Customer Service Quality Control
Resume:
LORI GROVE
Raleigh, NC *****
*********@*****.***
SUMMARY
Experienced Logistic, Inventory, Distribution Coordinator hard-working, detail-oriented, self-motivated and positive attitude. Provide exceptional customer service in a variety of environments. Adept in supporting either an individual or a diverse team. Excellent Microsoft Office and JD Edwards software skills.
EXPERIENCE
Life Technologies 02/08-4/13
Senior Distribution Coordinator
• Receiving, storing, and shipping of 5.5 million dollars of cryopreserved hepatocytes, subcellular microsomes inventory, and maintaining inventories.
• Obtain necessary Import/Export shipping permits for animal and human products shipping internationally. Ensure compliance with all state, federal, environmental, safety, and hazardous waste regulations. Use AESDirect to file Electronic Export Information (EEI) to the Automated Export System (AES).
• IATA certified for shipping dangerous and hazardous good.
• Working with temperature sensitive products in Liquid Nitrogen and extreme freezing temperatures.
• Perform monitor, enter and report cycle counts to inventory balances and discrepancies’ using JD Edwards Enterprise One system.
• Work closely with manufacturing and the lab to assure product availability is on time and complete.
• Provide project development support to multiple departments within the organization and support the sales team.
Memscap Inc 10/07 – 01/08
Memscap Inc/Manpower 11/06 – 09/07
Final Test Process Technician
• Performed visual inspection and metrology measurements on MEMS devices to insure TL9000 product requirements were met.
• Responsible for SPC monitoring of optical inspection measurements system, and also supported needs of engineering team by performing visual inspection and preparation for shipment of development products.
• Assisted with responsibility of specific lab and technical functions. Effective communication of results to supervisor and co-workers.
Compuchem 07/04 – 11/06
Sample Control/Receiving Clerk
• Verified that all information, including sample identifiers appearing on sample containers match the information on the Chain of Custody (COC), packing list and traffic sheet.
• Completed all areas of receiving log and/or commercial Chain of Custody (COC). Monitored the exterior of coolers for signs of leakage. Confirmed temperatures of samples using Infrared Gun. Confirmed volatile water samples for air bubbles and headspace.
• Performed a residual chlorine check on all samples that are being analyzed for cyanide and phenol, and performed a sulfide check on all samples that are being analyzed for cyanide.
• Checked and recorded on Chain of Custody (COC) the pH of every pre – preserved inorganic, wet chemistry, and organic sample.
• Labeled all samples received and stored in the appropriate storage/cooler. Retrieved samples from storage/cooler, sign, date, and time Chain of Custody (COC) and delivered to appropriate lab.
GlaxoSmithKline/Manpower 11/01 – 02/04
Market definition Analyst/Customer Resolution Analyst
• Developed market definitions, data integrity, data validation, and updated the database for the IPO Development Team.
• Cleaned and updated data for the new IPO database.
• Used the OPUS interface to handle customer profiles, professional and organizations, which cannot be resolved automatically.
• Developed working knowledge of systems used to manage market definitions for inquiry purposes.
• Gained consensus on action required when business unit definitions are impacted.
• Assisted in the maintenance of market definitions.
• Summarized and communicated market definition changes to appropriate customers, as needed.
• Viewed unresolved profiles and matched them to the appropriate customer, as well as change the association of any previously unresolved profile.
Plurimus Corporation 01/00 - 09/01
Measurement and Classification Analyst
• Performed daily classification of Internet Websites into 8 primary categories and 100 secondary categories for in-house database usage.
• Researched internet websites to determine company history including; Parent Company, location of metropolitan area and financial information.
• Performed daily quality control of product database to determine categorization of Internet Websites.
• Team leader of Site Classification team.
North Carolina Community College System
Processing Clerk IV 03/97 – 01/00
• Ran and maintained Mail Room for the Community College System for the State of North Carolina.
• Processed all incoming and outgoing mail using State Courier UPS, Federal Express, Airborne. Maintained and shipped bulk mail to 59 North Carolina State Community Colleges.
• Created forms using Word Perfect and Microsoft Word for use in mail and supply rooms, monitored daily postage usage and supply inventories.
EDUCATION
Associate Degree in Arts
Wake Technical Community College, Wake County NC
San Jose and Evergreen Community College, San Jose, CA
Other related Classes:
Wake Technical Community College, Wake County NC
Bioworks, Introduction to Computer Programming and Logic, Introduction to the internet, Program Interface Internet, Survey of Operating Systems, and Discrete Mathematical Structures.
Software and Equipment
Microsoft Office, JD Edward Enterprise One, FedEx Office Manager
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