speech) for 508 Accessibility Compliance Testing on

Microsoft Windows, Web Accessibility Toolbar (WAT), Web

Accessibility Checker (WAC), Hi Software Compliance Sheriff and Total

Validator tool for testing Web browser Internet and Intranet

Applications for 508 Standards.

> Performed Functional, Regression, Integration, Smoke testing, Adhoc

testing, Black box testing, and Usability testing, Positive and

Negative testing of different modules of NY-HX application.

> Performed Cross browser testing to verify if the application provides

accurate information in different browsers (IE 9.0/8.0/7.0), Mozilla

firefox (12.0/13.0), Chrome using Spoon.net for different versions of

the browser and Safari browser with Mac Operating Systems.

> Wrote SQL Queries to extract Data from the Tables using IBM Data

Studio and to verify the Output Data of the reports.

> Used Share point for Maintenance of Quality of Documents i.e. Test

Strategy and Master Test Plan documents.

> Used UI Checkpoints in Rational Functional Tester (RFT) to check text

boxes, buttons, radio buttons, checkboxes, lists, combo boxes, and

hypertext links for verifying UI properties and values using Rational

Functional Tester.

> Responsible for preparing the weekly status report for the upper

management.

> Submitted weekly status report showing the percentage of applications

tested and detailed reports of the bugs, pass- fail report.

Client: IBM Ltd, India

Feb' 2012 - Dec' 2012

Role: Software Test Engineer

Description of the Project:

Deal Flow Registration: IBM desires to create new Deal Registration

application that will support a single worldwide cross brand process for

the registration of the Business Partner Opportunities against

incentives and where appropriate payment of appropriate consideration.

It specially focuses on creating a front end Web Portal for Business

Partners that will replace the excel based data entry process and

interface into the existing North America Deal Registration applications

that are built on Lotus Notes infrastructure.

Responsibilities:

> Analyzed the Business Requirements document with the Business and

Development teams to understand the architecture and functionality of

the application.

> Involved in Preparation of Test Strategy document that defines the

Test environment, phases of testing, entrance and exit criteria in to

different phases of testing and resources required conducting the

effort.

> Involved in developments of Test plans, test schedules, test cases

based on High level and detailed designs.

> Developed Test Conditions/Scenarios from the Requirements and detailed

Test Cases that would completely test the Quality and Reliability of

all the Releases for Odyssey Project.

> Performed Manual Testing of different Modules of the application by

executing the Test cases.

> Extensively involved in Software Development Life Cycle (SDLC) using

Agile/Scrum Methodology and involved in SPRINT planning meetings.

> Performed validation of the Test Cases to ensure that all the

requirements were being satisfactorily met.

> Reported the bugs, Updates on Resolved bugs and email notifications to

the developers using the Rational Team Concert (RTC)

> Documented Test Cases, Test Plans, test Strategy documents in the Test

Tracking Tool (TTT)

> Involved in different phases of testing of application i.e. End to

End Testing (E2E), System Integration Testing (SIT), System

Verification Testing (SVT) and assisted the end users in performing

User Acceptance Test of the application.

> Performed the Regression testing after each build Release.

> Actively attended the meetings with the Business and development teams

to evaluate the progress and performance of the applications.

> Used Rational Policy Tester (RPT) for testing v17 standards for

accessibility testing.

> Experience in leading the QA Discussion call, QA Defect Call and

Status call and interacted with Developers to ensure high quality of

the applications under test.

> Meetings with the QA team to track overall status and formulated

any recommendations.

Environment: Rational Team Concert (RTC), Rational Quality Manager

(RQM), DB2 client, TTT (Test Tracking tool), Firebug

Client: Parago

July' 2011 - Dec'2011

Role: Sr. Quality Analyst

Description of the Project:

Wall Greens customer care project that deals with the Rebate Process.

User can create the tracking numbers with the new submissions in the

online application. They can track their application using track

website. It is having many features like Chat directly with agents, Pre-

submit you Rebate, Track your Rebate, Contact Us, Rebate Center FAQ's

and worked on customer care websites testing.

> Responsible to understand the company's Business Process and gather

the Test Requirements with the process owners.

> Interacting with development team, functional and business analysts to

develop Test Scenarios at different levels of implementation.

> Managed Test Case Development and Execution using HP Mercury Quality

Center.

> Tested and documented interactive and classical reports like Customer

orders, Material summary Report, Inventory analyses Report for

Reference Report.

> Tested the Web service using the SOAP UI tool where it is used to call

the web service. The input to the web service was XML and for various

test cases, the XML was updated with varying parameters. The output of

the web service was also an XML output and was compared to the

Expected Results.

> Developed the process of analyzing large amounts of expected results

versus actual results using Quality center and QTP.

> Defined UI checkpoints to check text boxes, buttons, radio buttons,

lists, combo boxes, hypertext links and images using Quick Test

Professional.

> Enhanced QTP scripts by creating parameters, output values,

checkpoints, regular expressions and data parameterization.

> Performed Regression Testing for each enhancement before moving into

Production system.

> Test Director was used to continuously spy and keep track of the

application by generating the reports and graph. Test director also

used to report new defects and track their progress.

> Executed Test Cases, recorded Test Results and maintained errors and

bug tracking using Test Director.

> Performed User Acceptance Test, ensuring that business processes are

correctly mapped to the system specifications.

Client: Gannett Media Technologies International, Phoenix, AZ

Oct' 2010 - May'2011

Role: Quality Analyst

Description of the Project:

Odyssey Reskin is a Web based application for Multimedia and other

websites. It provides a multimedia marketing system for database driven

advertising management which automates the process of advertising

publications and the content management solutions provide content

delivery and various managed solutions for the newspaper industry.

Responsibilities:

> Analyzed the Business Requirements document with the Business and

Development teams to understand the architecture and functionality of

the application.

> Performed Manual Testing of different Modules of the application by

executing the Test cases.

> Extensively involved in Software Development Life Cycle (SDLC) using

Agile/Scrum Methodology and involved in SPRINT planning meetings.

> Prepared the Test data in the form of Macros and executed the Test

Scripts for various systems involved in the project.

> Used HTTP Watch which is a traffic monitoring and debugging tool for

Internet Explorer which allows the user to view all HTTP headers,

cookies and additionally provides the user the ability to modify the

response content before the browser renders it.

> Documented the errors using the Basecamp and tracked them to

completion by communicating and coordinating with the Development as

well as Support Group.

> Performed validation of the Test Cases to ensure that all the

requirements were being satisfactorily met.

> Reported the bugs, Updates on Resolved bugs and email notifications to

the developers using the inbuilt Zephyr Desktop tool.

> Documented Test Cases, Test Plans, test Strategy documents in the

Share Point.

> Actively attended the meetings with the Testers and other groups to

evaluate the progress and performance of the applications.

Environment: Firebug tool, Web service, Basecamp, Zephyr desktop tool,

HTML,SOA, XML, Measure It tool, Java, Sharepoint

Proctor & Gamble, Austin, TX

Jan'2010- Sept'2010

Role: QA Analyst

Description of the project:

It is used to evaluate the usage of resources in the manufacturing

industries and the percentage of pollution generated. This application

guides and formally verifies if the industries are meeting the

environmental standards.

Responsibilities:

> Analyzed business requirements and site specifications, created

Detailed Test Scenarios, Test Cases and Test Plans using Standard

Templates.

> Quality Center 9.0 is being used to invoke the scripts and initially

performed the baseline testing and organized all the scripts

systematically and generated reports.

> Experience in Mapping Requirements to Test Cases in HP Mercury Quality

Center and the ability to come up with the ideas to enhance the

existing process.

> Created Detailed Test Execution Reports and Defect Tracking Reports

and provided it to the management. Linked the Test cases and Defects

in Quality center and generated Reports.

> Performed Smoke testing, End to end and User Acceptance testing and

monitored the applications behavior during different phases of the

testing.

> Created and Enhanced VB Scripts for Regression testing with

verification checkpoints available in QTP (Quick Test Professional).

Performed web testing using QTP for checking page contents, broken

links, web objects using the Check points in QTP.

> Wrote SQL queries to check proper Data population in application

tables.

> Developed SQL Queries to query the database to test the Back end

process of the application.

> Performed Manual and Automation tests to conduct Functional and

Regression tests of the application.

> Created GUI checkpoints to compare the behavior of GUI objects and to

check for broken web links in all the modules using QTP.

> Improved the flexibility of the functional tests by parameterizing the

entire test with different sets of data, by inserting the checkpoints

like XML checkpoint, Database checkpoints and by using watch list to

monitor the variables in the Test Script in Quick Test Professional.

> Conducted Project Status Meetings with Project Manager and QA Manager.

> Provided QA sign off for UAT and Production Environments.

Environment: Quick Test Professional 9.1, HP Quality Center 9.0, Windows

XP, MS Office, HTML, Visual source safe, SQL

CMC LTD, India

Aug'2008- Nov'2009

Client: Bombay Stock Exchange (BSE)

Role: QA Analyst

Description of the Project:

This application was used by Banks and Brokers for raising the capital

through public offerings -both Initial Public offer (IPO) and Further

Public Offering to aid Price and Demand Discovery. On the closure of

Book Building Period the book runners evaluate the bids on the basis of

the demands at various levels.

Responsibilities:

> Analyzed the Functional Requirement Specification (FRS) and System

Design Specification (SDS).

> Worked as Black box tester on the software modules, documented Test

cases and results in the standard templates of MS Word and MS Excel.

> Functionality testing of the website was done to check all the links

in the web pages, database connections, forms used in the web pages

for submitting or getting information from user.

> Performance testing of the application was done by generating limited

number of users and checks to the response time, behavior under

various workload patterns including normal load conditions, excessive

load conditions, and conditions in between.

> Back end testing was done using SQL queries to validate the source and

target data.

> Created manual test cases and executed manually for the Web portion of

this application.

> Involved in the creation and verification of GUI, Bitmap, Text, XML

and Database checkpoints, URL links and synchronization points of the

application.

> Was responsible for creating both Positive and Negative test cases to

test the accuracy the application.

> Used Test Director for defect tracking. Always met the deadline when

required to do the regression testing.

> Meetings with the QA team to track overall status and formulated any

recommendations.

> Communicated with Developers through all the phases of Testing to

prioritize bug resolution.

Environment: Quick Test Professional 9.1, Test Director 8.0, Windows

XP, Oracle 9i, MS-Office.

ASP.Net

CMC LTD, India

Sept'2007- Aug' 2008

Client: Bombay Stock Exchange (BSE)

Role: QA Analyst

Description of the Project:

The Computerized Operation Settlement System provides various types of

post trading information that are required for major functions of Stock

Exchange like Settlement, Margining and generating reports to Clearing

and Settlement Department.

Responsibilities:

> Analyzed the requirements and design documentation.

> Worked as Black box tester on the software modules, documented Test

cases and results in the standard templates of MS Word and MS Excel.

> Settlement Reports were tested manually where Reports are generated

while running the particular module using UNIX commands.

> Did perform the testing on UNIX to process the input files testing.

> Performed System and Regression Testing for new releases.

> Extensively used SQL Queries/Unix Commands for Data Verification and

Backend Testing.

> Work closely with Project Lead to ensure that the project goals are

met.

> Communicated with Developers through all phases of Testing to

prioritize bug resolution.

> Investigated Software Defects and interacted with Analysts to resolve

technical issues.

Environment: Test Director 8.0, Oracle, Windows 2000, UNIX, MS Office

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