Customer Service Sales

Tina M Fonck

*** *. ******** **. • Braidwood, IL 60408 • 779-***-**** • ********@*****.***

Professional Summary

Highly experienced Customer Service professional. Able to handle a high volume of customers in a

fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of

consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting

with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to

make decisions independently and quickly with minimal escalations. Areas of Expertise include:

● Demonstrated ability to maintain confidentialit● Detail oriented with capacity to multitask

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● Flawless driving record ● Microsoft Office (Word, PowerPoint, and

● Self directed and highly organized Excel)

Employment

Footprint Retail Services 2012 2013

Merchandiser Lisle, IL

● Unloaded merchandise from the trucks

● Stocked and Displayed merchandise throughout the store, using a floor plan that was provided

United States Postal Service 1991 2012

Rural Letter Carrier Yorkville, IL

● Trained new hires to cover different routes

● Assisted other carriers with their routes

● Drove delivery vehicle over established routes and worked in all types of weather and traffic

● Managed daily operations of the mail room

● Sort and Distributed mail packages inside and outside the office

● Processed and prepared mail and magazines for relevant deliveries

● Completed delivery forms and took signatures when necessary

Kohl’s Department Store 2008 2010

Sales Associate Romeoville, IL

● Unloaded merchandise from the trucks

● Stocked and Displayed merchandise throughout the store, using a floor plan that was provided

● Greeted customers and helped them locate merchandise

● Solicited customers to apply for the store’s credit card

● Assisted at point of sale when needed

● Returned customer merchandise

● Assisted at the customer service counter

Education

University of Phoenix Warrenville, IL

Bachelor of Science in Business Management 2005 2008

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