Manager Customer Service

S E LBERS

T EPHANIE

**** **** **** ***** ****, Texas 78664 512-***-**** 512-***-**** ******@*********.***

MANAGER

QUALIFICATIONS PROFILE

Competent and proactive management professional, offering extensive years of experience in multiple property, asset,

and investment management; complemented with proven success in identifying and capturing market opportunities

that accelerate expansion, increase revenues, and improve profit. Equipped with solid expertise in sales and consultative

selling, business development, territory management, new business opportunities, and sales maximization within

existing accounts. Able to developing strategic sales plans to drown market challenges and surpass competition toward

successful achievement of goals. Persuasive communicator and relationship builder, with exceptional ability to develop

productive client relationships, while ensuring utmost customer satisfaction. Technically proficient in Windows XP,

Microsoft Excel, Tenant Pro, Yardi, and AMSI.

FUNCTIONAL SKILLS

Real Estate Management

Demonstrated profound experience in all facets of real estate development and site acquisition process,

determining and resolving multiple legal issues related to business, contract preparation, and leases

Leveraged solid knowledge in effective approaches and principles of project management and market assessment

Evaluated market and client perceptions, needs, and requirements to optimize delivery of customer service and

maximize profit yields

Prepared legal cases as well as evictions against any residents in arrears; along with ordering supplies,

showing apartments, and handling rentals

Sales and Marketing

Managed all resident accounts, recorded all rents received, distributed follow-up letters, and performed calls in

collecting payments

Contributed to sales contracts negotiation, maintenance scheduling, building maintenance projects

administration, and record and documentation management

Supervised full spectrum of marketing, market analyses, negotiations, and sales closings

Conveyed benefits of company products and services through sales presentations; and developed marketing

reports to accurately evaluate current industry activity and target sales opportunities

Customer Service

Ensured delivery of continuous and high-quality service to clients toward total satisfaction; as well as to

generate contacts and boost repeat business

Rendered valuable assistance to clients in making appropriate choices in their purchase of properties to prevent

them from spending unreasonable amount; as well as effective advises to clients on ways to increase the value

of real estate investment

EMPLOYMENT HISTORY

Hunters Ridge Apartments Round Rock, TX

MANAGER Feb 2002–Present

Carlisle Apartments Inc. Austin, TX

MANAGER Aug 1999–Feb 2002

Antera Management Austin, TX

ASSISTANT MANAGER LEASING AGENT Aug 1996–Aug 1999

Anne Sadovsky & Co. Austin, TX

MANAGER Mar 1996–Aug 1996

Jones Apartment Management Austin, TX

MANAGER Mar 1995–Nov 1995

MBS Management/Nationwide Management Austin, TX

MANAGER ASSISTANT MANAGER Aug 1993–Feb 1995

Austin Property Management Austin, TX

SUPERVISOR MANAGER ASSISTANT MANAGER Sep 1991–Aug 1993

EDUCATION

COURSEWORK IN ACCOUNTING AND BUSINESS Northeastern State University, Tahlequah, OK

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