Analyst Management

** ***** **** ***** **** HOUSTON [pic]

Cambridge, MA 02138 ****.*******.*****@*****.*** Mobile: (617) 417-

0153

Technical Business Analyst

. Customer-facing liaison with excellent communication skills and a

substantive technical background

. A creative analyst and problem solver with a long track record of

successful engagements

. Deep experience in Business Analysis and all phases of software

development in diverse industries

Professional Experience

Staples eCommerce, Framingham MA Aug 2012 - Jan 2013

Consulting eCommerce Operations Analyst

. Coordinated and facilitated Staples.com production failure issue

resolution across all functional teams.

. Researched and gathered information and data for troubleshooting.

. Served as a liaison between eCommerce business units and the development

support teams.

. Wrote and updated technical documentation.

. Reviewed and categorized daily site feedback, escalated top site UX

issues, and prepared daily report.

. Innovated new tool for replicating one page across all 20 production

servers, resulting in improved diagnosis of WebSphere bundle corruption

issues, and expedition of the issue resolution.

. Managed site content with Teamsite CMS.

Clarks Companies North America, Newton MA Jan 2012 - May 2012

Consulting eCommerce Business Analyst

Managed the daily operation of the ClarksUSA.com eCommerce website.

Analyzed and remedied production problems, and served as technical

liaison to the iCongo eCommerce service provider and the Clarks web

team.

Documented the technical/integration environment, and updated

specification documents as necessary.

Used SQL on TOAD for ad-hoc reporting, data repair, and content

management system catalog updates.

Implemented Gomez monitoring and alerts for performance and

availability.

After configuring a Gomez performance monitoring script for the checkout

process, detected, documented, and resolved a 50% performance

degradation due to the activation of a free shipping program.

TOAD/SQL/Oracle, MS Word, Excel

VivaKi Media Solutions (Wholly owned by Publicis Groupe), Boston MA

Consulting Functional (Business) Analyst Jun 2011 - Jul 2011

Worked closely with the Vice President of Transformation to document the

business processes and IT practices of acquired companies. Interviewed

end users and SMEs to establish a standard process model/BI solution.

. Developed flow diagrams of "As-is" business processes for project and

margin management.

JAD sessions, Workflow, Business Intelligence, Visio, Word, Excel, UML

Commonwealth of Massachusetts, Division of Unemployment Assistance, Boston

MA

Consulting Business System Analyst Mar 2011 - May 2011

Led JAD sessions with end users, SMEs, and management to elicit

requirements and facilitate team communication.

Requirements planning, elicitation, and analysis of data conversion and

data interface projects:

Wrote requirements for converting archived data on legacy mainframe

into live data on new system. As a result of facilitating

communication within the organization, a major policy decision was

reversed, and a new development project was initiated.

Wrote requirements for automated deduction of medical insurance

premiums from unemployment checks.

JAD sessions, Use Cases, Visio, Word, Excel, Rational RequisitePro,

ClearCase, UML

Pursued entrepreneurial activity while actively seeking employment Mar

2009 - Feb 2011

Inventor, Entrepreneur (Self Employed)

. Invented new gardening tool for removing invasive species.

. Designed, fabricated, and tested fifteen generations of prototypes.

. Filed for patent

American Student Assistance, Boston MA Jan 2008 - Feb 2009

Business Systems Analyst - Continuing Engineering (FTE)

. Managed a pool of 30-40 bugs. Performed analysis, wrote summaries, built

consensus, and wrote specs.

. Working directly with end users, analyzed and redesigned web UI for a

security administration tool by creating comprehensive before-and-after

story boards - eliminating training problems and greatly enhancing

usability.

. In the course of analyzing a business process, detected data anomalies in

the RDBMS, then specified data repair procedures and a new process to

prevent re-occurrence.

SQL, Visio, Excel, BRDs

nCipher, Stoneham MA July 2007 - Oct 2007

Senior Consultant, Professional Services (FTE)

Provided consulting services for computer cryptographic security to Fortune

500 companies such as Boeing and Target.

. Championed a comprehensive Learning Management System for training

staff, customers, and sales prospects.

. Trained customers in cryptography, Public Key Infrastructure, and the

use of nCipher products.

PowerPoint

IBS America, Lexington Massachusetts Oct 2006 - Jun 2007

Technical Services Consultant (FTE)

. Performed maintenance and enhancement work on ISO 9000 compliance

software, including software analysis and development work in Java,

Domino, and Notes.

. Developed Web Services in Java for ISO 9000 compliance software.

. Participated in international WSDL standards definition.

Java, XML

Raytheon Company, Billerica MA Mar 2006 - Sep 2006

Consulting Business Analyst/Developer

. Developed a Web Service in Java to integrate a proprietary Notes and

Domino application with an external, 3rd party eCommerce wireless sales

and service website, improving service while reducing cost.

. Specified XML protocol and wrote Java client (XML SAX parser) to pull

data from the 3rd party external server.

. Using state diagrams, analyzed and specified workflow for managing

leased workstations, saving the company thousands of dollars per month

and reducing security risks of classified information on hard disks.

Java, XML, Visio

PAREXEL International Jun 2005 - Nov 2005

Senior Programmer/Analyst (FTE)

. Specified and developed enhancements for the "Clinical Information

Management System" (CIMS)

. Specified and designed embedded java applet.

SDLC, LotusScript/OLE integration with MS Word.

Independent Consulting Lotus Notes Developer/Analyst May 2000 - Mar

2005

Performed short term Business Analysis/Lotus Notes projects for various

clients, including TJX, Aquent, Interliant, Omtool, Northeast Utilities,

Stream, Toxicon, MA State Police, Seabrook Station

Sample engagements include:

TJX Companies, Westboro MA

Consulting Business Analyst/Developer

. Analyzed, specified, and executed the upgrade of an enterprise-wide

computer-credentials management system for Sarbanes-Oxley (SOX)

compliance, bringing the company into regulatory compliance.

. Reverse-engineered, analyzed, specified, and upgraded an order management

system. The customer said: "When the users see this, they are going to

think that they died and went to heaven."

Lotus Domino, LotusScript & Java, UML state diagrams, Visio, PowerPoint

Aquent, Boston MA

Consulting Business Analyst/Developer

Gathered requirements, analyzed, specified, and implemented Sales Force

Automation (SFA) workflows:

1. A website for recruiting and placing radiological technicians for

contract work nationwide.

2. A website for managing (radiological) healthcare staffing contracts

with healthcare employers nationwide.

Lotus Domino, LotusScript & Microsoft Excel, UML state diagrams, Visio

Massachusetts State Police Fire and Explosion Investigation Unit, Stow MA

Consulting Programmer/Analyst

Enhanced the fire investigation case management system. Analyzed business

pain points, then specified and developed:

1. An automated weekly report, eliminating aggravation and saving the

state $1K per week. Reduced the Sunday evening workload from four

hours to ten minutes.

2. An automated agent to detect, track, report, and escalate the priority

of incomplete field reports, elegantly solving a previously neglected

but mandatory regulation.

Lotus Notes, LotusScript & Microsoft Excel

IBM/Lotus Development, Cambridge MA Four assignments spanning the

period Jan 1995 - May 2000

Consulting Business Analyst/Developer

Developed custom Lotus Notes web sites for Lotus/IBM

. Analyzed business requirements, wrote functional specifications, then

developed, tested, rolled out, and administered custom applications,

including the Lotus Web Membership (LWM) site.

. Analyzed, specified, designed and developed three "Showcase" websites on

lotus.com.

. Re-implemented the Lotus Web Membership web site to improve the

registration and download process.

. Implemented Single sign-on (SSO) between the LWM (Domino) application

suite and the download server.

Lotus Domino, Lotus Notes, Java, UML state diagrams

United States Patent Holder

. 5,263,080: Out-of-band signaling protocol for providing voicemail from

payphones

. 4,632,582: Mechanical system for bi-directional printing with inked

ribbon

Education and Professional Development

. B.A. Computer Science, Indiana University, Bloomington, Indiana

. Certified Scrum Product Owner (CSPO)

. Active in the Agile community: Sponsor Liaison for Agile Games 2011.

Attended "Deep Agile 2010".

. Candidate for IIBA Certification of Competency in Business Analysis

(CCBA)

. Active member of IIBA. Attending Google, WordPress, PHP, security, and

other education programs.

. Java for Distributed Systems, Harvard Extension, 2000

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