Victor L. Maposa

**** ***** *** **, *******, WA. 98107

Phone 206-***-****/206-***-****

Email: abxg31@r.postjobfree.com

IT Support Technician: IT Network. AV/VTC Technician: Accomplishments

Enterprise Help Desk Environment: Installing, troubleshooting, upgrading, imaging,

configuring, deploying (using scripts), researching, resolving, migrating, ghosting, and

break fix: Hardware, Software, Printers, Scanners, Fax Machines, Audio Visual

equipment, Phones, PDAs and VOIP devices. I am knowledgeable and experienced in

Microsoft Office Suites: Windows 98-2010. Vista, Windows Server Environment. Active

Directory (Add/Delete/Move/Clearance/Security) Networked Environments: TCP/IP,

VPN, LAN/WAN, DNS, Citrix, Cisco, connectivity, routing, supporting and

troubleshooting. I am adept with Internet Browsers, Firefox, Internet Explorer, Google

and Google Chrome. Broadband ADSL, SDSL, DSL and Wi-Fi Network set up and

connectivity. HHTML, XML. Audio/Video Technician: AV Equipment including Digital

Cameras (Still/Video), Data Projectors, Screens, Microphones, Sound Mixers, Video

Mixers, Video Teleconferencing, CATV, and AV Control Systems, for live and small

presentations. I have excellent communication skills and etiquette answering and

troubleshooting via phones and desk side support. I set up, operate, tear down and

instruct clients on proper techniques of operating and utilizing Audio Visual Equipment.

Efficiency, punctuality and technical acumen are my driving forces. I work diligently to

meet, satisfy and exceed client expectations.

Software:

Microsoft Enterprise Technologies: Windows 98-10, XP, Vista, Active Directory.

Windows Server, NT, 2003-08, IIS MS SQL Server. Mac OSX - 10, JDE, PeopleSoft,

SAP, Oracle. Linux, Adobe, Final Cut Pro, Ubuntu

Hardware:

PCs (Dell, IBM, Lenovo, Laptops) hardware and peripherals

Telephones: Blackberry, (PDAs and Smart phones.)

Audio Visual equipment: Digital Cameras (Still/Video), Data Projectors, Microphones,

Audio/Video Mixers, Screens, Video Teleconferencing, and AV Control Systems. (AMX,

Creston, Tundra, RTI) CATV, Cabling, Analog and Digital Service Troubleshooting.

Network

TCP/IP, VPN, LAN, WAN, DNS, Citrix, Cisco, connectivity and routing.

Supporting and troubleshooting Broadband ADSL, SDSL, and DSL.

Employment:

J and O Building: The Urban League of Metropolitan Seattle: Seattle, WA

Help desk Analyst/AV Technician: 01/05/2009 to 03/12/2013

Diagnosing, installing, upgrading, configuring, and repairing AV and Computer systems.

Installing software, hardware, network system components, and peripherals

Setup and maintained new user security accounts.

Using Microsoft Access I designed, implemented, maintained, and upgraded databases

for all departments.

Installed and interfaced computer hardware including multimedia, memory and video

components and systems.

I developed procedures and practices for testing reliability and stability of software

components and interfaces for network environments.

I administered all Desktop related functions including hardware and software set-up and

configuration.

Structured and maintained all PCs and peripherals including quad racks, battery

chargers and kept track all inventory.

Audio Visual Technician: Setting up, operating and training staff and clients on the

proper and effective use of all Audio Visual equipments and tear down.

Added hardware to computer systems such as: hard drives, video cards, sound cards,

SCSI devices, printers and scanners.

Researched, resolved and recommended solutions for all IT and AV issues

Set up network using Ethernet topology, spliced cables, laid cables and installed

computers.

Purchased and maintained all Computers, components and peripherals

Employment Continued:

Siemens IT (Gates Foundation/NW Hospital/WAMU): 01/08 to 12/08

IT Technician IV/AV Technician IV

Work Tank Creative (Microsoft Studios/Microsoft Corp): Redmond, WA

Digital Media Archivist: 2003-2005

Education:

The Evergreen State College: Olympia, WA

BA: Film/Video/Theatre and Communication: June 1999

Harare Polytechnic College: Harare, Zimbabwe

BA: Library and Information Science Dec 1993

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