Customer Service Quality Control
Resume:
Columbia, SC *****
Phone 803-***-**** Email *********@*****.***
Vera Gaither
In reference to your position you will find my resume for your consideration.
My qualifications for the position include on resume.
Upon examining my resume, if you believe that a personal interview would be appropriate, please call me to discuss the matter and review my qualifications in terms of your needs.
Sincerely Yours,
Vera Gaither
VERA GAITHER
OPERATIONS PROCESSOR
4316 CAMINO COURT COLUMBIA SOUTH CAROLINA 29209 803-***-**** *********@*****.***
QUALIFICATIONS SUMMARY
• Accomplished researcher offering 17 years of research experience to corporate customers reporting to VP’s and other top executives.
• Dedicated to making busy corporate customer lives easier. Served as Reconciler, researcher and balancer of bank statements. Monitor exceptions daily communicate with customer about out of balance conditions, research to resolve issues on a daily basis. Keep well researched records and file reports daily. Handle daily office Task with minimal supervision. Brain storm and suggest ideals to make my position and customers happier.
• Proficient user of MS Office (Word, Excel, PowerPoint Access and Outlook). MAS90 Accounting Software and RIMS/QicLink System.
These systems were used to manage multiple bank accounts where Transactions can be automatically posted from the General Ledger, Accounts Receivable, Accounts Payable, and Payroll modules .
Reconcile Bank Accounts- Display monthly activity enables you to reconcile bank accounts quickly and easily.
Bank Reconciliation Register- All transactions cleared and outstanding are listed on this detailed report for each bank account. The Reconciliation Summary shows the adjusted bank balance, computer-calculated book balance, and any out-of-balance amount.
PROFESSIONAL EXPERIENCE
Machine Operator, 08/2012 to 02/2013 Select Comfort Cola, SC
Zipper Cell- Operate label machine, measure, cut and attach labels. Check for quality control log out on PC.
Cross train in Coverlets-operate machine, attach labels, fold, bag, check for quality control and log out on PC.
Operations Processor lll, 2004 to June 2012 Wells Fargo Bank Cola, SC
• Handle 200 Corporate Banking Customers to resolve exception issues
• Communicate with corporate bank customers to resolve out of balance exceptions. Research out of balance conditions, and Balance statement at month end.
Monitor exceptions daily.
Match payee name to register file.
Communicate with customer and research disputes.
Balance accounts and mail to customer
Keep accurate records and files.
ATM Encoder, 2002-2004, Wachovia Bank Cola, SC
•
ATM encoder- Prepare checks from ATM machine daily, encode check s process look for fraud match payee name and legal amount to register. Balance to register file.
Account Service Clerk, 1995-2002 Wachovia Bank Cola, SC
• Account Service – Prepare application forms for Mortgage and Department of Social Services. Research information online and mail to customer.
• Encode checks daily to insure micer line account number and amount are correct.
• Pull report for charge off customers work report daily. Record accounts on the system to process for charge offs.
Check paying Clerk, 1990-1995 Wachovia Bank Cola, SC
• Check paying - Process checks daily, sort checks in order daily, store in file, prepare for mailing and balancing. Communicate with customers to establish relationship and ensure checks are sorted in order filed correctly and Mail to customer and month end.
Objective
I have work experience. I worked for the last 21 years in Banking. I have great people skills, I am a team player, I pay attention to detail, I am dependable, I am a hard worker, I can prioritize my work. I am professional, I am a quick learner and I can work with little supervision.
I am looking for a position in research. I prefer day shift but will
Work evening shift if necessary.
I have had 17 years’ experience in researching and exceptions
I would like to continue working in that field.
Education
High School Diploma
1995-Wachovia bank- Online class – Word, Excel, PowerPoint 8 hour class certification.
1991-Wachovia Bank-online class- Banking 101-16 hours
1192-Wachovia bank-online Banking 102 16 hours
2002-Wachovia Bank – online class- Loan Processing 6 hours
2004-Wachovia Bank – online Class – customer service. 8 hours
2005-Wachovia Bank- online class –customer service. 8 hours
2009-wachovia Bank –online class-communicating with the costumer. 8 hours
2010-Wachovia bank- class room- excellent customer service. 8 hours
2011-wachovia bank- online class –communicating effectivly 10 hours
References - Brandy Wadsen -803-***-****
Terrie Harris - 803-***-****
Miriam Davis 803-***-****
Contact this candidate