Manager Customer Service

David H. Aderhold

847-***-**** • ************@***.***

Global Manufacturing, Operations & Logistics Executive

Transformational leader who continually strives for improvement of business processes and people

performance to ensure a company meets its revenue and profitability goals. Proven success in driving

BUSINESS EFFICIENCY, REVENUE GROWTH and COST EFFECTIVENESS during changing

business climates such as Operations Turnaround, aggressive Growth Periods, and Market Downturns.

High ethics and integrity combined with excellent internal/external communications and relationship

building skills; thrives on being challenged and is excited by solving problems. Adept at driving

positive organizational change, particularly within a culture resistant to change.

Business Value / ROI: Proven ability to: (1) Assess business processes, create efficient procedures and

establish consistent standards throughout an organization to facilitate revenue growth, cost control, and

increased profitability; (2) Instill a cohesive and responsive culture, and develop and execute a strategic

roadmap to achieve breakthrough performance in quality, delivery and performance; (3) Build, motivate and

retain teams with a common sense of purpose and commitment to attaining market leadership.

Key Contributions & Performance Milestones

• As Vice President, Operations, established organizational infrastructure for start-up online Photo

Services Company, with emphasis on implementing strategies to expand market footprint, as well as

implementation of proper controls, procedures, and a fulfillment model to ensure financial strength and

efficiency. Championed Marketing, New Product Development and Vendor integration, significantly

improving the product offering, consumer experience and site integrity. (2009-2011)

• As National Logistics Director, orchestrated aggressive nationwide consolidation, on time and ahead

of budget, while retaining high employee morale and productivity. Leveraged ability to navigate

within a fast-paced, volatile and constantly changing environment and proactively resolve service

issues. Successfully negotiated and restructured courier contracts, delivering 30%+ reduction in

distribution expenses, while improving service and reliability of the network. Led teams to achieve

cost, quality and service goals, consistently exceeding corporate expectations by 15%. (2006-2009)

• As Regional Director of Operations, revamped US Logistics system, implementing a robust, dependable

and scalable infrastructure and consolidating multiple Mix Sites, delivering $10M in annual savings.

Built strong links between planning, operations and service partners, significantly improving the

logistics process, supplier performance, quality management, and customer satisfaction . Increased

labor productivity by an average of 10% annually, while decreasing customer complaints by an

average of 12%. Leveraged leadership and operational management expertise to drive new directions

and synergies into the organizational culture. (2001-2006)

• As District Operations Manager, standardized processes and procedures, focusing on key business

metrics and continuous improvement through teams. Created and executed a best practices

methodology to align and interconnect multiple departments to maximize operational efficiency and

productivity. Transformed lowest performing District to #1 ranking, and introduced innovative

workflow framework that expanded production window by 70%. Demonstrated success as a coach

and mentor to key leaders, enabling them to excel in their responsibilities. (1997-2001)

David H. Aderhold Page 2

Professional Career Summary and Additional Contributions

PSOPhoto, Inc. – 2009 to 2011

Online Photo Services Company focused on successful fundraising for K-12 schools.

Vice President, Operations (contract position)

Managed Business Development, Operations and Customer Service for groundbreaking Photo Services for

Fundraising website. Key focus: (i.) established business strategies and marketing direction to meet/exceed

financial and performance expectations; (ii.) developed and maintained robust operational business continuity

plans to achieve seamless service fulfillment; (iii.) created and promoted a customer-driven service culture to

build a sustainable high-growth business for an optimal return on investment for shareholders.

Qualex, Inc. (wholly owned subsidiary of Eastman Kodak Company) – 1992 to 2009

One of the largest wholesale photofinishing companies in the world, offering traditional print and digital output solutions by

operating a large network of commercial labs throughout the United States and Canada.

National Logistics Director (2006-2009)

Highly visible leadership role, overseeing the Retail Distribution Network of over 30,000 locations in the US via

a fleet of Company owned trucks, locally contracted couriers and air freight. Controlled inventory levels and

managed shelf life maintenance of materials in Retail locations and Mix Sites. Worked closely with executive

team in rollout of national consolidation effort. Applied the ability to optimize relationships with key

stakeholders, engage in positive dialogue to retain business confidence and productive working environment,

while being aware of the sensitivities resulting from a major organizational culture change.

Regional Director of Operations (2001-2006)

Worked closely with executive team, participating in strategic direction while managing operations of 14

wholesale Photofinishing plants covering the United States and Canada. Provided leadership and direction to

Operations Managers overseeing 2500+ employees. Responsible for $260M annual operating budget, with

revenues of approximately $320M. Activities included budgeting, forecasted, developing strategic

implementation strategies, improved processes and implemented corporate and productivity change cycles –

both domestically and internationally.

Additionally, (i.) served as President of Qualex in Canada, leading seven plants and 350 employees; (ii.) selected

for special assignment to redesign and implement a disciplined framework of Photofinishing plants and

distribution networks in the UK.

District Operations Manager (1997-2001)

Leadership position utilizing skills in general management, people management, and business transformation.

Responsible for operations management of six wholesale Photofinishing plants in the Midwest with over 850

employees and $150M in annual revenues. Accountable for $110M annual operating budget and $15M annual

capital budget. Emphasis on providing disciplined operational controls and procedures, and directing initiatives

to ensure financial strength and operating efficiency during a time of rapid change.

Earlier Career Senior Operations Manager, Eastman Kodak, Elgin, IL / Dallas, TX (1992-1997)

VP Operations, Stewart Medical Inc., San Antonio, TX (1991-1992)

SVP, Manufacturing, Engineering, and Operations, Kinetic Concepts, Inc., (1987-1990)

VP, Manufacturing, Kinetic Concepts, Inc., San Antonio, TX (1986-1987)

Education MBA, Our Lady of the Lake, San Antonio, TX

BBA, Business Administration-Operations Management, St. Mary’s University, San Antonio,

TX

Additional Continuous Executive Development and Leadership programs, Eastman Kodak

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