Manager Sales

Funda Dervisoglu

510-***-**** Sunnyvale, CA ***85 *********@*****.***

www.linkedin.com/in/fundad

SENIOR CUSTOMER PROGRAM MANAGER

Seasoned Customer Program Manager with diversified experience within high tech environments.

Manage large multinational Tier 1 customers also taking on critical projects while leveraging opportunity

to drive positive change. Build effective systems and processes to support and sustain positive results.

Reputation for being action oriented, cross-functional leadership driving timely decisions, learning agility

and being a team player. Distinguishing strengths include:

Customer Relationship Management

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Financial analysis of P&L and ROI metrics

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Re-engineering processes for effectiveness and efficiency

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Operations and cost management experience in high-volume processes and BOM environments

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Project management for large, critical IT projects

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MAJOR ACCOMPLISHMENTS

Strategic Portfolio Management – Managed governance and key stakeholder consensus for

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$25M IT project portfolio.

Customer relationship management – Increased market share at key account by 60%.

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Cross-functional leadership – Managed $150M product portfolio working cross-functionally with

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no inventory stock outs.

Strategic Selling Programs – Developed upsell strategy for global account base yielding in

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highest customer retention on sales team.

Sales Acquisition Strategies – Ranked in top 1% of all SMB sales reps selling Saas solution.

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PROFESSIONAL EXPERIENCE

NetApp, Inc., Sunnyvale, CA 2012-2013

PMO Manager, Customer Success Operations

Managed portfolio of critical IT projects and initiatives working with SVP sponsor, Financial Controller,

Corporate Accounting and various Business VP’s.

• Initiated financial metrics, including benefits and ROI metrics, which led to strategic project

management decisions within portfolio.

• Worked across boundaries leveraging cross-functional teams to drive collaborative project

delivery approach for large, complex corporate projects.

• Developed new templates and tools to aid project managers in delivery phase of projects.

• Established governance model and facilitated the Executive Decision Committee for

organizational initiatives.

Brocade Communications, Inc, San Jose, CA 2010-2012

Program Manager

Managed product portfolio supporting end customers working with Operations, NPI, Materials, Supply

Chain, Engineering and Product Management.

• Awarded #1 Program Manager.

• Led several cross-functional teams in support of product portfolio.

• Achieved major results within first 90 days while meeting all revenue opportunities including

upside deals while partnering with supplier.

• Transitioned products to low-cost manufacturing regions meeting organization’s cost down

targets.

• Managed ECO (engineering change orders) with engineering and compliance/safety

implementing all open ECO’s within established timeframes.

Funda Dervisoglu

510-***-**** Sunnyvale, CA 94085 *********@*****.***

Cisco Systems, Boxborough, MA 2008-2010

Acquisition Sales Representative, SMB

Developed global SMB territory for Saas product (WebEx), prospecting new customers and growing

existing client base selling into C-Level contacts.

• Initiated upsell program within client base that drove highest retention rate amongst all SMB

territories.

• Implemented new standard for customer relationship management resulting in 15% year over

year growth in sales.

Flextronics International, LTD., Nashua, NH 2007-2007

Business Development Manager

Developed Greenfield territory for Self-Service Automation market segment.

• Researched Self-Service Automation market targeting key customers.

• Identified key C-level contacts for strategic selling campaigns.

• Organized factory visits for key customer contacts as part of sales campaign.

Amphenol TCS (formerly Teradyne Connections Systems division), Nashua, NH 1997-2007

Global Account Manager, Nashua, NH 2002-2007

Managed Tier-1 strategic account responsible for all areas of the business, including revenue, profit, on-

time deliveries, quality and customer satisfaction.

• Reported global revenue and profit margins for multi-national key account.

• Led cross-functional customer team for a period of one year, achieving a passing score on factory

audit from customer.

• Forecasted revenues across multiple product lines reporting information to VP of Sales.

• Developed pricing strategies for customer while maintaining the number 1 profitable account

within the organization.

Cisco Global Account Manager, San Jose, CA 1999-2002

Managed Cisco Global Business Segment responsible for revenue, profit margins, market share and

customer satisfaction.

• Introduced more than ten new products into production while maintaining quality and on-time

delivery and high levels of customer support while simultaneously growing market share.

• Transitioned strategic programs to low-cost manufacturing regions achieving customer cost down

targets as well as organizational profit margin targets.

• Received Cisco Supplier of the Year Award.

• Managed customer support team including Program Managers and Customer Service

Representatives.

Account Manager, Nashua, NH 1997-1999

Managed SMB accounts responsible for revenue, profit margins, market share and customer satisfaction.

• Managed small to midsize customer accounts ($5M to $10M) maintaining strategic account

positioning.

• Supported sales and applications engineering in new design win activities.

EDUCATION

MBA, Southern New Hampshire University, Manchester, NH

Bachelor of Science, Business Administration, University of Vermont, Burlington, VT

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