Customer Service Manager
Resume:
Tiffany A. Rozier
Orlando, FL 32811
***************@*****.***
To secure a management position within a dynamic organization that will
provide new challenges and opportunities, utilizing the following
experience:
. Over 10 years' experience in a property management setting
. A proven track record in sales and creative marketing
strategies
. Specialist in customer service
and resident retention
. Outstanding communication and multi-tasking skills
. Flexible and resourceful professional and possesses the
ability to accomplish goals utilizing available resources
. Creative problem solver
. Experience with personal computer, software Microsoft Office
Suite, Yardi, MRI, WIZ, Onesite, Rent Roll
Educational Background:
Bachelors of Science in Business Administration Majors - Management and
Human Resources Columbia College
CUSTOMER SERVICE MANAGER
September 2007-February 2013
McKinley Inc.
Orlando, Fl
. Accountable for accounts receivable and payable.
. Supervised and coordinated activities which added value to residents.
. Rolled out corporate initiatives and policy to assist employees with
development. Trained and coached staff which increased resident
satisfaction and retention.
. Adhered to budgeting standards and regulations.
. Implemented customer satisfaction service programs, and established
processes for complaint resolution.
. Ability to read, understand and interpret financial statements.
. Assisted with preparation and adherence of monthly and annual
budgets.
. Prepared monthly bank reconciliation and year end closing processes.
Audited and reconciled accounts with a high degree of accuracy.
PROPERTY MANAGER
September 2005 - June 2007
Bermuda Private Residences
Orlando, FL
. Accountable for all accounts payable and receivable for the
condominium association, condominium rental services, and the property
developer.
. Coordinated and scheduled maintenance and repairs for all rental
condominium units.
. Performed with a high degree of accuracy and a low percentage of
delinquency, and accounted for all resident's units and the property
developer.
. Strong emphasis on budget control and the payroll process for all
property management employees. Worked closely with the corporate human
resources department regarding payroll, benefits, and other employee
related issues.
ASSISTANT PROPERTY MANAGER
January 1999 - March 2004
Equity Residential Properties
Orlando, FL
. Supervised leasing staff and performed apartment leasing duties.
. Provided superior customer service to internal and external clients
and ensured the customer was satisfied with the results.
. Prepared files for move-in and move-out inspections, and coordinated
activities with
in-house maintenance staff and contract vendors.
. Processed rental payments, filed evictions, and compiled necessary
reports for accounting purposes.
Professional References Furnished Upon Request
.
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