Customer Service Sales
Resume:
Tracy Sullivan
Woodstock, Ga ****9
**************@*****.***
Summary:
An experienced office administrator with over 10 years front end
and customer service experience possessing excellent
administrative and organizational skills. Experience working
directly with a variety of customers as well as Executives.
Professional Experience:
NOVACOPY
June 2012 to Present
Sales Assistant
. Collaborate with sales representatives to compile customer files with
appropriate documents
. Obtain lease buyout request data from lease companies and forward to
appropriate representative
. Submit lease applications, choose and utilize third party leasing
companies if in-house leasing is waived
. Track and follow up on pending deals
. Responsible for collections of all outstanding leases
PUBLIC RISK SERVICES
April 2010 to June 2012
Receptionist / Medical Coder
. Responsible for answering and diverting all incoming calls as well as
greeting walk in customers
. Administrative duties that included the input of caseworker's time &
expense, collation and sending of checks
. Medical coding
ANTHONY and SYLVAN POOLS
May 2004 to October 2008
Lead Manager
. Primarily responsible for converting customer inquiries in to
qualified appointments with Design Consultants.
. Additional duties included office administrative tasks such as
scheduling and confirming sales appointments, processing of customer
payments and processing permit applications
. Increased conversion rate of leads to first appointments by 50%
. Maintained permit log / reports for multiple divisions
. At times took on the responsibility for Lead Management for other
divisions such as Dallas, Tampa and Charlotte
. Coordinated the completion of final inspections between county office
and homeowner
. Responsible for Inside Sales
ARTISTIC POOLS, INC.
January 2002 to May 2004
Office Administrator
. Responsible for running the day to day operations of the office and
maintaining the showroom for client visits.
. Processed in house payroll for 25 employees including commission and
hourly employees
. Prepared and posted accounts receivables
. Reported job costing and created profitability reports for management
(Concurrent employment for 1999 to 2000)
PAY TEAM, LLC
1999 to 2000
Sales and Account Manager
. Responsible for generating and pursuing new sales leads for payroll
fulfillment services
. Client liaison and customer service
. Data processing and performed electronic fund transfers
POWERS FARMER & COMPANY
1999 to 2000
Office Manager
. Responsible for the day to day administrative operations / office
management
. In charge of coordinating all phone calls and meetings
. Fulfillment of tax services including forms, filing etc
. Assisted CPA's in general accounting and financial services
Technical Skills:
Proficient in Microsoft Office, QuickBooks, CBS Payroll/Payroll Associates
software, Sales Logix
Electronic/Internet fund transfer, Counterpoint, Ivos, Juris, OMD and
Sherpa
References are available upon request
Contact this candidate