Technician Technical Support

EDISON COVELLO

*** ****** ******, **** *******, NY 11704 ( 631-***-**** (

*********@*****.***

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IT SUPPORT TECHNICIAN

Skilled and versatile IT technician with 13 years experience in all aspects

of information technology support. CompTIA A+ certified with extensive

knowledge in major transition projects regarding PC replacement and

scanning products. Demonstrated skill coordinating AD migration for

production and non-production builds. Exceptional computer troubleshooting

abilities, capable of providing high-level support to end users in

resolving software and hardware-related issues.

Areas of Expertise

AD Migration /Management? Technical Troubleshooting ? Multi-Operating

Systems Support ? Network Monitoring

Computer & Server Hardware/Software Support ? PC Replacement Projects ?

Scanning Products

professional experience

INNOVATIVE TECHNOLOGY SOLUTIONS LLC, New Hyde Park, NY

Helpdesk Analyst/Hardware Technician, 2013-Present

Provide hardware and helpdesk/desktop support for company

. Manage group policies and user privileges in AD.

. Create/modify/delete users accounts in Microsoft Exchange server

. Troubleshoot and repair hardware peripherals such as HP printers, HP and

Lenovo desktop/notebook pc's

. Complete refresh projects consisting of new pc installations. Migration

of user data and settings

UNITED PARCEL SERVICE, Uniondale, NY

Senior Field Support/Desktop Support Computer Technician, 2000-2013

Oversaw general technical support for company.

Key Accomplishments:

. Utilized network monitoring tools such as Fluke Network Inspector to

ensure UPS networking standards are met.

. Partnered with 2nd and 3rd level support to resolve critical programming

problems.

. Completed full system testing of HOT-SPARE disaster recovery systems and

ensured all systems met both PC compliance standards and version

compliance.

. Provided technical support for project management on major installs and

projects.

EducatioN

. Brookdale Community College, Lincroft, NJ

Relevant Coursework In: Computer Science

. Computer Career Center, Garden Center, NY

Relevant Coursework In: A+ Certification Course

Professional Certification

. CompTIA Certified Professional

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