Customer Service Sales Representative
Resume:
Randall T. Smith
***** ********* ***** ? Huntsville, AL 35803 ? ***********@*******.*** ?
Objective:
To obtain an electrical support position with a company that provides
opportunities for advancement based on strong technical and business
skills.
Skills:
Information Technology: Electronics:
Visual Basic Programming AC/DC Electronics
Windows 9x/ME/NT/2000/NT/XP/Vista) Construct integrated circuits
DOS Oscilloscopes, digital multimeters, wave
TCP/IP form generators
Ethernet Troubleshoot, diagnose and repair
PC & Network troubleshooting and electronics
repair Resistors
Assemble PC's to the component level Capacitors
Diodes
Install and configure software Dip Switches
LAN/WAN Transistors
IP Addressing Bread Boards
Subnet Masking Personal:
Microsoft Word, Excel, PowerPoint, Strong oral and written communication
Outlook skills
Business: Learns new technology and skills at an
Over six years of customer service accelerated rate
experience Strong work ethic
Knowledgeable in Accounting Dedicated and loyal employee
principles Team Player
Tax Accounting Motivated Self-Starter
Call Center experience
Education
2011 - 2013 ITT Technical Institute
Madison, AL
Pursuing an Associate of Science Degree in Computer and Electronics
Engineering Technology
Anticipated Graduation Date: July, 2013 - GPA 3.79
Work Experience
2012 - Present J. C. Cheek Contracting
Huntsville, AL
General Contractor
* Performed road work and general contracting activities.
* Successfully obtained CDL license and completed training for Class 1
operator within first 12 months
* Achieved proficiency with road marking compounds and handling of thermal
plastics, paints, epoxy and bituminous adhesives
2011 Southern Curb Appeal
Huntsville, AL
Landscaping Services (Co-Owner)
* Provided full service residential and commercial landscaping and ground
maintenance, plantings and comprehensive all season maintenance services.
2003 - 2010 Redstone Federal Credit Union
Huntsville, AL
Card Services Representative
. Efficiently managed high volume customer inquiries, complaints, and
service requests.
. Took initiative in handling complex credit issues of the clients and
focused on quick resolution.
. Often asked to handle the angry callers, to repair trust and locate
resources.
. Awarded for ability to handle increased call volumes and high customer
satisfaction
1999 - 2003 New Wave Communications Inc.
Huntsville, AL
Owner
. Operated cellular franchise for Sprint
1997 - 1999 Powertel, Inc.
Huntsville, AL
Sales Representative
. Won top salesman for Erickson products
. Employee of the month for top retail sales
1996 - 1997 Ingram Micro
Memphis, TN
Production Assembly
. Computer assembly and customization
. Computer reconfiguration
. Software configuration
1996 Intelligent Electronics
Memphis, TN
Production Assembly
. Computer assembly and disassembly
. Processing of returns
1995 SCI, Inc.
Huntsville, AL
Production Assembly (Part Time)
. Computer assembly from component level
. Software configuration
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