High School Software

Reggie Fain

*** ******* **. **** ******, Fl. ****9 *******@*****.*** 850-***-****

Objectives

To become a Desktop Support Technician with goals of becoming a Network Engineer and Project

Manager

Education

Northwest Florida State College 100 College Blvd E Niceville, FL 32578

• AAS in Network Administration Aug 2010-Dec 2012

• BAS in Project Management with Emphasis in Technology Management August 2010-Present

Certifications

• CompTia A + CompTia Security +

• I’m currently studying for my Microsoft Certified Solutions Associate (MCSA) Server 2008 cert.

Employment Highlights

Geeks on Site Desktop support/ PC Field Technician Present

• Troubleshooting software, Installing OS’s, Removal of viruses/malware

• Software upgrades and installations, Pc Imaging and configuration, Upgrading OS systems

• Helping end users understand software, Calling clients vendors for warranty and troubleshooting issues

• Troubleshooting Hardware and network issues, cabling issues

IFalcon PC Field Technician Internship/Volunteer Aug 2011-Aug. 2012

• Troubleshooting hardware and software problems on clients computers

• Provided onsite support and phone support, and resolved blue screens errors

• Installed new software, Memory cards, Motherboards, Hard drives, and Graphics cards

• Installed home and small office networks, network printers, worked with Windows Server 2008

• Reset power on passwords and Windows passwords, worked with Active directory

A-K’s Paint and Body Owner 2003-2009

• In charge of a SOHO making sure all computers were running and updates were properly installed.

• Used Software such as Microsoft Office, Goggle Docs, Office suite Word, Excel, & Outlook, Mitchell

Estimating Software, Skilled in working with MS excel, Word and Adobe

• In charge of using software for writing estimates for customers and insurance companies

• In charge of keeping accounts records and using QuickBooks, experienced with insurance claims

• Managed five employees and was responsible for running a business

• Responsible for a significant (50%) increase in work volume, In charge of managing several projects,

including ordering parts, dealing with insurance companies, writing quotes, time estimating, cost

estimating, developing a budget, team leadership, customer liaison.

Additional Skills and Abilities

• I have experience with Win 2008 Server, Active Directory Unix, experience in building Android Apps

• Highly skilled in Windows 7,Windows Xp, Vista, Windows Networking, Troubleshooting Pc’s

• Time estimating, cost Estimating, developing a budget, team leadership, being a customer liaison.

• Have gained some accounting experience, also skilled in insurance claims,

• Highly skilled in shipping and receiving processes and skilled in B2B (Business-to-Business)

• Skilled in working with MS excel, Microsoft Office, Adobe MS Power Point

• I have excellent customer support skills, great problem solving and analytical thinking skills

Activities

• President of Bulls Club in high school and Treasurer of Student Council

• Played football offense and defense in high school, also a member of the powerlifting team

References

• Dr. Meg McManus Northwest Florida State College 850-***-****

• Aisha Simmons Okaloosa County School District 850-***-****

• Derrick Richardson Ifalcon 850-***-****

Contact this candidate