Customer Service Medical Assistant

Location:

Posted:

June 13, 2013

Felicia R. Green

Sylmar,CA

*********@*****.***

Convergys Corp. Olathe,Ks.10/2011-2/2012

Trainer/Manager

Facilitated and delivered program curriculum for new and existing agents with communication and culture

training, program specific training. I was also responsible for attendance, student progress and

monitoring, providing coaching a feedback and rediness recommendations.

Chrysler Financial LLC. OP,Ks.06/2008-02/2010

Customer Service/Collections

Contacting retail and lease customers regarding delinquent accounts, determining appropriate payment

options to bring customer’s account current and to remain current. Assisted customers with transfers of

equity/lease transfers, refinancing, and substitutions of collateral, due date changes, lease deferrals, and

voluntary surrenders. Provided information to customers regarding GAP insurance coverage,

accident/health insurance claims.

Ajilion (temp) Sprint-Nextel Lenexa, Ks. 11/2007-3/2008

IT CSS Tier 2 Technical Support Specialists

Consulted tier 1 and customer service representatives on troubleshooting Iden based network for voice,

direct connect, and data services. As well as CDMA voice issues, mobile locator, mobile e-mail, and java

applications.

Time Warner Cable Kansas City,Mo.08/2006-09/2007

Customer Service Representative

Sold complete packages based on customers' needs. Also provided a wide variety of information to

customers about programming, rates, billing, and technical assistance. Also acted as a liaison between

customers and other departments within the company.

AT&T Lee's Summit,Mo. 06/2003-10/2005

Sales/Repair and Maintence

Quoted rates to customer for new service. Reviewed and tested programs written by programmer analyst.

Consulted with customers to identify current operating procedures and clarified program

objectives.Reviewed, analyzed and altered programs to increase operating efficiency.

IBA Security Kansas City, Mo. 12/2000-5/2001

Trainer/Special Promotions

Trained employees to effectively listen to the customer and choose the system that would benefit the

client’s needs and overcome customer’s objections. Directed implementation of comprehensive security

systems for protection of homes, business, and commercial use.

EDUCATION:

Ruskin High School Kansas City, Mo 1993 diploma

Brown Mackie College Lenexa, Ks. 2001-2003 Paralegal/Business

Tad Technical Institute Kansas City, Mo. 1994-1995 Medical Assistant