Manager Software

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Gary Tyson Mobile: 516-***-**** Email:

*************@*****.***

SENIOR DESKTOP SUPPORT / WORKSTATION ENGINEER

A results-driven IT professional with 11 + years of extensive experience in

the administration and support systems for Fortune 500 companies. I have in-

depth expertise in the implementation, analysis, optimization,

troubleshooting and documentation of LAN/WAN network systems. Possess first-

rate communications and collaborations skills to work in concert with

diverse groups effectively. Accomplished technical representative skilled

in customer support, problem resolution and business development.

TECHNICAL EXPERTISE

Systems Windows 7, Windows XP/2000/03, Windows Server 2008, Altiris

Console, Active

Directory, Citrix, BES Blackberry Server, IBM Domino

Server

Networks LAN/WAN, TCP/IP, VMware, VPN, ISDN & Broad Band, FTP, Wireless

Routers

Hardware Verizon Air Cards, Lenovo Laptops, Panasonic Tough Books, Dell

and IBM Video

Conferences, Printers, Blackberry Phones, iPhone

Software MS Office Suite 2010, Norton Antivirus, Remedy, CA Service

Desk Manager,

Outlook, Lotus Notes, Sametime, Microsoft Operations

Manager, Bomgar

QUALIFICATIONS HIGHLIGHTS

Distinguished track record of ensuring the performance goals are met for

technically demanding projects. Reputation for diligence, follow through

and dedication to quality out comers

. Daily interacting with users to troubleshoot problems and resolve

escalated related issues

. Ability to hit-the-ground running and pick up new tasks quickly

. Demonstrate ability to operate in a stressful environment

PROFESSIONAL EXPERIENCE

New York City Health and Hospital Corporation (Consultant) 3/2012 -

12/2012

Enterprise Single Sign-On Deployment Manager - eSSO

. Coordinate all activities related to eSSO product release and facilitate

communication to Director of IT and Software Delivery Management team

. Interact with multiple departments and managers to develop and coordinate

release schedules.

. Design customized training materials for Physicians, Nurses, Hospital

Administration and other Hospital groups, including a combination of On-

Site In Service training

. Function as the primary product release resource to the broad customer

base and program specific needs

. Make sure Windows XP and Windows 7 machines were funtional and deployable

for product release

. Performed network administration functions, set up network user

accounts/permissions, reset passwords, and administered group policies in

Active Directory.

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Westchester County Government (Consultant)

4/2011 - 12/2011

Conversion Services International East Hanover, NJ

. Integrate new technologies, maintain builds and recommended desktop

solution for Law Enforcement, Forensic and Environmental Labs, Traffic

Management and ER Centers

. Desktop Reimaging, Deployment of projects and activities

. Prepares workstation and associated equipment for installation

affecting county-wide operations. Expertise in Altiris Notification

Server, Deployment Solution & Back Ups

. Providing on-site workstation support and assisting in resolving

issues and problems related to workstation hardware, software

operating systems and configurations

. Performs periodic preventative maintenance in accordance with

departmental policies

. Modifies, updates or replaces internal equipment parts as required

. Maintenance of Symantec endpoint protection infrastructure including

Antivirus, Antispyware and OS Patches

. Establish and maintain positive relationships with client and end

users

. Update and configure Microsoft Outlook 2007

Con Edison of New York, Mobile Network Office (Consultant) 1/2010 -

12/2010

. Server, Workstation and Laptop diagnostics and remediation of reported

issues

. Support and maintain vendor packages in production, performing and

testing upgrades as necessary, performs first-line diagnoses of

failures to determine whether they are

Induced by software or hardware

. Implementation, maintenance, and troubleshooting of issues pertaining

to desktops,

Laptops and Tough Books at various on site locations in New York

City

. Experience in ghosting, reimaging, deploying and troubleshooting

Tough Book images

. Install and configure Mobile Office applications, Byers-9,ECS, etc.

. Setup of User systems; Client Profiles, Domain Access, File and Print

sharing, Outlook

Lloyd IT Staffing (Consultant)

1/2007 - 12/2009

Computer Associates, One CA Plaza

Islandia, New York Headquarters - Level III

. Integrate role-based access controls with enhancements including

single sign-on, end-user provisioning, and synchronization services

with existing applications and systems

. Regularly lead and guide other staff in the performance of more

specialized assignments.

. Support application of services packs, system backups, management of

groups and user accounts, passwords and auditing policies

. Provide technical support and consultation for enhancement of and

change to enterprise security configurations

. Worked with IT Security to demonstrate compliance and repeatable

controls to auditors

. Assist in documentation and testing in support of SOX compliance

program.

. Interface in the completion of quarterly Account Reconciliations

. Restricted physical access to workstations to only authorized

personnel.

. Secured workstations (screen lock or logout) prior to leaving area to

prevent unauthorized access and monitor the installing of

unauthorized software on workstations

. Complied with the Portable Workstation Encryption policy

. Work with application and engineering teams to identify and recommend

tuning initiatives and benchmark application performance and capacity

prior to production deployment

. Provided solutions for clients who are experiencing difficulties with

network (TCP/IP, LAN/WAN, VPN, MS Office 2000-2003)

. Setup of user accounts in Active Directory and configure group

memberships

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JPMorgan Chase & Company, Lake Success, NY

3/1999 - 12/2007

Level II Support LAN Administrator - 2000, NT, XP

. Team Lead for the Service Delivery Management group responsible for

Software distribution to Servers and Workstations using DTA,

Vision64/Swan and Radia

. Desktop reimaging, software packaging, testing and Deployment of

Workstations

. Fully supported 2 year Windows NT to Windows XP/2000 migration project

of over 70, 000 desktops and servers at 700 branch offices across the

US

. Create, configure and manage Active Directory user accounts using

NetIQ DRA Web console

. Provide backend support to field engineers on LAN and WAN connectivity

problems

. Strong customer contact, both technical and customer relations

oriented, that includes diagnosing and resolving difficulties in

obtaining maintaining connectivity to the internet

EDUCATION

Professional Development - Metrix On-Line eLearning

MCITP Windows 7, Enterprise Desktop Support Technician / Administrator

Chattanooga State Community College - HITECH On-Line eLearning

Course Work: Implementation Support Specialist

Computer Career Center, Garden City, New York

Major: Network Systems Specialist, Microsoft Certified

CERTIFICATIONS

MCP / A+

REFERENCES

Available Upon Request

Contact this candidate