Management Project

chamanpreet (Preeti) dhir

**** ********* *****, *** ****, CA 95130 ( (301) 787- 3949 (

***********@*****.***

Objective: To obtain a challenging position to develop my program

management skills and contribute to the company's progress.

Summary Of Qualifications

Proven record of more than 5 years of project management, resource

management, and consulting experience working with PPM to prioritize core

operational processes, cost, and resources. Result oriented program manager

focused on using customer experience tools to build strategy and measure

program success. Extensive analytical background in budgeting experience -

prepared and managed $13M annual operating budget. Strong communication

skills, ability to build relationships, assess individual's skill sets, and

build a cohesive team. Demonstrated success in professional corporate

marketplace, managing and growing existing accounts. Skilled with upper

management functions and distinct capability to coordinate overall project

efforts. Created innovative solutions with solid leadership skills, build,

and led a team of 20 employees.

> Broad understanding of various quality management systems (six-sigma,

ISO, DMAIC) and change management.

> Experience with all phases of SDLC that includes analysis, design,

development, testing, and deployment.

> Ability to develop strategic decisions for the organization,

influencing others using data-driven approach.

> Ability to distill complex problems, propose, communicate, and drive

solutions.

> Proven ability of driving change and leading transformational projects

within a dynamic organization.

> Superior presentation and communication skills, ability to present

effectively to executive and board level.

> Substantial experience in business process, system re- engineering,

and related fields.

> Proven track record of delivering measurable benefits to an

organization, successfully executing to milestones and commitments.

> Prepared activity flow diagrams and work flow diagrams, considering

the scope of the project.

> Experience with Data Migration, Data Dictionary, and Data Analysis.

> Superior collaboration and communication skills: team building,

conflict resolution, stakeholder management, risk management, product

management, negotiation & decision making.

> Strategic and end-to-end process thinker, with proven experience in

leading transformational change programs.

> Customer centric orientation (outside-in perspective), technology

savvy, superior verbal and written communication skills, including

presentations and team leadership.

Methodologies SDLC, Agile, PPM.

Databases: MS Access 2000/2003/2007.

Web Technologies: MS FrontPage, HTML, XML, DHTML.

Operating Systems: MS-DOS, Windows 98/NT/2000/XP/Vista.

Software Tools: MS Office 2000/2003/2007, MS Project Professional

2000/2003, Adobe Reader, MS Visio.

Core Competencies

Program Management Skills: .Program Development .Project and Client

Management .Team Building and Leadership .Strategic Long Range Planning

.Operations Management .Training & Development .HR Functions .ADKAR .

ISO/TQM/SIX SIGMA .PPM

Professional Experience

Kett Engineering

Client - Audi of America, Program Manager, Performance Excellence, Herndon,

VA Oct 2011 - Present

Performance Excellence, a part of Audi Corporate Operations, is a holistic

approach to assessing and improving core operational processes within the

Audi Dealer Network. The intent of Performance Excellence is to drive

sustainable growth in the areas of market share, operational efficiency,

customer enthusiasm, and dealer loyalty.

.Work closely with internal business owners, regional staff members, and

sourcing vendors to ensure the successful execution of

the program initiative.

.Analyze, evaluate, and request the vendor services to be performed, attend

vendor selection presentations, and the bidding

process.

.Write statement of works, confirm proposal requirements, organize proposal

review meetings, and generate product specifications, and manage the final

proposals.

.Prepare reports to document analytical strategies and present result of

analysis to the concerned audiences.

.Support the program budgeting and invoicing process.

.Participate in the evaluation, assessment, and selection of Performance

Excellence staff and vendors.

.Manage toolbox contents and serve as an operational link between the

internal and external Business owners.

.Create quantitative and statistical business models by using MS Excel data

analysis program, solver function, statistical, and

financial functions.

.Support the deliverables and milestones associated with Performance

Excellence and track the progress against the Key

Performance Indicators (KPIs), aligning the deliverables (outputs) to the

program's "outcome".

.Provide program leadership, manage the Program Initiation Document and

develop project schedule, milestones, and budget.

.Coordinate management of program activities and tasks associated with the

related programs.

.Lead program review sessions in coordination with internal team members to

discuss cost, schedule, and technical developments.

.Track team's adherence to work plans, schedules, and performance

proactively identifying potential problems.

.For the program, oversee schedule management, risk/opportunity

identification and management, quality management, data

management, and ongoing program status reporting ensuring 100% customer

satisfaction.

.Manage program activity to the program plan, establishing metrics to

appropriately monitor and manage the program.

.Handled and monitored all program operations, potential setbacks, and

examined program deliverables.

.Conducted stakeholder and clients sessions and acted as a liaison to

evaluate client needs & effective resource management.

Department Manager, Westat, Rockville, MD

Aug 2006 - Sep 2011

Project Management

.Oversee two longitudinal projects directed towards strategic business and

other organizational objectives.

.Enhanced department's performance cutting down discrepancy rate from 13%

to 2%.

.Plan, manage, and supervise the data management operations for the

projects.

.Directed project management functions and supported in preparing project

charters/plans, identifying the major milestones.

.Created user accounts for clients, and supported existing users.

.Coordinated with team leaders to check the project status and deal with

issues regarding project completion.

.Synchronized training programs to equip new hires with advanced skills and

thereby enhancing productivity.

.Assisted PMO colleagues in the development and management of the project

delivery process.

.Present periodic dashboard reports on the current program, future

opportunities, and client issues.

.Produced project status updates, managed the team and resolved day-to-day

issues with emphasis on SDLC.

.Directed a team of 20 employees, designed their schedule, allotted weekly

tasks, and trained them for a new project.

.Assisted in the development of project performance reports and delivery

standards by conducting respondent satisfaction surveys.

.Initiated projects and managed performance of projects, while working to

ensure the success and acceptance of the program.

Editorial

.Successfully documented use of internal software's for the department.

.Independently scripted a complete department manual for the team

collateral, press releases, and training purposes.

Project Coordinator, Rekhi Consultants, Laurel, MD

Oct 2005 - Mar

2006

Product Management

.Prepared product strategy and funding requests, communicated, refined

requirements, and prioritized backlog.

.Planned and managed launch and rollout strategy of customer portal to

Sales Team presentations and customer communications.

.Organized annual review meeting and tradeshow for the organization.

.Conducted customer communications sessions, training courses, demo

stations, and customer surveys.

.Increased the company's growth by 20% by securing new partners, consulting

engagements, and by delivering new projects.

.Directed program and portfolio management activities within the division.

.Provided project turn-around expertise at the customer site with emphasis

on regaining customer confidence.

Analytics and Customer Experience

.Led analysis and assessment for Rekhi and Consultants to increase site

conversions.

.Increased leads and site optimizations by Adwords campaigns.

.Utilized Tealeaf Customer management solution to quantify impacts, measure

success, and monitor customer experience.

Account Assistant, Professional Services Group, Delhi, India

Sep 2004 - Jan 2005

Analytical and Financial Management

.Assisted in preparing operating budgets for 18 cost centers, 225

employees, and contractors.

.Integrated project-level forecasts to identify problems, recommend

corrective actions, and inform senior leaders.

.Consistently surpassed 130% of sales quotas.

.Verified the collection and transportation of money and made sure it's

accurate.

.Visited customer sites to evaluate and resolve issues, seeking service

alternatives where appropriate.

.Preserved good customer relationships to ensure the best quality of

service delivered.

.Maintained all customer contracts "in force" and extended/renewed in a

timely fashion as needed.

Education

PMI - PMP Certificate, Project Management Professional - In Progress

Masters in Business Administration - University of Maryland, Maryland

Bachelor of Arts (Economics) - University of Maryland, Baltimore County,

Baltimore, Maryland

Bachelor of Commerce (Honors in Business) - University of Delhi, Delhi,

India

Additional Experience / Service

Member- Project Management Institute, American Management Association, &

Society for Human Resource Management.

Intern- Collection Representative, Arrow Financials (A Sallie Mae Company),

Gaithersburg, MD Jun - Jul 2006

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